Post on 04-Jan-2016
Georgia Digital Government SummitNovember 16, 2006
Making the Business Case for ITMaking the Business Case for ITBert JarreauBert Jarreau
OverviewOverview
Making the Business Case: Parallels Process of Adopting Innovation
Award Winning InnovationsWhat is the Value of IT?Linking Needs, Technology and
InnovationCreate a Business Case for a
Government IT ProjectBusiness Case Guidelines
Making the Business Case: Parallels Process of Adopting Innovation
Award Winning InnovationsWhat is the Value of IT?Linking Needs, Technology and
InnovationCreate a Business Case for a
Government IT ProjectBusiness Case Guidelines
Making the Business Case: Parallels Process of Adopting Innovation*
Making the Business Case: Parallels Process of Adopting Innovation*
Innovation: An idea, practice, or object that is perceived as new.
Innovation is communicated through certain channels over time among members of a social system
Communication: A process in which participants create and share information with one another to reach a mutual understanding
Innovation: An idea, practice, or object that is perceived as new.
Innovation is communicated through certain channels over time among members of a social system
Communication: A process in which participants create and share information with one another to reach a mutual understanding
*Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York: Free Press.
Potential Adopter
Information
Convergence Divergence
Adopter
Characteristics of Innovations
Characteristics of Innovations
RelativeAdvantage(degree innovation
perceived as better than idea it supersedes)
Compatibility(degree innovation perceived as being consistent with existing values, past experiences, and needs of potential adapters)
Trialability(degree innovation may be
experimented with on a limited basis)
Observability(degree results of an
innovation visible to others)
Complexity(degree innovation
perceived as difficult to understand and use)
2006 Innovations in American Government
Award
2006 Innovations in American Government
Award Washington , D.C.: Community Policing U.S. Fish and Wildlife Service: Grass
Roots Conservation Program U.S. Department of Veterans Affairs:
Health Information Technology City of Indianapolis, IN: Mayor's Charter
Schools Initiative State of Connecticut: Supportive
Housing Pilots Initiative Commonwealth of Massachusetts:
Children and Family System Reform Broward County , FL: Urban Academies
Program
Washington , D.C.: Community Policing U.S. Fish and Wildlife Service: Grass
Roots Conservation Program U.S. Department of Veterans Affairs:
Health Information Technology City of Indianapolis, IN: Mayor's Charter
Schools Initiative State of Connecticut: Supportive
Housing Pilots Initiative Commonwealth of Massachusetts:
Children and Family System Reform Broward County , FL: Urban Academies
Program
What is the Value of IT?What is the Value of IT?
IT + Citizen Focus = Innovations Improve productivity Improve service deliveryReduce the cost of government Increase citizen input into
government Improve decision making Increase the transparency of
government transactionsCultural transformation
IT + Citizen Focus = Innovations Improve productivity Improve service deliveryReduce the cost of government Increase citizen input into
government Improve decision making Increase the transparency of
government transactionsCultural transformation
Linking Needs, Technology and Innovation*
Linking Needs, Technology and Innovation*
Business needs define the demand for new technology
Focus the technology planning process on business needs
Needs-driven innovation
Business needs define the demand for new technology
Focus the technology planning process on business needs
Needs-driven innovation
*Primary source: Gartner Research
Business needs define the demand for new technologyBusiness needs define the
demand for new technology
Business needs form expectations for innovation and results.
Business needs address structural issues.
Focusing on business needs early identifies high-potential technologies and strengthens the planning process.
Business needs form expectations for innovation and results.
Business needs address structural issues.
Focusing on business needs early identifies high-potential technologies and strengthens the planning process.
Focus the technology planning process on business
needs
Focus the technology planning process on business
needs A business needs approach to planning
creates a reason and a role for early business involvement and support.
CIO understanding of business needs enables investment in technologies based on business priorities, rather than market judgments of technology maturity.
Prioritizing the fit with business needs determines the value of emerging technologies.
A business needs approach to planning creates a reason and a role for early business involvement and support.
CIO understanding of business needs enables investment in technologies based on business priorities, rather than market judgments of technology maturity.
Prioritizing the fit with business needs determines the value of emerging technologies.
Needs-driven innovationNeeds-driven innovation
Use business needs to frame and focus innovation techniques.
Concentrate on using emerging technologies to change business fundamentals.
Build the business case by recognizing the connection between business needs and emerging technologies.
Use business needs to frame and focus innovation techniques.
Concentrate on using emerging technologies to change business fundamentals.
Build the business case by recognizing the connection between business needs and emerging technologies.
Create a Business Case for a Government IT Project*
Create a Business Case for a Government IT Project*
Develop Business AcumenBuild a Leadership CultureKey QuestionsKey Benefits
Develop Business AcumenBuild a Leadership CultureKey QuestionsKey Benefits
*Primary source: Gartner Research
Develop Business AcumenDevelop Business Acumen
Ensure that employees gain the business knowledge and skills to interact effectively with counterparts in the business units.
Recruit new professionals to the IT organization with demonstrable business skills and experiences.
Rotate high-potential employees into business-unit assignments to foster business acumen.
Engagement with peers and subordinates.
Ensure that employees gain the business knowledge and skills to interact effectively with counterparts in the business units.
Recruit new professionals to the IT organization with demonstrable business skills and experiences.
Rotate high-potential employees into business-unit assignments to foster business acumen.
Engagement with peers and subordinates.
Build a Leadership CultureBuild a Leadership Culture
Guide, coach & motivate employees.
Create of a common vision that drives enthusiasm and commitment.
Create reliability and trust.Create continual learning.Lead by example.
Guide, coach & motivate employees.
Create of a common vision that drives enthusiasm and commitment.
Create reliability and trust.Create continual learning.Lead by example.
Key QuestionsKey Questions What problem exists that must be solved? What people/stakeholders (how many
constituents) does this problem affect? What solutions are available to solve this
problem? What are the benefits of each solution? What is the relative cost of each solution? What stakeholders are affected by the
intended solution? Are stakeholders willing to pay for this
solution or must government fund it? Can other fund sources be used? How can these stakeholders affect my political
future? If we pay to solve this problem, what other
problem goes unsolved?
What problem exists that must be solved? What people/stakeholders (how many
constituents) does this problem affect? What solutions are available to solve this
problem? What are the benefits of each solution? What is the relative cost of each solution? What stakeholders are affected by the
intended solution? Are stakeholders willing to pay for this
solution or must government fund it? Can other fund sources be used? How can these stakeholders affect my political
future? If we pay to solve this problem, what other
problem goes unsolved?
Key BenefitsKey Benefits
Financial Benefits Improved Operational Efficiency Improved Constituent ValuePolitical Return
Financial Benefits Improved Operational Efficiency Improved Constituent ValuePolitical Return
Business Case Guidelines*Business Case Guidelines*
Focus on simplicity over precision.Select a few metrics you can track
over time.Maintain a balance between
quantitative and qualitative metrics.
Update the business case regularly in conjunction with business participants.
Focus on simplicity over precision.Select a few metrics you can track
over time.Maintain a balance between
quantitative and qualitative metrics.
Update the business case regularly in conjunction with business participants.*Primary source: Gartner Research
Questions?Questions?
Contact Information:
Bert JarreauChief Information Officer440 First Street, N.W., Ste 800Washington, DC 20001(202) 942-4248bjarreau@naco.org
Contact Information:
Bert JarreauChief Information Officer440 First Street, N.W., Ste 800Washington, DC 20001(202) 942-4248bjarreau@naco.org