Step 1 of 6: Register to use the check, challenge, appeal service

A.

B.

To start the process, visit:www.tax.service.gov.uk/business-rates-property-linking/start

Select the organisation option.

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

C.Enter your email address andClick Continue.

You will now be sent an email with a code to confirm your address.

joebloggs@gmail.com

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

E.Please enter the code you were sent via email.

Click Continue.

D.You will need this code to confirm your email address in the next step.

F.Your email address has now been confirmed.

Click Continue.

G.Enter your full name.

Click Continue.

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

H.Enter a password.

Confirm your password.

Click Continue.

I.You now need to set up a recovery word to access your account if you forget your password.

Click Continue.

J.Enter a Recovery word.

Click Continue.

joebloggs@gmail.com

xx xx xx xx xx xx

K.Click Continue.

Please make a note of your Government Gateway user ID as you will need it each time you sign in. This has also been sent to the email address you provided.

!

Step 2 of 6: Verify your identity

You will need your National Insurance number and date of birth for this section.This is standard information required by the Government Gateway for authentication purposes and isn’t passed on to the Valuation Office or us.

!

A.

B.

D.

C.

Enter your personal and Business details in required boxes shown on this page.

Select No

Click save and continue

Enter your Date of Birth in the format shown

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

Step 3 of 6: Confirm who you are

A.Click “Continue”.

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

You can identify yourself using your payslip, P60 or UK Passport details.(Passport being better of the three).

If you wish to use a passport please go to ‘Option 1’, If you wish to use a payslip go to ‘Option 2’, if you wish to use a P60 go to ‘Option 3’.

!

B.Select the option you wish to use. Click “Continue”.

C.Select Yes. Click “Continue”.

Option 1 - Passport

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

D.Enter your personal details in all of the boxesshown on this page. Click “Continue”.

E. Fill out your information andClick “Continue”. F. Fill out your information and

Click “Continue”.

Option 2 - Payslip

If you haven’t got a valid UK passport there are other ID options!

Fill out your information andClick “Continue”.

Fill out your information andClick “Continue”.

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

G. H.

Option 3 - P60

I.Click “Continue”.

xxxxxx

Please make a note of your VOA Personal ID number!

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

J.Click “Claim a property”.

K.

Click “Start”.

Welcome, First Name -Company Name

Step 4 of 6: Add your properties

If ‘Property Reference’ is not on your rates bill revert to ‘Postcode’ search.!

A.Select “Advanced”.

B.Select “Local authority reference” and then enter the local authority reference number in the box below and click “Search”.

You can find your local authority reference number on your rates bill.!

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

9th Flr, Oakland House, Talbot Road,Manchester, M16 0PQ

C.Your property will be displayed.Click “Claim this Property”.

D.Complete this section with theinformation relevant to yourcircumstances and then select“Add property”.

A.If you have a copy of your business rates bill then select “I have a business rates bill” and click “Continue”. If you are using an alternative document to verify your property then select “I don’t have a business rates bill”.

Step 5 of 6: Verifying your property

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

B.Click “Choose a file to upload” and navigate to the document you are using to verify your property and upload.

Once you have uploaded the rates bill click “Confirm”.

You need to verify your property by uploading a document that links you to the property. Ideally we recommend that you have a scanned copy of your business rates bill saved to your computer for this section. If you do not

have a business rates bill then alternatively you can use a copy of a water rates demand or a utility bill.!

C.Tick the box to agree the declaration and click“Continue”.

D.Click “Manage properties” to start the process ofauthorising Altus Group to deal with your challenge.

To add more than one property click on ‘Add another property’ and repeat steps 4 and 5.

Please make a note of your ‘Submission ID’.!

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

Step 6 of 6: Authorise Altus Group as your agent

A.Select ‘home’ at the top right hand side.

Welcome, Joe BloggsMy Company

B.Select ‘Appoint an agent’.

C.Enter the Altus Group agent code 38361.

GatewayGuide

0800 029 1010gatewayenquiries@altusgroup.com

If you need help with the instructions in this guide please call ourhelpline on 0800 029 1010

You have now completed the registration of your business and authorised Altus Group to act on your behalf. We can now start the process of reviewing your business rates.

Your Account Manager will be in touch in due course to introduce themselves.

D.

E.

F.

Select ‘Yes’ and then click Continue.

Select ‘Yes’ and then click Continue.

Click Submit.