Gain Control - Maria Grant direct

Gain control with Cloud Services

Maria GrantInbound Product Manager TalkTalk Business

What is a Cloud Service?

• Your Working Environment – Be prepared!– Working From Home Day– 2009 5%, 2012 40-50%, 2015 80%

• Benefits of a Flexible Working Environment– Disaster Recovery– Cost Savings– Extended Out of Hours Support

Virtual Team

Reduced customer satisfactionLost business

Overstaffing

Before

Source: Ageris Kontaktcenter AB · +46 8 738 40 00 · info@ageris.se

Overstaffing

• With the right technology and solutions you can deploy your workforce when and where it suits you best

• Hosted Contact Centre

• Discussion – What are your concerns?– Try before you buy

Thank you!

Maria GrantProduct Manager T 01925 55 6379 | E mgrant@talktalkbusiness.co.uk | M 07726 901 709

Business