Gain Control - Maria Grant direct
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Gain control with Cloud Services Maria Grant Inbound Product Manager TalkTalk Business What is a Cloud Service?
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Transcript of Gain Control - Maria Grant direct
Gain control with Cloud Services
Maria GrantInbound Product Manager TalkTalk Business
What is a Cloud Service?
Gain control with Cloud Services
• Your Working Environment – Be prepared!– Working From Home Day– 2009 5%, 2012 40-50%, 2015 80%
• Benefits of a Flexible Working Environment– Disaster Recovery– Cost Savings– Extended Out of Hours Support
Gain control with Cloud Services
Call
Volu
me
Call
Volu
me
Virtual Team
Reduced customer satisfactionLost business
Overstaffing
Before
After
Source: Ageris Kontaktcenter AB · +46 8 738 40 00 · [email protected]
Overstaffing
Overstaffing
Gain control with Cloud Services
• With the right technology and solutions you can deploy your workforce when and where it suits you best
• Hosted Contact Centre
• Discussion – What are your concerns?– Try before you buy
