PRESENTED  BY:

ERICA  SCHAEFER            FCA

MIKE  CASSATA                    AMI

FCA Announcement

Highlights• Determination to “own” the FCA customer experience

• Network shops are an important part of that experience

• Support to improve operations• Collision Advise has developed FCA specific online training

• Online training hosted by AMi• Available through www.amionline.org• AMi will report shop training progress to FCA

FCA Support Team

Training Content Providers

Training Program Host

Network Administrator

Available Online Courses

Highly Recommended for Management/Office/Estimators• How to Use Tech Authority• How to Leverage Your FCA Certification*• How to Partner with Your Local FCA 

Dealership**

Recommended for Management/Office/Estimators• Management’s Guide to Scanning & New 

Technology• Improving CSI ‐ Check in & During Repair• Improving CSI – During the Sale• Improving CSI – On the Phone• KPI Basics

Highly Recommended for Technicians/Repair Planners• wiTech 2.0 Fundamentals• wiTech Flashing an ECU• wiTech Flight Recording

Additional Network Support Training• Booking Basics• Budgeting Basics• Job Costing• Scheduling Best Practices• Understanding Financial Statements• Parts Management for Collision Repair• Enterprise ARMs

For more Information

• supportingsuccess@amionline.org

•Mike Cassata       mcassata@amionline.org