From JP 2019 Palm Springs Master Presentation€¦ · • Network shops are an important part of...
Transcript of From JP 2019 Palm Springs Master Presentation€¦ · • Network shops are an important part of...
PRESENTED BY:
ERICA SCHAEFER FCA
MIKE CASSATA AMI
FCA Announcement
Highlights• Determination to “own” the FCA customer experience
• Network shops are an important part of that experience
• Support to improve operations• Collision Advise has developed FCA specific online training
• Online training hosted by AMi• Available through www.amionline.org• AMi will report shop training progress to FCA
FCA Support Team
Training Content Providers
Training Program Host
Network Administrator
Available Online Courses
Highly Recommended for Management/Office/Estimators• How to Use Tech Authority• How to Leverage Your FCA Certification*• How to Partner with Your Local FCA
Dealership**
Recommended for Management/Office/Estimators• Management’s Guide to Scanning & New
Technology• Improving CSI ‐ Check in & During Repair• Improving CSI – During the Sale• Improving CSI – On the Phone• KPI Basics
Highly Recommended for Technicians/Repair Planners• wiTech 2.0 Fundamentals• wiTech Flashing an ECU• wiTech Flight Recording
Additional Network Support Training• Booking Basics• Budgeting Basics• Job Costing• Scheduling Best Practices• Understanding Financial Statements• Parts Management for Collision Repair• Enterprise ARMs