An online IT service desk

Designed for ITIL v3

Powerful asset management

Extensive automation

Integrated game mechanics

Get started in 2 minutes

Manage Incidents, like a boss.Sort, filter, automate, reply. Move on.

Manage Incidents, like a boss.Run powerful ticketing rules

Manage Incidents, like a boss.Every single detail. In one screen.

Manage Incidents, like a boss.Keep users happy.

Canned response Add solution articles in replies in just one click

Find out impacted assets and priority Automate tickets

Round robin assignment of tickets

Manage Problems, ProactivelyMaintain a known error database. Not post it notes.

Manage Problems, ProactivelyMaintain a known error database. Not post it notes.

Manage Problems, ProactivelyHelp users first. Solve problems next.

Manage Problems, Proactively

Known error database Link problems to incidents, assets

Add workaround/solution in less than 2 clicks Learn impact from within the Problem screen

Focus on problem solving, not the software.

Plan changes to a tee“By failing to prepare, you are preparing to fail.” Benjamin Franklin

Change planningPlan your changes, get them approved.

Change planningLess bureaucracy, more efficiency

Add rollout plan, backout plan Study impact of change

Easy CAB approval

Know Your ReleasesExecute best laid plans

Know your releasesExecute best laid plans. No nasty surprises.

Powerful Asset ManagementLearn impact before a change. Not after.

Powerful Asset ManagementTrack, manage and control assets

Powerful Asset ManagementControl and manage the way assets are tied

Powerful Asset Management

Discovery probe that scans network View activities per asset Financial management Vendor management

Custom user portalDon’t confuse your users.!Empower them.

Custom user portalDesigned to encourage users to solve issues on their own

Custom user portalReduce ticket load on L1 agents

Fully customisable portal Smart search

Auto suggest solution articles as users type Service catalog

Gamify your service deskWin points for meeting SLAs. Your day job just got funner and better.

Gamify your service deskMotivate your team. Increase efficiency.

And much more…

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