Post on 20-Mar-2017
Fit for the future…
Eva Appelbaum
@evaapp
...what is leadership & culture in a digital age?
Volatile
Complex
Uncertain
Ambiguous
@evaapp
@evaapp
@evaapp
A human revolution
@evaapp
@evaapp
70% of ‘transformations’ fail
People are hardwired to resist change It triggers our threat response.
There are more neural pathways to the threat state than the reward state. And stress is socially contagious.
When we feel threatened, we cannot access the reward state – the creative, open, collaborative
part of our brain. @evaapp
80% feel stress on the job
only 13% of employees are engaged
@evaapp
The good news…. We recognise what we need to do
Enable organisations and people to thrive amidst this change
@evaapp
Cultivate the kinds of culture & leadership that support this
13 Source: Jean Boulton, Embracing Complexity, 2016
Working with complexity – not too tight not too lose
Think systemically
‘Weave’ intentions, to create a containers
Design adaptive organisations – economies of scale vs ability to respond
‘Seed’ the system with good ingredients (purpose, meaning!)
Make connections / build relationship
Jean Boulton, Embracing Complexity, 2016
14 Source: Jean Boulton, Embracing Complexity, 2016
The machine view - Order
Standardise Best practice
Plan
Cause & effect
Economies of scale
Jean Boulton, Embracing Complexity, 2016
‘Digital’ is not a silo
…. or technology, or a channel, or format, or function or a person or team’s
responsibility.
Start thinking about mindset, culture, skills and behaviours of the digital age.
@evaapp
Technology enabled – inside and out Outward focus – customers / audience / user A culture of experimentation Agile, flexible, able to move or make decisions at speed Environments and processes that fuel collaboration
Empowered, accountable staff
Clear purpose Brave leadership
Design is valued
@evaapp
Emphasis on learning
“People don’t buy what you do, they buy why you do it.” - Simon Sinek
Agile – mindset, attitude, structures
Not just a dev methodology & scrum masters
@evaapp
Andrew Mullins, Informa in Deloi4e UK’s “Building your digital DNA”
ready to take the lead, empowered to get things done, courageous in saying and doing what matters, authentic in
thoughts and feelings, and acknowledging others?
eager to prototype and experiment, and be prepared to fail, foster confidence among your team and colleagues, learn from success
and failure?
empathic with others, understand what motivates them, and want to engage and draw on the skills, motivation and energy of
customers, business partners and stakeholders?
ACCOUNTABLE
AGILE, EXPERIMENTING
COLLABORATIVE
@evaapp
consistently asking questions, noticing how things might be different, what needs might be emerging, what’s new
and what’s possible, seeking perspectives and experiences of the unfamiliar to stretch your learning and
development?
confident in not knowing, energised by uncertainty, able to turn seemingly unsolvable problems into opportunities? Are you resilient to not be thrown off course, even as the
course ahead is not clear?
MANAGING AMBIGUITY
CURIOUS
(Specific technical skills can be taught) @evaapp
Digital mindset & capabilities ≠digital and tech skills!
@evaapp
@evaapp
Role Model – Walk the Talk Inspiring Vision
Empathy High Challenge
Transformational Leadership
@evaapp
Impact on people More
Less
High Challenge
Less More Empathy
Anxiety
Empowered Loyal
Collaborative Innovative
Go the extra mile
Apathy Comfort
@evaapp
THANK YOU!
@evaapp