Enterprise Social: Yammer and SharePoint

#ESN #Yammer @nmoneypenny www.synxi.com

Enterprise Social:Yammer & SharePoint

Naomi Moneypenny

#ESN #Yammer @nmoneypenny www.synxi.com#ESN #Yammer @nmoneypenny www.synxi.com

Quick intro…Chief Technology Officer

at ManyWorlds, Inc.

Run the engineering team for Synxi - machine learning engine for personalized knowledge and expertise discovery in SharePoint and other collaborative environments such as Yammer & Tibbr platforms.

Internally responsible for our knowledge infrastructure – defacto CIO.

Passionate about user adoption and enterprise collaboration & innovation

Technology forecasting and strategy manager at Shell, consulted at many Fortune 100 companies since

20+ patents in adaptive systems

Naomi Moneypenny n.moneypenny@manyworlds.com

3000+ followers on Twitter

3+3 dogs Astrophysicist

What We Will Cover

• Enterprise Social Imperative

• Yammer – what is it, why did MSFT acquire it

• Case Study

• Integrating SharePoint & Yammer

• Social Features in SharePoint 2013

• The Future

Line chart showing Social > Email

SOCIAL NETWORKING

Sources: Comscore, Forrester Research

Line chart showing Social > Email

PORTALS

SOCIAL NETWORKING

The Communications Technology Revolution• Fueled by mobile technology, more people are now using

social networking websites than email or web portals.

› 800 million Facebook users with over 100 billion connections

› 300 million Twitter users with 1 billion tweets every 4 days

› 488 million mobile devices v 417 million PCs shipped in 2011

Why Enterprise Social?

28 hoursTime each week spent by knowledge workers writing e-mails, searching for information and collaborating internally

90% Proportion of companies that report some business benefit from them

Proportion of companies using social technologies

20-25% Potential improvement possible in knowledge worker productivity

Source: McKinsey

Industrial Revolution

Learning Revolution

It’s all about adaptability – how efficiently we can change and learn, continuously

The biggest companies in an industry have the largest chance of disruption

Source: Deloitte

“The ability to learn faster than your competitors may be the only

sustainable competitive advantage.”

- Arie de Geus, The Living Company

Context

Locate Expertise

Share Knowledge

Serendipity

Findability of Content Facebook Generation

Email Generation

Sources of Value from Enterprise Social

Decentralize Alignment

Transparency Engagement

Decentralize decision making (to the people closest to the problem)

Alignment of employees’ higher level motivations, beyond process

Culture of transparency & constant improvement

Engage employees for ideas

Organizational Considerations• Corporate Culture• Governance• Avoid user confusion• Architecture – on premises/cloud etc• Requirements – one size fits all?• Business Case – hard and soft

benefits• Adoption – rollout program or

guerilla/viral?• User adoption metrics (qualitative &

quantitative)

Only two industries

call customers ‘users’…

Drug Dealers

Why Do We Call Them ‘Users’?

Yammer

85% Fortune 500

8 MillionUsers

July 2012$1.2bn

Unique Testing Model

Apps/Public API

Home Network(yourdomain.com)

Partners

Suppliers

Customers

Yammer support networks

Collaborative inter-company networks

Can have public/private groups

Positioning

Better way to do email, distribution lists.

“Working Out Loud”, transparency of work.

Users can interact with Yammer

via mobile & email (great for adoption!)

Doesn’t compete with SharePoint but yes,

there is some overlap on social functionality.

"We think of

Exchange, SharePoint and Yammer now as

one product,this makes decision-making a lot faster."

Jeff Teper, CVP Microsoft Office Division

Future is conversation layer embedded into content creation layer

- Join http://www.yammer.com/spyam if you’d like to look around but don’t have a home network.- Or check your domain – often there’s a network you don’t know about;)

- Newest integration for SP 2013/O365- Light integration for SP 2010- Heavy integration for SP 2010- Wait for more…

Integrating Yammer & SharePoint

Newest Integration with SP2013

Activating Yammer for your organization is just the first step. Enterprise social is different than other solutions. To drive adoption and really get the value out of Yammer, you need a strategy, advocates, and openness to the way it will transform the way people in your organization work and communicate.

Yammer App in SharePoint 2013

Yammer Feed in SharePoint 2010

Adding Yammer Feed to MySite

Send Documents to Yammer from SP2010

Federated Search

Yammer Features (SP Specific)• View My Feed, Company Feed and Group Feeds• Post, reply and like messages• Attach files and links• Get notification alerts for new Yammer messages, @ replies

and likes*• Profile sync: Sync your SharePoint profile information with

Yammer, eliminating the need to complete two profiles*• Document and list item integration: Post documents and other

list items such as calendar events and tasks directly from SharePoint to Yammer*

• Unified search: Search SharePoint and Yammer content simultaneously from within SharePoint. Yammer message results are displayed alongside SharePoint results.

• Light embeddable feeds*• Admin configurations• Single Sign On

- Notes about our implementation- User confusion?- Business value (I have another presentation on this, email me if you’d like it)

Internal Case Study

ManyWorlds Case Study

• Using Yammer since Fall 2010• Reduction of over 90% in internal email• Groups are ‘open by default’ unless sensitive/legal• Primary conduit for collaboration, SharePoint as

repository• Initially adoption was good, but mimicked email,

i.e. 1 on 1 convos, not transparent • Heavy use of external networks • Code of conduct/behavior – peer governed • Hashtags vs. groups still an issue• Busy, vibrant network

Avoid User ConfusionGive users guidance on what tool to use when.

This should be specific to your company – how you use tools now

Transitory Active Collaboration Work Products

Current Team IM Yammer Group / Lync (Voice/Video)

Yammer then archive to SharePoint

Colleagues Yammer Yammer Group / Lync (Voice/Video)

Yammer then archive to SharePoint

Legal Email Specific Yammer group or SharePoint

SharePoint

Partners Email Yammer if on ext network, email, cc internal Yammer group

SharePoint

Customers Email Email/Lync SharePoint

Business Value…- Connection between international offices - Cost Savings (bandwidth/email)- Knowledge Worker Productivity- #yamwins

Decision Point: When will you migrate from SP2010 to SP2013?Are you already using Yammer?Evaluate what is useful your organization

Social Features in SharePoint 2013

Social FeaturesFeature SharePoint 2013 Yammer

Structured Discussions with moderation Yes Only groups

Likes Yes Yes

Follow Documents Yes Yes

Follow People Yes Yes

Follow Sites Yes (Networks)

Newsfeed Yes Yes

Activity Feeds Yes Yes

Tagging Managed Meta Data/Taxonomy

Folksonomy(not integrated with SP)

Award Badges (gamification) Yes in community sites

3rd Party Apps

Co-authoring of content items Wiki Pages/Notes/OWA*

eDiscovery Audit logs 3rd Party Apps*

Communities in 2013

Community Categories

Discussion threads& number of replies

Group Description

Hover over tiles to get more information on the category

Community Conversations

Community Owner Tools

Appears on home screen for owners

Moderators can be notified to review a posting

Rating Settings

All users who liked are visible

Configurable Award Levels

Reputation & Badging

Levels are per

Community

Ability to Gift Badges

Personal Score/ Progress

Notification

See top contributors by reputation and

best replies

Social Newsfeed

#ESN #Yammer @nmoneypenny www.synxi.com

The Future – Conversation & Context in Every App

Wrap Up

• Evaluate what business results you want in your organization, then look at social functionality

• Yammer & SharePoint play well together but there’s still a lot on the roadmap (exciting times March 2014…)

• Conversations will be embedded in all business systems

Thank you!

Naomi Moneypenny

Always happy to help, questions, comments, resources:n.moneypenny@manyworlds.com

www.Synxi.com

@nmoneypenny (I will follow you back on Twitter)

Enterprise Social: Yammer and SharePoint

Business

Transcript of Enterprise Social: Yammer and SharePoint

SPBiz - Yammer integration options in SharePoint

Synopsis Konferenz 2014-SharePoint Yammer Integration -Microsoft Enterprise Social

SPCA2013 - SharePoint 2013 and Yammer Enterprise Social Compliance

External collaboration with SharePoint Online and Yammer

SharePoint eller Yammer v. Jon Haugen, Microsoft

"Yammer ou le social de SharePoint 2013?" SharePoint Saturday Montreal 2014

SharePoint Saturday Oct 12 - Enterprise social with yammer - Crawl, Walk, Run

Who needs Yammer – We have SharePoint!

SPCA2013 - Yammer and SharePoint Happily Married

2013 PARTNER CONNECTdownload.microsoft.com/download/8/4/0/8401E95B-96A7-4076...SharePoint Plan 2 SharePoint Online $4 $8 Yammer Basic* Free Enterprise Social Networking Yammer Enterprise

SharePoint and Yammer Social from Microsoft and Atidan

Driving Organizational Change with Yammer and SharePoint

SharePoint Saturday Belgium 2014 - Who needs Yammer when there is SharePoint

Yammer & SharePoint: SharePointFest Chicago Fall 2013

SPS DFW Enterprise Social: Yammer & SharePoint

Who needs Yammer when there is SharePoint?

Building enterprise social into your environment Chris Hopkins Technical Product Marketing Manager – SharePoint & Yammer Microsoft Corporation chris.hopkins@microsoft.com.

O365con14 - external collaboration with sharepoint online and yammer

Yammer UK user group - knowledge kaizen with Yammer and SharePoint

Le SI hybride avec SharePoint 2013, OneDrive Yammer