Engineering Dashboard:

Tickets by Board

Background Tour

Purpose/Background

• Show CURRENT # tickets on each of your Service Boards, along with their progress and current status

• Designed for display on LCD display on the wall in the engineering area

• Drill-down into tickets on this Service Board– Click # tickets for category to see THOSE tickets

Notes and Notices

• Ticket counts are shown as of CURRENT time and include tickets that were still in-progress as of midnight last night.

• Dashboard update frequency is denoted on the top of the dashboard panel next to “last update”.

Where to Find the ReportDashboards > Eng_Dashboard

First Time: Select “Tickets By Board”

Click “Add Now” for Tickets by Engineer

Click

DONE

Overview

Select boards to display via “Parameters”

Click # to see all tickets in that category on that Board

Click to Rename or Remove this Panel

Automatically Updates

Click Header to Sort

Drill-Down“Re-Opened Tickets” for “Blue Board”

Drill to

Time

Entries

Export to Excel

Export to Excel

ParametersSelect which Engineers you want to display

“Check” Boards

to Display

Click “Close” when you are finished

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