Post on 01-Feb-2020
Engaging General Practice in
Refugee Health
MULTIPLE
HEALTH
ISSUES
MENTAL
HEALTH
BARRIERS TO
ACCESSING
CARE
VISAS AND
POLITICAL
CONTEXTS
COMPLEX
SOCIAL
NEEDS
Our Response
S P E C I A L I S T H E A L T H C A R E
• Infectious Disease Clinic
• Paediatrics
• Psychiatry
Primary Care Clinic
• Refugee Health Nursing
• GPs
Refugee Health
http://www.originsinfo.com.au/resources/originsinsight/originsinsight-october-2011/
The move to more rural areas
MonashHealth,RefugeeHealthandWellbeing,CapacityBuildingSchedule
Jan–Dec2015
I.MonashHealth
II.CommunityOrganisations:RedCross,AMES
III.GeneralPractices-intheSEregion
IV.OtherNonGovernmentalOrganisations
V.Community-refugee/asylumseekercommunity
VI.Regional&State-wideRefugeeHealthServices-workinginregionalVictoria,
outermetropolitan
A framework for Capacity Building: what, when, where, how?
Capacity Building Topics & Tools
• Introduction to RH
• The RHA
• Common Health Issues
• Mental Health
• RH Resources
Refugee Health: Overview & Common Health Issues
Dr Mark Timlin, Refugee Health Fellow
Contributions from: Joanne Gardiner, Nadia Chaves, David Sheffield,
Assoc Prof Andrew Block, Jacquie McBride, and Dr Georgie Paxton, Alana Russo
Autumn 2004
Visiting General Practices
PracticeDetails:Address: Tel: Dateofvisit:
12 Point Check list
1. Does your practice normally use trained interpreters for non-English speaking clients or
family/friends/staff?
o Never o Sometimes o Usually o Always
2. Are you aware of the difference between an Asylum Seeker and Refugee?
o Never o Sometimes o Usually o Always
3. Do you use the Refugee Health Assessment for screening new patients?
o Never o Sometimes o Usually o Always
4. Does your blood screen include Hep BcAb, TB Quantiferon/Mantoux?
o Never o Sometimes o Usually o Always
5. Do you refer all your new clients to services like dental/optometry?
o Never o Sometimes o Usually o Always
6. To address mental health issues do you refer to Foundation House, ATAPs?
o Never o Sometimes o Usually o Always
7. Do you provide longer appointment time or more regular visits to complete the refugee health
assessment?
o Never o Sometimes o Usually o Always
8. Do you provide catch up immunisations e.g complete the three Hep B injections?
o Never o Sometimes o Usually o Always
9. Do you engage in health literacy e.g. explain repeat scripts or use teach back?
o Never o Sometimes o Usually o Always
10. Do you use Refugee online resources such as the Victorian Refugee Health Network
o Never o Sometimes o Usually o Always
11. Do you refer to free social activities as part of improving social connection?
o Never o Sometimes o Usually o Always
12. Do you refer to private specialists?
o Never o Sometimes o Usually o Always
Do you mind if we contact you by email in the next 3 months as a follow up? Yes o No o
IfYes,Email:
Monash Health RH&W General Practice
REFUGEE HEALTH- BEST PRACTICE
“Surviving to Thriving”
Monash Health Refugee Health and Wellbeing
Client Feedback Form: B
Date: ……/……/……………
UR: ………………………….
Name: …………………………………………………………………………………………….
Female: ! Male: !
1. Have any new health issues arisen since you last came to the clinic? Yes ! No
!
If yes
· What did you do about it?
…………………………………………………………………………………
2. Have you used the information within the package? Yes ! No !
If yes
· Was the information helpful and useful? Yes ! No !
· What information did you use?
…………………………………………………………………
· Can you think of anything else that would have been helpful?
……………………………..
3. Have you made contact with your local GP? Yes ! No !
If yes
· Do you mind telling me which GP you went to?
……………………………………………..
· Have you been happy with them? Yes ! No !
· Why/why not?
……………………………………………………………………………………
· Did they provide you with an interpreter? Yes ! No !
· Did they give you enough consultation time? Yes ! No !
· Did they ask you about your mental health? Yes ! No !
4. Do you feel confident to access health services if you need to? Yes ! No !
If no
· Why not?
………………………………………………………………………………………………
……
Client Feedback
PROMOTING OUR SERVICE
Nurse on Triage: advice and referrals
Ph: 9792 8100, Fax: 9792 7759
Refugee Health Nurse Liaison
Ph: 9554 9776
Manager, Refugee Health & Wellbeing
Ph: 0420 971 782
Refugee Health Fellow
Ph: 97928100, Mob: 0432451523