Engaging General Practice in Refugee...

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Engaging General Practice in Refugee Health

Transcript of Engaging General Practice in Refugee...

Page 1: Engaging General Practice in Refugee Healthrefugeehealthnetwork.org.au/wp-content/uploads/Presentation_2015_August27_Primary-Care...Capacity Building Topics & Tools • Introduction

Engaging General Practice in

Refugee Health

Page 2: Engaging General Practice in Refugee Healthrefugeehealthnetwork.org.au/wp-content/uploads/Presentation_2015_August27_Primary-Care...Capacity Building Topics & Tools • Introduction

MULTIPLE

HEALTH

ISSUES

MENTAL

HEALTH

BARRIERS TO

ACCESSING

CARE

VISAS AND

POLITICAL

CONTEXTS

COMPLEX

SOCIAL

NEEDS

Page 3: Engaging General Practice in Refugee Healthrefugeehealthnetwork.org.au/wp-content/uploads/Presentation_2015_August27_Primary-Care...Capacity Building Topics & Tools • Introduction

Our Response

S P E C I A L I S T H E A L T H C A R E

• Infectious Disease Clinic

• Paediatrics

• Psychiatry

Primary Care Clinic

• Refugee Health Nursing

• GPs

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Refugee Health

http://www.originsinfo.com.au/resources/originsinsight/originsinsight-october-2011/

The move to more rural areas

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MonashHealth,RefugeeHealthandWellbeing,CapacityBuildingSchedule

Jan–Dec2015

I.MonashHealth

II.CommunityOrganisations:RedCross,AMES

III.GeneralPractices-intheSEregion

IV.OtherNonGovernmentalOrganisations

V.Community-refugee/asylumseekercommunity

VI.Regional&State-wideRefugeeHealthServices-workinginregionalVictoria,

outermetropolitan

A framework for Capacity Building: what, when, where, how?

Page 6: Engaging General Practice in Refugee Healthrefugeehealthnetwork.org.au/wp-content/uploads/Presentation_2015_August27_Primary-Care...Capacity Building Topics & Tools • Introduction

Capacity Building Topics & Tools

• Introduction to RH

• The RHA

• Common Health Issues

• Mental Health

• RH Resources

Refugee Health: Overview & Common Health Issues

Dr Mark Timlin, Refugee Health Fellow

Contributions from: Joanne Gardiner, Nadia Chaves, David Sheffield,

Assoc Prof Andrew Block, Jacquie McBride, and Dr Georgie Paxton, Alana Russo

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Autumn 2004

Visiting General Practices

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PracticeDetails:Address: Tel: Dateofvisit:

12 Point Check list

1. Does your practice normally use trained interpreters for non-English speaking clients or

family/friends/staff?

o Never o Sometimes o Usually o Always

2. Are you aware of the difference between an Asylum Seeker and Refugee?

o Never o Sometimes o Usually o Always

3. Do you use the Refugee Health Assessment for screening new patients?

o Never o Sometimes o Usually o Always

4. Does your blood screen include Hep BcAb, TB Quantiferon/Mantoux?

o Never o Sometimes o Usually o Always

5. Do you refer all your new clients to services like dental/optometry?

o Never o Sometimes o Usually o Always

6. To address mental health issues do you refer to Foundation House, ATAPs?

o Never o Sometimes o Usually o Always

7. Do you provide longer appointment time or more regular visits to complete the refugee health

assessment?

o Never o Sometimes o Usually o Always

8. Do you provide catch up immunisations e.g complete the three Hep B injections?

o Never o Sometimes o Usually o Always

9. Do you engage in health literacy e.g. explain repeat scripts or use teach back?

o Never o Sometimes o Usually o Always

10. Do you use Refugee online resources such as the Victorian Refugee Health Network

o Never o Sometimes o Usually o Always

11. Do you refer to free social activities as part of improving social connection?

o Never o Sometimes o Usually o Always

12. Do you refer to private specialists?

o Never o Sometimes o Usually o Always

Do you mind if we contact you by email in the next 3 months as a follow up? Yes o No o

IfYes,Email:

Monash Health RH&W General Practice

REFUGEE HEALTH- BEST PRACTICE

“Surviving to Thriving”

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Monash Health Refugee Health and Wellbeing

Client Feedback Form: B

Date: ……/……/……………

UR: ………………………….

Name: …………………………………………………………………………………………….

Female: ! Male: !

1. Have any new health issues arisen since you last came to the clinic? Yes ! No

!

If yes

· What did you do about it?

…………………………………………………………………………………

2. Have you used the information within the package? Yes ! No !

If yes

· Was the information helpful and useful? Yes ! No !

· What information did you use?

…………………………………………………………………

· Can you think of anything else that would have been helpful?

……………………………..

3. Have you made contact with your local GP? Yes ! No !

If yes

· Do you mind telling me which GP you went to?

……………………………………………..

· Have you been happy with them? Yes ! No !

· Why/why not?

……………………………………………………………………………………

· Did they provide you with an interpreter? Yes ! No !

· Did they give you enough consultation time? Yes ! No !

· Did they ask you about your mental health? Yes ! No !

4. Do you feel confident to access health services if you need to? Yes ! No !

If no

· Why not?

………………………………………………………………………………………………

……

Client Feedback

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PROMOTING OUR SERVICE

Nurse on Triage: advice and referrals

Ph: 9792 8100, Fax: 9792 7759

Refugee Health Nurse Liaison

Ph: 9554 9776

Manager, Refugee Health & Wellbeing

Ph: 0420 971 782

Refugee Health Fellow

Ph: 97928100, Mob: 0432451523