Engaging General Practice in Refugee...
Transcript of Engaging General Practice in Refugee...
Engaging General Practice in
Refugee Health
MULTIPLE
HEALTH
ISSUES
MENTAL
HEALTH
BARRIERS TO
ACCESSING
CARE
VISAS AND
POLITICAL
CONTEXTS
COMPLEX
SOCIAL
NEEDS
Our Response
S P E C I A L I S T H E A L T H C A R E
• Infectious Disease Clinic
• Paediatrics
• Psychiatry
Primary Care Clinic
• Refugee Health Nursing
• GPs
Refugee Health
http://www.originsinfo.com.au/resources/originsinsight/originsinsight-october-2011/
The move to more rural areas
MonashHealth,RefugeeHealthandWellbeing,CapacityBuildingSchedule
Jan–Dec2015
I.MonashHealth
II.CommunityOrganisations:RedCross,AMES
III.GeneralPractices-intheSEregion
IV.OtherNonGovernmentalOrganisations
V.Community-refugee/asylumseekercommunity
VI.Regional&State-wideRefugeeHealthServices-workinginregionalVictoria,
outermetropolitan
A framework for Capacity Building: what, when, where, how?
Capacity Building Topics & Tools
• Introduction to RH
• The RHA
• Common Health Issues
• Mental Health
• RH Resources
Refugee Health: Overview & Common Health Issues
Dr Mark Timlin, Refugee Health Fellow
Contributions from: Joanne Gardiner, Nadia Chaves, David Sheffield,
Assoc Prof Andrew Block, Jacquie McBride, and Dr Georgie Paxton, Alana Russo
Autumn 2004
Visiting General Practices
PracticeDetails:Address: Tel: Dateofvisit:
12 Point Check list
1. Does your practice normally use trained interpreters for non-English speaking clients or
family/friends/staff?
o Never o Sometimes o Usually o Always
2. Are you aware of the difference between an Asylum Seeker and Refugee?
o Never o Sometimes o Usually o Always
3. Do you use the Refugee Health Assessment for screening new patients?
o Never o Sometimes o Usually o Always
4. Does your blood screen include Hep BcAb, TB Quantiferon/Mantoux?
o Never o Sometimes o Usually o Always
5. Do you refer all your new clients to services like dental/optometry?
o Never o Sometimes o Usually o Always
6. To address mental health issues do you refer to Foundation House, ATAPs?
o Never o Sometimes o Usually o Always
7. Do you provide longer appointment time or more regular visits to complete the refugee health
assessment?
o Never o Sometimes o Usually o Always
8. Do you provide catch up immunisations e.g complete the three Hep B injections?
o Never o Sometimes o Usually o Always
9. Do you engage in health literacy e.g. explain repeat scripts or use teach back?
o Never o Sometimes o Usually o Always
10. Do you use Refugee online resources such as the Victorian Refugee Health Network
o Never o Sometimes o Usually o Always
11. Do you refer to free social activities as part of improving social connection?
o Never o Sometimes o Usually o Always
12. Do you refer to private specialists?
o Never o Sometimes o Usually o Always
Do you mind if we contact you by email in the next 3 months as a follow up? Yes o No o
IfYes,Email:
Monash Health RH&W General Practice
REFUGEE HEALTH- BEST PRACTICE
“Surviving to Thriving”
Monash Health Refugee Health and Wellbeing
Client Feedback Form: B
Date: ……/……/……………
UR: ………………………….
Name: …………………………………………………………………………………………….
Female: ! Male: !
1. Have any new health issues arisen since you last came to the clinic? Yes ! No
!
If yes
· What did you do about it?
…………………………………………………………………………………
2. Have you used the information within the package? Yes ! No !
If yes
· Was the information helpful and useful? Yes ! No !
· What information did you use?
…………………………………………………………………
· Can you think of anything else that would have been helpful?
……………………………..
3. Have you made contact with your local GP? Yes ! No !
If yes
· Do you mind telling me which GP you went to?
……………………………………………..
· Have you been happy with them? Yes ! No !
· Why/why not?
……………………………………………………………………………………
· Did they provide you with an interpreter? Yes ! No !
· Did they give you enough consultation time? Yes ! No !
· Did they ask you about your mental health? Yes ! No !
4. Do you feel confident to access health services if you need to? Yes ! No !
If no
· Why not?
………………………………………………………………………………………………
……
Client Feedback
PROMOTING OUR SERVICE
Nurse on Triage: advice and referrals
Ph: 9792 8100, Fax: 9792 7759
Refugee Health Nurse Liaison
Ph: 9554 9776
Manager, Refugee Health & Wellbeing
Ph: 0420 971 782
Refugee Health Fellow
Ph: 97928100, Mob: 0432451523