Make Your Data Work for You

Femke Goedhart - panagendaFranz Walder - panagenda

Accelerating IBM Connections Adoption with Watson Analytics

Franz Walder – Product Manager

Femke Goedhart – Business Consultant

• 16 years of experience with various collaboration platforms• Explains “How Nerds Tick” to Users & “How Users Quirk” to Nerds• Focuses on Enterprise Adoption, ECM, Usability & Analytics• Lives in The Netherlands (if she isn’t traveling)

Speakers

• Almost 20 years of experience in (what used to be) the Lotus universe

• Administrator, developer, virtualization enthusiast• Lives in Austria (hence the funny accent)

Make Your Data Work for You

A little introduction into adoption

Adoption & Analytics

Congratulations! Your company has deployed IBM Connections. Now what?

How to get people to use it?

• Reinforce a sustained usage?• Support growth?• Stimulate innovation?

And how do you measure how well that works?

Why is IBM Connections adoption even a topic?

Primary process

Secondary processes

“Do it or you won’t get paid”

“What’s in it for me?”

Three key concepts of Connections adoption...

Start with the WHYOne size DOES NOT fit all

Adoption EQUALS Adaptation

1. Start with the Why

• you do

• you do it

• you do it

Golden Circle

“Tools”

“Instruct”

“Inspire & Make it real”

What

Why

How

2. One size fits all?

Image: http://www.thewomenscode.com/wp-content/uploads/2013/03/graph.jpg

Rogers Curve

Identify your

groups

Create an adoption

planExecute Success!

3. Adoption equals Adaptation

3. Adoption equals Adaptation

Identify your

groups

Create an adoption

planExecute Success!

Start

Try/Explore

Adopt

Challenge

Adapt

Adoption needs to be an iterative process, because...

• .... People change

• .... Situations change

• .... Tools change

• .... Goals change

• .... Context changes all of it

So what role do Analytics play in this?

• Insight into to the WHAT & HOW of what’s happening

• Identification of “Change makers” (people, content, communities, etc)

• Alerting to anomalies (both positive & negative!)

• Validation of current strategies

• Deduction of potential areas of interest

BUT DON’T FORGET THE USER IN ALL THIS!

Types: • Social Analytics & Reporting• Community Metrics• Personal Metrics• Administrator Metrics

Products:• Cognos• Kudos Analytics• ConnectionsExpert & iDNA• Connections Cloud Metrics• ...

What is available?

So what could Watson Analytics do?

Make Your Data Work for You

Data integration and preparation withBluemix Data Connect

Collecting and Transforming the Data

IBM Bluemix Data Connect

Connect Refine Visualize Manage

Collecting and Transforming the Data

Collect & Refine

• Collect Data from Connections

• Refine and Enhance Information

Collecting and Transforming the Data

Visualize & Manage

• Join with other data sets

• Publish to Watson Analytics

Make Your Data Work for You

Data analysis and visualization with Watson Analytics

Demo #1

What are my most active communities?

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Demo #2

What are my people talking about?

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Demo #3

Which users could I ask to become my ambassadors?

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Make Your Data Work for You

Share your results withWatson Analytics

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• Insight into to the WHAT & HOW of what’s happening

• Identification of “Change makers” (people, content, communities, etc)

• Alerting to anomalies (both positive & negative!)

• Validation of current strategies

• Deduction of potential areas of interest

Conclusion

Analytics help you keep track of what’s going on and where to focus so

you can be agile and flexible in your adoption approach

panagenda GmbH – Make Your Data Work for You

Koningin Julianaplein 10 ● 2595 AA The Hague (The

Netherlands) ● Skype: femware ● Cell: +31 6 25400482

E-Mail: femke.goedhart@panagenda.com

Femke GoedhartBusiness Consultant

panagenda GmbH – Make Your Data Work for You

Schreyvogelgasse 3/10 ● 1010 Vienna (Austria)

Cell: +43 699 1899 1807

E-Mail: franz.walder@panagenda.com

Franz WalderProduct Manager

Feel free to contact us!

https://nl.linkedin.com/in/femkegoedhart

http://femkegoedhart.com@FemkeGoedhart

https://at.linkedin.com/in/franzwalder

Headquarters, Austria:panagenda GmbH (Ltd.)Schreyvogelgasse 3/10AT 1010 Vienna

Phone: +43 1 89 012 89Fax: +43 1 89 012 89-15E-Mail: info@panagenda.com

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Phone: +49 6252 67 939-00Fax: +49 6252 67 939-16E-Mail: info@panagenda.com

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Phone: +1 617 855 5961Fax: +1 617 488 2292E-Mail: info@panagenda.com

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Phone: +49 6252 67 939-86Fax: +49 6252 67 939-16E-Mail: info@panagenda.com

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Phone: +31 70 80 801 96E-Mail: info@trust-factory.com

© 2007-2015 panagendaMake Your Data Work for You

Thank you

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