Employee Experience Design (UX Fest 2013)

Post on 19-Jan-2015

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What would it be like if we designed our companies with the same care that we design our web apps? How is a new employee welcomed on her first day, not via welcome screens and a series of help bubbles, but by the experience the organization has created for her? Jen Dary, Talent Strategist at Plucky, is interested in designing experiences for employees and helping people work better. In this talk she’ll explore the opportunities we have to treat our co-workers as our users and how, in doing so, we can build more successful teams.

Transcript of Employee Experience Design (UX Fest 2013)

Employee Experience Design

Jen Dary@beplucky

beplucky.com

Wednesday, October 2, 13

Wednesday, October 2, 13

Let’s do some user research.

Wednesday, October 2, 13

The tiny moments that confirmed your decision

to accept your job

Wednesday, October 2, 13

The tiny moments that have made you question your decision to stay

Wednesday, October 2, 13

Wednesday, October 2, 13

Employee Experience affects:

✦ recruiting & hiring✦ retention✦ quality of work✦ brand recognition

Wednesday, October 2, 13

Tackle tiny moments

✦ “Welcome” experience

Wednesday, October 2, 13

Tackle tiny moments

✦ “Welcome” experience✦ “I have a problem” experience

Wednesday, October 2, 13

Tackle tiny moments

✦ “Welcome” experience✦ “I have a problem” experience✦ “Victory” experience

Wednesday, October 2, 13

Some career advice.

Wednesday, October 2, 13

Be a champion of Employee Experience.

Wednesday, October 2, 13

It makes you invaluable.

Wednesday, October 2, 13

Thanks!

Jen Dary@beplucky

beplucky.com

Wednesday, October 2, 13