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How public sector organisations can be more human

February 2011Steph Gray, Helpful Technology

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• xxx

Egypt, January 2011

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Kenya, 2007

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Westminster, 2010

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Rugby & Zambia, 2011

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South London, 16:13 to Teddington

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Middlesborough, November 2010

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Identity

Voice

Networks

Sharing

Comments

Reuse

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listen

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porous organisational boundaries

radical transparency

lightweight, disposable platforms

decentralised tools and control

innovating for austerity

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• xxx

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• xxx

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opportunities

humaniseaccelerateextendsurpriseeconomise

challengesnichevolatileexperimentalscrutinisedoverblown

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there’s no point

it’s too riskywe’ll be

overwhelmedluxury we can’t afforddon’t know where to

startnot my job

it didn’t work when we tried ityou’ll never get it past

IT

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Awareness

Interest

Opportunity

What are these approaches?

How does this apply to my work?

When could I use this?

Access

Capability

Can I use the tools?

How do I do it well?

RE

CO

GN

ITIO

NIM

PL

EM

EN

TA

TIO

NCommunity Who can I learn

from?

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Be sensible about risks, but don’t be scared of them

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Be clear and open about the constraints, then trust people

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Lightweight tools, pilot projects, honest feedback

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The real value is in the connections and discussion

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Thank You.

Twitter: @lesteph Blog: http://helpfultechnology.com Email: steph@helpfultechnology.com

Pictures used under CC licence from Flickr users: flierfy, gr33ndata, s1monb3rry, whiteafrican, witness.org, paul j hogan, impuls-f, treehouse1977, phildowsin, solidether, gerlos, endemoniada, nickobec, mobology, cpt_fluffy, zoetnet