Post on 11-Aug-2015
The Neopost Difference
Our Approach
National Support
Implementation Products Local Care
Technical Service Operational Costs Market Share
Our Sales Approach
Take the time to assess your entire mailflow
Listen and analyze before making recommendations
Put forward ideas for process improvement that will boost your bottom line
Propose solutions that correctly match your business requirements
Accurately represent our products and services
AT NEOPOST WE…
Implementation
You’re in control – delivery, installation, and training are scheduled on your timeline
Neopost professional installers are knowledgeable, skilled and efficient
Your staff will receive first-rate hands-on training at your site
Your agreement won’t commence without confirmation from you that the implementation is 100% complete
A SMOOTH TRANSITION
Product Performance
Neopost dedicates between 4 and 5% of its revenue and 300 engineers to research and development
At every level, Neopost systems are designed to be: − Simple to use − Economical to operate − Dependable for years
We back all of our solutions with a written customer guarantee
QUALITY GUARANTEED
WHITE GLOVE SERVICE
Over 200 offices across the country
Local account representatives in your community
Our people are easily accessible – by phone, email or in person
Local Customer Care
Decentralized, closer-to-the-customer business philosophy
Local sales and service management are empowered to make decisions and respond quickly to customer concerns
QUICK RESOLUTION
Customer Excellence Center located in Dallas, TX
You are never transferred outside the U.S. for any reason
Automated service line with option to press “0” at any time
Average customer call answered in 2 minutes or less
88% of reported issues are resolved while you’re still on the phone with us
Nationwide Support
In Neopost-owned operations, each technician covers an average of only 389 mailing systems – the best ratio in the industry by far
Average call-back time is under 1 hour
We arrive on-site in less than four hours for 90% of all service requests
9 out of 10 customers are up and running again after our first visit
Technical Service
MAXIMIZING UPTIME
Operational Costs
Economical ink, postage label and sealing solution
Mailing systems use high-yield ink supplies and print IBI Lite indicias that require 30% less ink
Customers with Neopost mailing systems never have to worry about separate print head replacement
Simple and convenient postage billing with no hidden fees or surprise charges
KEEPING YOUR COSTS LOW
Market Share
Our core operating values have propelled us forward in the U.S.
Rapidly evolving from challenger to industry leader in America
- 20% growth in the medium and high volume segment over the last 8 years
- Majority market share of mid-range mailing system category with 56%
CONTINUOUS GROWTH
We’re different in all the right ways
Get to Know Us