The Neopost Difference

Our Approach

National Support

Implementation Products Local Care

Technical Service Operational Costs Market Share

Our Sales Approach

Take the time to assess your entire mailflow

Listen and analyze before making recommendations

Put forward ideas for process improvement that will boost your bottom line

Propose solutions that correctly match your business requirements

Accurately represent our products and services

AT NEOPOST WE…

Implementation

You’re in control – delivery, installation, and training are scheduled on your timeline

Neopost professional installers are knowledgeable, skilled and efficient

Your staff will receive first-rate hands-on training at your site

Your agreement won’t commence without confirmation from you that the implementation is 100% complete

A SMOOTH TRANSITION

Product Performance

Neopost dedicates between 4 and 5% of its revenue and 300 engineers to research and development

At every level, Neopost systems are designed to be: − Simple to use − Economical to operate − Dependable for years

We back all of our solutions with a written customer guarantee

QUALITY GUARANTEED

WHITE GLOVE SERVICE

Over 200 offices across the country

Local account representatives in your community

Our people are easily accessible – by phone, email or in person

Local Customer Care

Decentralized, closer-to-the-customer business philosophy

Local sales and service management are empowered to make decisions and respond quickly to customer concerns

QUICK RESOLUTION

Customer Excellence Center located in Dallas, TX

You are never transferred outside the U.S. for any reason

Automated service line with option to press “0” at any time

Average customer call answered in 2 minutes or less

88% of reported issues are resolved while you’re still on the phone with us

Nationwide Support

In Neopost-owned operations, each technician covers an average of only 389 mailing systems – the best ratio in the industry by far

Average call-back time is under 1 hour

We arrive on-site in less than four hours for 90% of all service requests

9 out of 10 customers are up and running again after our first visit

Technical Service

MAXIMIZING UPTIME

Operational Costs

Economical ink, postage label and sealing solution

Mailing systems use high-yield ink supplies and print IBI Lite indicias that require 30% less ink

Customers with Neopost mailing systems never have to worry about separate print head replacement

Simple and convenient postage billing with no hidden fees or surprise charges

KEEPING YOUR COSTS LOW

Market Share

Our core operating values have propelled us forward in the U.S.

Rapidly evolving from challenger to industry leader in America

- 20% growth in the medium and high volume segment over the last 8 years

- Majority market share of mid-range mailing system category with 56%

CONTINUOUS GROWTH

We’re different in all the right ways

Get to Know Us