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Divisional Overview

Corporate Services• Strategic Services & Environment

• Legislative Services

• Innovation and Technology Services

• Human Resources Services

November 08, 2016

Presented By:

Maya Pungur-Buick

GM, Corporate Services

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• Providing primarily support services to the organization– Support Council in their governance role

– Achievement of environmental goals

– Management of programs that promote employee engagement and safety

– Information technology infrastructure and services

– Corporate communication programs

– Corporate-wide planning efforts

– Innovation and major improvement initiatives

Overview

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• Completion of the inventory of services and service levels (Nov. 28 to Council for final approval)

• 2016 Census, pop: 64,645, 49% online

• Legislative process automation

• 21 policies amended (5 more in 2016); Council direction to bring forward amendments to 7 more in 2017

• Improvements to budget and planning process

Accomplishments 2016

- Governance

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• Opened the air quality monitoring station

• Completed Water and Energy Conservation and Efficiency Audit on 11 facilities – capital project requests in 2017 budget (Solar Panels, Cogeneration, Heat Recovery, Building Smart Meters)

• Natural Areas Inventory Update and Management Plan (to Council Nov. 21)

• 608 Toilet Rebates approved

• Completed internal audit of Environmental Management System/ISO 14001 of PW, Utilities and StAt

Accomplishments 2016

- Environmental Services

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• Asset management database and asset replacement plan

• Fibre optic network to civic facilities and traffic signals

• Major upgrade to financial system and public works asset management system

• All IT staff ITIL trained

• Office 365 and cloud data storage (MS Outlook)

• Smart City initiative– Smart City Master Plan approved

– Smart City Alliance MOU under review; Smart City Alliance Symposium in April

Accomplishments

- Innovation & Technology Services

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• Developed strategic framework to ensure

appropriate employee supports are in place

• Conducted Employee Engagement Survey

Focus Groups

• Commenced compensation review; developed

leadership competencies

• IAFF collective agreement, CUPE negotiations

Accomplishments- Human Resource Services

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Key TrendsStrategic Services & Environment

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Key Trends - IndustryInnovation & Technology Services

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Key Trends - IndustryInnovation & Technology Services

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Key TrendsHuman Resources

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$70,245

$20,537

$104,010 $109,575

$31,351

$114,167

$69,912 $58,193

$0 $0

$103,477

$0

$30,465

$228,335 $224,480 $239,118

$0

$50,000

$100,000

$150,000

$200,000

$250,000

$300,000

2009 2010 2011 2012 2013 2014 2015 2016

WCB Rebate and Premium Refund History

WCB Premium Rebates WCB Premium Surplus Distributions

Key TrendsHuman Resources

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Key Trends Human Resources

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– Organization’s (people and cost) ability and capacity

to absorb changes related to modernization and

strategic transformation initiatives

• More effort toward long-term, strategic view

• Transformation and people value creation (ROI)

• Organizational design and workforce capacity planning

– Pace of IT change and our ability to keep up

– Expectations for public engagement

Major ChallengesCorporate Services

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• Supporting the advancement and implementation of the Community Sustainability Framework and the City of St. Albert Strategic Plan

• Organizational Leadership and Culture

• Building people capacity through talent management

• Building organizational capacity through systems, processes and key initiatives

• Enhancing policy & bylaw reviews and legislative tools

Divisional PrioritiesCorporate Services

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• 2017– Water Conservation Bylaw public awareness

– Sturgeon River Water Quality Index and Tree Canopy Coverage reporting

– Implement recommendations from Energy and Water Conservation Audits of City facilities

– Action Natural Areas Management Plan

– Coordinate public engagement across City***

– Performance measurement and analytics capacity realization

Major InitiativesStrategic Services and Environment

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• 2018– New - Corporate Environmental Sustainability Assessment

and Plan

– Review / Update Local Action Plan for Energy Conservation and Reducing Greenhouse Gas Emissions

– Spatial water consumption mapping

– Review of the City’s customer service model

– Assess existing strategic planning model with new Council

– Validate corporate measures in StaTracker

– Review continuous improvement policy

Major InitiativesStrategic Services and Environment

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• 2019

– Escalating Block Rates consideration

– Water conservation education resources

– Environmental Master Plan update

Major InitiativesStrategic Services and Environment

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• 2017

– Municipal election, Council orientation

– Agenda Management System Phase 2

• 2018

– Census

– Implement records management and file

classification system

Major InitiativesLegislative Services

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• 2017– Update IT Departmental Plan (2018-2021)

• Smart City Master Plan

• Open government policy

• Open data portal***

• Mobile app strategy

– Single-sign on for online services to residents

– Replace recreation activity and facility booking system

– Extend municipal fibre network

– Remote water metering project

– Service level agreements

Major InitiativesInnovation & Technology Services

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Major InitiativesInnovation & Technology Services

• 2018– Regional open data portal strategy/governance

model

– Extend municipal fibre network - 75% of traffic signals connected

– IT security classification system

– GIS central database completed

• 2019

‒ Secure Wi-Fi in all core buildings by 2020

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• 2017

– Leadership development program

– Core competencies rollout

– Total compensation review and strategy cont’d.

– Payroll automation and HR information system

– Inclusive hiring strategy implementation

– Update Training & Development plan

Major Initiatives

Human Resources

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• 2018

– Implementation of compensation strategy

– Workforce planning and organizational design strategy

– Introduction of the mentorship program

• 2019

– Diversity management program

– Recruitment and retention strategy implementation

– Work force skills assessment

– Employee Engagement Survey

Major Initiatives

Human Resources

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Net ChangeCorporate Services

Division

2016

Budget

Approved $

2017 Budget

Proposed $

2016 – 17

Change $

2017 – 18

Change $

2018 – 19

Change $

Revenue 1,101,900 478,200 (623,700) (171,900) (155,700)

Expenses 11,703,400 11,445,500 257,900 158,400 100,700

Net (10,601,500) (10,967,300) (365,800) (13,500) (55,000)

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RevenuesCorporate Services

2016

Budget

Approved $

2017

Budget

Proposed $

2016 – 17

Change $

2017 – 18

Change $

2018 – 19

Change $

Sales & User Fees 88,800 120,600 31,800 (30,000) 0

Transfers To/From

Reserves1,013,100 357,600 (655,500) (141,900) (155,700)

1,101,900 478,200 (623,700) (171,900) (155,700)

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ExpensesCorporate Services

2016 Budget

Approved $

2017 Budget

Proposed $

2016 – 17

Change $

2017 – 18

Change $

2018 – 19

Change $

Salaries, Wages &

Benefits7,502,000 7,688,800 (186,800) (58,700) (34,700)

Contracted &

General Services3,702,500 3,183,300 519,200 180,100 124,600

Materials, Goods,

Supplies & Utilities333,200 355,600 (22,400) 37,400 11,100

Transfers To

Organizations &

Individuals

31,700 31,700 0 0 0

Other Expenditures 11,600 15,000 (3,400) (400) (300)

Transfers To/From

Reserves122,400 171,100 (48,700) 0 0

11,703,400 11,445,500 257,900 158,400 100,700

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Business

Case (Base)

Budget

Requested

$

Coordinator, Access and Privacy 81,300

Contaminated Sites Risk Management - Ongoing

Monitoring 75,000

Emergency Services Technical Support 80,000

Sturgeon River and Natural Areas Coordinator 81,900

Proposed Operating Business Cases

Corporate Services

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Business

Case (Growth)

Budget

Requested

$

Infrastructure Safety Enhancement 87,000

Enhanced Election Management Capacity 30,000

Support for Data Intelligence Program 81,900

Compensation Support 7,600

Proposed Operating Business Cases

Corporate Services

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Business

Case (Growth / Utility)

Budget

Requested

$

Human Resources Administrative Support (Growth) 16,700

Water Conservation Bylaw Campaign and

Incentives (Utility)75,000

Proposed Operating Business Cases

Corporate Services

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Capital Project (Growth)

Capital Budget

Requested

$

Solar Photovoltaics (PV) Program 505,000

Cogeneration 60,600

Heat Recovery 65,700

Smart Building Monitoring Systems 30,300

Proposed Capital ChartersCorporate Services

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Capital Project (Growth)

Capital Budget

Requested

$

Census - Tablet Procurement 35,400

Enhancement to Voter Convenience 79,300

Flag Poles 155,900

Municipal Area Network to Core Facilities 772,600

Recreation & Event Management Software

Implementation183,000

Proposed Capital ChartersCorporate Services