Presented by-Mukhtaar abbas CMS, JAMIA MILLIA

ISLAMIA

HORIZONTAL COMMUNICATION

HORIZONTAL COMMUNICATION

HORIZONTAL COMMUNICATION

HORIZONTAL COMMUNICATION

DOWNWARD COMMUNICATION

UPWARD COMMUNICATIO

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Eg., Managers in HREg., managers in finance

Eg., senior managers

Eg., supervisors

It is a channel of communication which is basically used by lower level management to forward any massage or grievances to their senior authorities.

eg., if a person/employee has to make any complaint about his bad working conditions or unavailability of resources they use upward channel of communication to forward their massage.

It gives information as exactly what is going on in the organization at its gross-root level.

It helps the senior managers to sort out the common problems of their subordinates using the information coming from the lower level of the management.

It creates the sense of ownership among the employees as they start considering the company to their own.

For every trivial problem the supervisors/subordinates approach to their senior managers which makes their task more complex and burdensome.

Employee at lower level become very dependent on their seniors. They stop taking initiatives which makes them less innovative towards solving their problems.

Suggestion/comment/grievance box,Face to face interaction with their immediate

boss,Online tools like emails etc.

It is a channel of communication contrary to upward channel of communication.

It is basically used by senior level of management to convey new policies, rules, codes and etc., to their subordinates.

In brief any policy coming from upward level to downward level uses downward channel of communication.

It defines a set of objective providing a framework for the proper implementation of the policies.

It encourages employees to ask questions and take their concerns to anyone in the company.

It makes a continuous relation between managers and supervisors or workforce.

It tends to reduce the flexibility of the work force.

Sometimes, it creates the unnecessary pressure employees.

Frequent and untimely downward communication breaks the rhythm, flow and smoothness of the work.

Notice board,Presentations, Emails,Meetings, Flyer,Grapevine,Minutes, etc.

It is a channel of communication shared by the people at the same position or corresponding position in another department to share their views and pass the information,

It decentralise the power of the senior management by giving the authority to the people at same ranks they can share information among each other as and when requires.

Which in term saves the time of senior management and reduce their burden .and they can use the saved time in taking up some bigger responsibilities.

It sometimes may leave space for ego clash among the people at the same rank which hampers the efficiency of the departments.

Sometime, it may disclose the inter-departmental secretes.

Telephone, inter-com,Face to face conversation, etc.

Thank you CMS JAMIA MILLIA ISLAMIA