Organizational Communication. Agenda Organizational Communication –Business –Education Stand and...
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Transcript of Organizational Communication. Agenda Organizational Communication –Business –Education Stand and...
Organizational Communication
Agenda
• Organizational Communication– Business– Education
• Stand and Deliver – video/assignment
Organizational communication is…
the exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals.
Why Organizational Theories?
• Organization of Tasks• Organization of Workers• Understanding Structure• Importance of Communication• Providing Explanation for Behavior
Organizational Culture
Foundational Worldview Base:• Values and Norms• Organizational Membership• Distinctive Patterns• Organizational Sense-Making• Stories, Myths, and Legends• Rites and Rituals
The Organizational Framework
• Values– Organizational
Beliefs– Establishing Values
• Focus Groups• Surveys• Consultants
– Vision and Mission Statements
• Communication Ethics– Social Responsibility– Complex Issue– Conflicting Guidelines– Consider Outcomes– Respect and Empathy– Open Communication
Classical Theory
• Scientific Management: Taylorism– Systematic Training and Development
– Worker’s Ability and Job Responsibilities– Harmony and Cooperation– Maximum Output– Worker’s Proficiency
Classical Theory
• Bureaucracy: Max Weber– Authority Structures vs. Control
• Charismatic authority of leader• Traditional authority
– history and norms
• Rational Legal Authority
– Rational Legal Authority: Basis of Bureaucracy• Power at the Top of the Hierarchy• Formalized Rules and Policies• Accepted and Expected Employee Behavior
Classical Theory
• Strengths– Beneficial for Larger Organizations– Defines Structure for Repetitive Tasks– Provides Rules and Regulations
• Weaknesses– Organizations as Machines– Impersonal View of Worker
Humanistic Theory• Human Relations Theory
– Hawthorne Studies– Supervisors’ Encouragement and
Praise– Informal Groups and Camaraderie
• Human Resources Approach
– Worker Motivation– Theory X and Theory Y
Human Resources Approach
• Theory X– Dislikes and avoids
work– Not motivated– Need to be controlled– Job security important
• Theory Y– Enjoys work– Seeks responsibility– Exercise self-control– Work for self-
satisfaction
Human Relations Theory
• Strengths– Considers Workers’ Needs– Recognizes Importance of Communication– Values Supervisor-Worker Relationships
• Weaknesses– Workers’ Productivity
Systems Theory
“It’s a systemic problem”
• Interdependency• Synergy• Environment
– Political– Economic– Social
• Environmental Inputs and Outputs• Open Systems• Closed Systems
Organizational Culture
• Politics/Government– Law Enforcement
• Health Care
• Education
• ?
• Business– Banking– Retail– Computers– Industry– ?
Organizational Culture
• Driven by purpose– Services
• For profit/products– Profit focus
• Not for profit/Services– Service focus
– Purpose attracts certain personalities
– The more diverse the business, the more diverse the personalities
Cultural Change
Change largely occurs under duress
• Paradigm shifts
• Civil unrest
• Employee / Union activity
Help vs. Hurt
• Organizational culture– Helpful
• Produces desired results
– Hurtful• Hampers desired results
– GE– Charles Ford Co. vs. new employees– Systemic problem
Education & Culture
• Enduring culture– VERY large system
• Worldview largely humanistic• Service driven/expectations
– Limited funding• Services and staff
– Unlimited expectations• Community & government
• Results in organizational attitude – Disability vs. Disorder/Uneducated educators
• My experience
Based on a true story, this inspiring American Playhouse production stars Edward James Olmos as a high school teacher who motivated a class full of East L.A. barrio kids to care enough about mathematics to pass an Advanced Placement Calculus Test. Not exactly a variation of To Sir, With Love, the film concerns itself with assumptions and biases held by mainstream authorities about disadvantaged kids, and Olmos's efforts to keep his students coolheaded enough to prove them wrong.
Stand and Deliver
End of presentation