Post on 02-Apr-2018
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Production Printing & Media
The Emergence of Digital Mailbox ServicesMoving Beyond Online Bill Consolidation in the U.S.
>> Who is using a mai l consol idation service today? Who plans to?
>> Which features are most important? Least important?
>> What are consumer concerns around these serv ices?
>> What do bi l lers th ink about these serv ices? Do they p lan to partner?
>> What is the opportunity for marketers and customer communications?
>> Who are the key players in this market? How do they compare?
>> Who are some of the internat ional p layers?
>> What is the current market size for these services and what will the market look like in 2015?
>> What i s the impact on tradi t ional t ransact ional mai l and pr int volume?
>> What are the channel impl ications for the future?
>> How would new entrants impact the market landscape?
A Mult i -Cl ient Study
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As a testament to i ts re levance in a movement toward paper less communicat i ons,
the secure d ig i ta l mai lbox serv ices channel i s rece iv ing attent ion f rom high-
prof i le investors and Fortune 500 companies a l ike. In fact , InfoTrends expects
th is market to grow to 2 b i l l ion documents by 2015. Any company i n the
bus iness of enabl ing customer communicat ionsbi l ler , d i rect marketer, serv ice
prov ider, or vendorshould be c lose ly monitor ing growth in th is channel and
developing a st rategy around i t .
>>Introduction
InfoTrends research shows that about 15%
of consumer bi l ls and statements are sent
exclusively through electronic means in the
United States , and th is share i s expected to reach
36% by 2015. InfoTrends updated paperlessdel ivery forecast is more aggressive than last
years due in part to the entrance of digital
mai lbox servicessecure del ivery services
that prov ide funct ional i ty beyond tradi t ional
bi l l consol idators.
D ig i ta l mai lbox serv ices announced and avai lable
in the U.S. today include doxo, Mani l la, Vol ly, and
Zumbox. These companies are rapidly bui lding
bus iness partnerships and consumer re lat ionships.
Whi le there i s no quest ion that these serv ices
wi l l have an inf luence on paper less del ivery and
payment, the real question for service bureaus,
b i l lers , f inanc ia l inst i tut ions, the Postal Serv ice,
and digital mai lbox service providers, is how
quickly they wi l l impact the market.
t h e e m e r g e n c e o f d i g i t a l m a i l b o x s e r v i c e s :
m o v i n g b e y o n d o n l i n e b i l l c o n s o l i d a t i o n i n t h e
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>>Who Should Subscribe?
>Vendors and Service Providers
You have thrived off of the print and mai l business, but
it is crucial to look toward future opportunit ies within
emerging channels. This study wil l provide insight into
the support your customers require in this channel
and provide strategic support regarding how to move
forward with init iatives in this space.
>Enterprise Organizations
Your website represents one more location that
customers have to v is it i f they go paperless. For
customers who seek an al ternat ive, what other opt ions
are you providing them with? This study wil l specif ical ly
review the secure digital mai lbox services channel and
help you decide which services wi l l be the best f i t
internal ly and most re levant to your customers needs.
>>Objectives
This study provides answers to questions surrounding
the secure digital mai lbox services market from the
perspect ive of :
> Consumers
> Bi l lers
> Pr int and Market ing Serv ice Prov iders
> Vendors
> Corporate Enterpr i ses
Primary objectives include:
> Current state analysis on digital mai lbox services
> Rev iew of the key p layers in the Uni ted States
and insight from abroad
> Market s iz ing and forecast (2010-2015)
> Scenar io p lanning and strategy recommendat ions
>>Market Research
InfoTrends study methodology encompasses primary
and secondary research, coupled with analysis of mark
news and trends in the United States and a broad.
>Consumer Survey
1,528 web-based surveys of res idents of the Uni ted
States who were at least age 18 and the pr imary
person responsible for household mai l management.
>Business Survey
301 web-based surveys of bus inesses in the
United States , inc luding coverage of the f inanc ia l ,
government, heal thcare, insurance, reta i l ,
telecommunications, travel, and uti l i ty markets were
examined. Res pondents had a vested interest in
customer communications with half most famil iar wit
bi l l ing operations, and half most famil iar
with marketing.
>In-depth Interviews
25 in-depth phone interv iews with b i l lers , d i rect
marketers, mai lers, technology vendors and service
providers to complement the quantitative research.
These interv iews have been aggregated to reveal
macro trends related to the secure digital mai lbox
serv ices market.
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>Secondary Research
InfoTrends has thoroughly examined exist ing market
informat ion on key appl icat ions, market segments ,
competitors, and product categories using
a variety of sources, including industry
trade assoc iat ions, government agenc ies ,
publ ished industry reports, trade artic les,
industry databases, company Websites, and other
sources ( including vendor white papers, user groups,
and research reports) . InfoTrends also leverages
research it had previously publ ished as part of i ts
continuous consult ing services and research.
>Forecast Development
By combining the qual itative research with the
quantitative interviews, secondary research, and
ex ist ing internal informat ion in adjacent markets ,
InfoTrends has compiled a complete evaluation of the
digital mai lbox services market, including a current
state and long-term out look.
>>Analysis & Project Deliverables
InfoTrends professional staff has performed an
extens ive analys i s of the research to develop an
understanding of the opportuni t ies and i ssues
surrounding digital mai lbox services in the United
States. Subscribers wi l l receive:
> Executive Summary addressing key issues,
f indings, and overal l recommendations
> Detai led wri t ten report with text , charts , and
graphs address ing the object ives of the study
> PowerPoint s l ides contain ing al l survey charts
> Market s iz ing and five year forecast of
paper less del ivery of t ransact ion documents to
consumers v ia digital mai lboxes
> Cross-tabulations of the survey results for
addi t ional analys i s of key quest ions and market
segmentat ion (e.g. , vert ica l market ins ight)
> Webinar presentation (optional)
> On-s i te presentat ion (opt ional )
>>Terms and Conditions
Liability for Advice
Although reasonable efforts have been made by
InfoTrends to ensure the completeness and accuracy
of the informat ion contained in wr i t ten and oral
reports in connection with this study, no l iabi l i ty
can be accepted by InfoTrends for the results of any
act ions taken by the c l ient in connect ion with such
information, opinions, or advice.
Copyrights
InfoTrends retains al l copyrights. The reproduction
of any materials is prohibited without
written consent from InfoTrends.
Confidentiality
InfoTrends wil l use its best efforts to ensure that any
conf ident ia l information obtained about the c l ient
and i ts bus iness i s not, unless agreed otherwise in
advance, disc losed to any third party without the
prior written permission of the c l ient. InfoTrends
retains the r ight to re-use any non-propr ietary
informat ion as part of i ts ongoing analys i s of
the dig i ta l mai lbox serv ices and pr int ing and
publ i sh ing industr ies .
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>>Authorization Form
A n y c o m p a n y i n t h e b u s i n e s s o f e n a b l i n g c u s t o m e r c o m m u n i c a t i o n s
b i l l e r , d i r e c t m a r k e t e r, s e r v i c e p r o v i d e r, o r v e n d o r s h o u l d b e c l o s e l y
m o n i t o r i n g g r o w t h i n t h e s e c u r e d i g i t a l m a i l b o x s e r v i c e s c h a n n e l a n d
d e v e l o p i n g a s t r a t e g y a r o u n d i t .
>>Subscribe Today!
For more information on the study or how to order, please send an e-mai l to sales@infotrends.com
Please enter my order as fol lows (fax completed form to +1 781 616 2121)
Subscr ipt ion $12,995Includes :
- Wri t ten Report
- PowerPoint Presentat ion
- Data Tabulations
Subscribers may also include the fol lowing options with their report package:
Internal Webinar $1,000
Live Presentation $2,000 plus travel expense
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