Digital Mailbox

7/27/2019 Digital Mailbox

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Production Printing & Media

The Emergence of Digital Mailbox ServicesMoving Beyond Online Bill Consolidation in the U.S.

>> Who is using a mai l consol idation service today? Who plans to?

>> Which features are most important? Least important?

>> What are consumer concerns around these serv ices?

>> What do bi l lers th ink about these serv ices? Do they p lan to partner?

>> What is the opportunity for marketers and customer communications?

>> Who are the key players in this market? How do they compare?

>> Who are some of the internat ional p layers?

>> What is the current market size for these services and what will the market look like in 2015?

>> What i s the impact on tradi t ional t ransact ional mai l and pr int volume?

>> What are the channel impl ications for the future?

>> How would new entrants impact the market landscape?

A Mult i -Cl ient Study


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As a testament to i ts re levance in a movement toward paper less communicat i ons,

the secure d ig i ta l mai lbox serv ices channel i s rece iv ing attent ion f rom high-

prof i le investors and Fortune 500 companies a l ike. In fact , InfoTrends expects

th is market to grow to 2 b i l l ion documents by 2015. Any company i n the

bus iness of enabl ing customer communicat ionsbi l ler , d i rect marketer, serv ice

prov ider, or vendorshould be c lose ly monitor ing growth in th is channel and

developing a st rategy around i t .

>>Introduction

InfoTrends research shows that about 15%

of consumer bi l ls and statements are sent

exclusively through electronic means in the

United States , and th is share i s expected to reach

36% by 2015. InfoTrends updated paperlessdel ivery forecast is more aggressive than last

years due in part to the entrance of digital

mai lbox servicessecure del ivery services

that prov ide funct ional i ty beyond tradi t ional

bi l l consol idators.

D ig i ta l mai lbox serv ices announced and avai lable

in the U.S. today include doxo, Mani l la, Vol ly, and

Zumbox. These companies are rapidly bui lding

bus iness partnerships and consumer re lat ionships.

Whi le there i s no quest ion that these serv ices

wi l l have an inf luence on paper less del ivery and

payment, the real question for service bureaus,

b i l lers , f inanc ia l inst i tut ions, the Postal Serv ice,

and digital mai lbox service providers, is how

quickly they wi l l impact the market.

t h e e m e r g e n c e o f d i g i t a l m a i l b o x s e r v i c e s :

m o v i n g b e y o n d o n l i n e b i l l c o n s o l i d a t i o n i n t h e


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>>Who Should Subscribe?

>Vendors and Service Providers

You have thrived off of the print and mai l business, but

it is crucial to look toward future opportunit ies within

emerging channels. This study wil l provide insight into

the support your customers require in this channel

and provide strategic support regarding how to move

forward with init iatives in this space.

>Enterprise Organizations

Your website represents one more location that

customers have to v is it i f they go paperless. For

customers who seek an al ternat ive, what other opt ions

are you providing them with? This study wil l specif ical ly

review the secure digital mai lbox services channel and

help you decide which services wi l l be the best f i t

internal ly and most re levant to your customers needs.

>>Objectives

This study provides answers to questions surrounding

the secure digital mai lbox services market from the

perspect ive of :

> Consumers

> Bi l lers

> Pr int and Market ing Serv ice Prov iders

> Vendors

> Corporate Enterpr i ses

Primary objectives include:

> Current state analysis on digital mai lbox services

> Rev iew of the key p layers in the Uni ted States

and insight from abroad

> Market s iz ing and forecast (2010-2015)

> Scenar io p lanning and strategy recommendat ions

>>Market Research

InfoTrends study methodology encompasses primary

and secondary research, coupled with analysis of mark

news and trends in the United States and a broad.

>Consumer Survey

1,528 web-based surveys of res idents of the Uni ted

States who were at least age 18 and the pr imary

person responsible for household mai l management.

>Business Survey

301 web-based surveys of bus inesses in the

United States , inc luding coverage of the f inanc ia l ,

government, heal thcare, insurance, reta i l ,

telecommunications, travel, and uti l i ty markets were

examined. Res pondents had a vested interest in

customer communications with half most famil iar wit

bi l l ing operations, and half most famil iar

with marketing.

>In-depth Interviews

25 in-depth phone interv iews with b i l lers , d i rect

marketers, mai lers, technology vendors and service

providers to complement the quantitative research.

These interv iews have been aggregated to reveal

macro trends related to the secure digital mai lbox

serv ices market.


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>Secondary Research

InfoTrends has thoroughly examined exist ing market

informat ion on key appl icat ions, market segments ,

competitors, and product categories using

a variety of sources, including industry

trade assoc iat ions, government agenc ies ,

publ ished industry reports, trade artic les,

industry databases, company Websites, and other

sources ( including vendor white papers, user groups,

and research reports) . InfoTrends also leverages

research it had previously publ ished as part of i ts

continuous consult ing services and research.

>Forecast Development

By combining the qual itative research with the

quantitative interviews, secondary research, and

ex ist ing internal informat ion in adjacent markets ,

InfoTrends has compiled a complete evaluation of the

digital mai lbox services market, including a current

state and long-term out look.

>>Analysis & Project Deliverables

InfoTrends professional staff has performed an

extens ive analys i s of the research to develop an

understanding of the opportuni t ies and i ssues

surrounding digital mai lbox services in the United

States. Subscribers wi l l receive:

> Executive Summary addressing key issues,

f indings, and overal l recommendations

> Detai led wri t ten report with text , charts , and

graphs address ing the object ives of the study

> PowerPoint s l ides contain ing al l survey charts

> Market s iz ing and five year forecast of

paper less del ivery of t ransact ion documents to

consumers v ia digital mai lboxes

> Cross-tabulations of the survey results for

addi t ional analys i s of key quest ions and market

segmentat ion (e.g. , vert ica l market ins ight)

> Webinar presentation (optional)

> On-s i te presentat ion (opt ional )

>>Terms and Conditions

Liability for Advice

Although reasonable efforts have been made by

InfoTrends to ensure the completeness and accuracy

of the informat ion contained in wr i t ten and oral

reports in connection with this study, no l iabi l i ty

can be accepted by InfoTrends for the results of any

act ions taken by the c l ient in connect ion with such

information, opinions, or advice.

Copyrights

InfoTrends retains al l copyrights. The reproduction

of any materials is prohibited without

written consent from InfoTrends.

Confidentiality

InfoTrends wil l use its best efforts to ensure that any

conf ident ia l information obtained about the c l ient

and i ts bus iness i s not, unless agreed otherwise in

advance, disc losed to any third party without the

prior written permission of the c l ient. InfoTrends

retains the r ight to re-use any non-propr ietary

informat ion as part of i ts ongoing analys i s of

the dig i ta l mai lbox serv ices and pr int ing and

publ i sh ing industr ies .


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>>Authorization Form

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d e v e l o p i n g a s t r a t e g y a r o u n d i t .

>>Subscribe Today!

For more information on the study or how to order, please send an e-mai l to [email protected]

Please enter my order as fol lows (fax completed form to +1 781 616 2121)

Subscr ipt ion $12,995Includes :

- Wri t ten Report

- PowerPoint Presentat ion

- Data Tabulations

Subscribers may also include the fol lowing options with their report package:

Internal Webinar $1,000

Live Presentation $2,000 plus travel expense

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understand market t rends, ident ify opportunit ies, and develop strategies

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Digital Mailbox

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