Practitioners Forum 2018

John Sandford and Shelagh Everett

Developing KPIs to support

you Co-op’s growth and

business performance

Introducing Key Performance Indicators –

A Framework and Guidance for Co-operatives

“If you don’t know where

you’re going, any road will

take you there”

John Sandford, Chair, Co-operative Performance Committee

Finance and Governance Forums

• Co-operatives

UK’s Elements

of Governance

Wheel

• Effective KPIs

support

effective

governance and

business

performance

Tools to support co-operatives

• Co-operatives

Performance

Committee’s role

in developing

‘tools’ for co-

operatives

• Narrative

Reporting:

Framework and

Guidance for

Co-operatives

launched

November 2017

Tools to support co-operatives

• KPIs: Framework and Guidance for

Co-operatives - November 2018

• Simple and flexible framework

• Bring together Co-operative

Principles and business disciplines

• Question based to apply to all forms

or size of co-operative

• A living document – including inputs

from today !

Introducing the framework

Shelagh Everett,

Co-operatives UK

• Framework brings business practice

and Co-operative Principles together

• The 7 Co-operative Principles –

common to all co-operatives are

used to structure the framework

KPIs for Co-operative Business

Model used to develop the framework

Starting point

Open set of questions

Framework built on the 7 Principles

• Discussion/debate

is central to the

approach

• Asking the

questions opens

up the thinking

• “what gets measures gets done” - metrics drive behaviours

The right KPIs for your co-operative

The right KPIs for your co-operative

Applying the KPI framework

Principle 1 framework

Principle 1 in practice

P1 – Open and Voluntary

Membership KPI

Four ways to embed KPIs

Testing the framework

– your views and ideas

• Each table focuses on one Co-op Principle

• Test the framework questions and capture

feedback

• Capture / share examples of current good

practice and KPI’s currently in use that fit with

the Principle

• Capture any ideas for other KPI’s

• Discuss and capture more general feedback on

the framework and guidance

• Nominate someone to share you 1 minute

summary and top best practice example KPI’s

• Nominate someone to share you 1 minute

summary and top best practice example KPI’s

Table discussions group feedback

Open Forum / Q and A