Post on 28-Jan-2015
description
David Lee Kingdavidleeking.com
Topeka & Shawnee County Public Library
Designing theDigital Experience
flickr.com/photos/tashland/259178493/
what is experience?
flickr.com/photos/trucolorsfly/3921501144/
American Girl
flickr.com/photos/dragnfly78/220689303/
Three paths to experience
flickr.com/photos/didmyself/2354238160/
flickr.com/photos/gdominici/93021919/
Structural Path
flickr.com/photos/heyjohngreen/2570368211/
flickr.com/photos/heyjohngreen/2570368211/
Lots of planning!
Focus GroupsLots of planning!
Focus GroupsLots of planning!
ease of use
flickr.com/photos/lulutoo/2951107695/
flickr.com/photos/deansfurniture5/2462980045/
headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
Community Path
flickr.com/photos/rwhitlock/1422242668/
digital community experience...
Real Conversation
Invitation
Participation
Sense of Familiarity
Telling our Stories
tscpl.org
video
blogs facebook
comments
conversation
IM reference
flickr
myspace
youtube
connections
participation
Customer flickr.com/photos/thomashawk/5741775/
Path
http://flickr.com/photos/jamesyu/366732085/
flickr.com/photos/eole/3039602094/
sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
Digital Version?
Commonalities?
Commonalities?
CustomerJourney
Mapping
flickr.com/photos/thetoad01/2317084812/
flickr.com/photos/jrnoded/3340607045/
flickr.com/photos/beyondbeauty/4241128107/
flickr.com/photos/mmewuji/4386845410/
flickr.com/photos/wlscience/4200630845/
http://www.flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/fornal/437703236/
flickr.com/photos/picturesofthings/2437232419/
what’s next?
flickr.com/photos/b-tal/116220689/
#1list
en
flickr.com/photos/94379417@N00/4808475862/
what are they saying about you?
improveyourtouch points
flickr.com/photos/dbylibrary/2604965614/
x
Check This Out Now!
ask
focus groups
flickr.com/photos/francois/404908918/
stats
be snoopy (just a bit)
http://www.flickr.com/photos/librarycommission/5041836636/
#2jum
pstart
Plan yourlibrary eXperience
flickr.com/photos/ocarchives/3952964087/
improve the ordinary
flickr.com/photos/atwj/3425610157/
improve the ordinary
flickr.com/photos/atwj/3425610157/
improve the ordinary
flickr.com/photos/pperdue/3573858061/
flickr.com/photos/pperdue/3573858061/
flickr.com/photos/pperdue/3573858061/
your process
is showing
flickr.com/photos/poblibrary/2674563551/
customers first
flickr.com/photos/piet_musterd/1858568495/
#3pesquisaconsumo.blogspot.com/2010_04_01_archive.html
it’s a destination
it’s a destination
interactionis key
flickr.com/photos/pitel/507791613/
your stuff
your staff
listen
it’s a destination
jumpst
art
flickr.com/photos/vlastula/1324331546/
flickr.com/photos/29106784@N02/2719649603/
Q & ATime