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Design Thinking for Nonprofits

#13NTCdt

Dana Mitroff SilversBetty Ray

Who We Are

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@dmitroff@EdutopiaBetty

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Hands-on experience with the full design cycle

Tools to apply to your work

Have fun!

Goals for today

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your challenge:

Design a product or service to improve the

morning experience

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Right now, on your own, design a product or service to improve the morning experience. Use the worksheet.

You’ve got 3 minutes.

OK, go!

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That was a problem-solving approach…

Photo by x.JasonRogersx’shttp://www.flickr.com/photos/restlessglobetrotter/498649407/

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Now a design thinking approach

Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586567060/

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Design thinking process

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Design thinking in organizations

Photo by LindsayKinkadehttp://www.flickr.com/photos/lindsaykinkade/7100872965//

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Warm up!

Photo by Nancy Whitehttp://www.flickr.com/photos/choconancy/8017360279//

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Find a partner

Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586547294/

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Redesign the morning experience—

for your partner

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Photo by Anirudh Rao http://www.flickr.com/photos/rao_anirudh/8230269857/

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Photo by glenmcbethlawhttp://www.flickr.com/photos/glenpooh/3147042293/

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Ask your partner about his/her morning experience:

“Tell me about this morning…”

“Tell me about your most memorable morning…

Start by gaining empathy

Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586541558/

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Interview tips

Avoid “usually” and “always”–go for specifics!

Avoid binary or leading questions.

Ask short questions.

Always ask why.

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Interview

2 sessions x 3 minutes each

Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586544914/

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“Tell me more about that...”

“Tell me the story of the time…”

“Why?”

Dig deeper

Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7143429069/2 sessions x 3 minutes each

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Define problem statement

3 minutes on your own

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Sketch 5 ways to meet user’s needs

4 minutes on your own

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Share your solutions & capture feedback

2 sessions x 3 minutes each

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Build your solution

8 minutes on your own

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Test your solution & get feedback

2 sessions x 4 minutes each

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Share prototypes

Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586550552/10 minutes

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Wrapping up

Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/6757751253/

#13NTCdt

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Resources & Contact info

http://bit.ly/dt-resources

dana@dmitroff.comwww.dmitroff.com@dmitroff

betty.ray@edutopia.orgwww.edutopia.org@EdutopiaBetty

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Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad! 

or Online using #13NTCdtat www.nten.org/ntc/eval