Multiple dates available!

To Register: Go to Training Seminars and

Workshops via Pipeline, Today!

Difficult Personality Types

���� Bullies

���� Gripes

���� Silent Types

���� Yes People

���� Just Say No Types

���� Know It Alls

���� Stallers

���� Gossipers

Communication

���� How do you handle conflict? (Exercise)

���� Communicating with difficult personalities

Strategies

���� Specific strategies for each type

���� Scenarios- Practice working with difficult

personalities

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For Employee Assistance Program Services Call 1-800-448-TEAM www.team-eap.com