Dealing with Difficult Peoplehr.wayne.edu/avp/eap/diff_people.pdf · Communicating with difficult...
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Multiple dates available! To Register: Go to Training Seminars and Workshops via Pipeline, Today! Difficult Personality Types Bullies Gripes Silent Types Yes People Just Say No Types Know It Alls Stallers Gossipers Communication How do you handle conflict? (Exercise) Communicating with difficult personalities Strategies Specific strategies for each type Scenarios- Practice working with difficult personalities D D e e a a l l i i n n g g w w i i t t h h D D i i f f f f i i c c u u l l t t P P e e o o p p l l e e A training seminar For Employee Assistance Program Services Call 1-800-448-TEAM www.team-eap.com
Transcript of Dealing with Difficult Peoplehr.wayne.edu/avp/eap/diff_people.pdf · Communicating with difficult...
Multiple dates available!
To Register: Go to Training Seminars and
Workshops via Pipeline, Today!
Difficult Personality Types
���� Bullies
���� Gripes
���� Silent Types
���� Yes People
���� Just Say No Types
���� Know It Alls
���� Stallers
���� Gossipers
Communication
���� How do you handle conflict? (Exercise)
���� Communicating with difficult personalities
Strategies
���� Specific strategies for each type
���� Scenarios- Practice working with difficult
personalities
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For Employee Assistance Program Services Call 1-800-448-TEAM www.team-eap.com
