MISSION: To prevent employment discrimination by promoting civility and fairness in the workplace.

• SecVA Priorities • Cost Control of EEO Complaints• Public Perceptions• Rise in reprisal complaints• Rise in complaints involving reasonable

accommodation DRIV

ERS

• Do No Harm• Evidence Based Decisions• ICARE

-Integrity-Commitment-Advocacy-Respect-Excellence GU

IDIN

G PR

INCI

PLES

KNOWLEDGE

MANAGEMENT

EQUALEMPLOYME

NTOPPORTUNI

TY

ALTERNATIVEDISPUTE

RESOLUTION

EXTERNALCOMPLAIN

TSPROGRAM

ANTI-HARASSMENT

OFFICE

Compliance / Increased Auditability

Cost Avoidance

Managed Programs

Cultural Change

Employee Engagement

RESULTS/OUTCOMES

Stewardship

Leading ChangeActivities

Leading Change FY 17 • Realize and implement a lean EEO process• VA compliance with EEO law • Implement ORM strategic plans-Innovation, HR, Learning

and Communications• Modernize Complaints Automated Tracking System

Platform• Develop a best in class Anti-Harassment Office• Recruit a high-quality diverse workforce• Develop a best in class Centralized ADR program• RAMMP – unnecessary work eliminated• ORM (LDL) initiatives evaluated• Timely Investigations

FY 16 Implemented Anti-harassment program Used ORM business intelligence to monitor KPIs and

balance scorecards Identified and prevented discrimination Implemented knowledge management strategy for

required training Implemented an HR strategy Filled 21 critical vacancies Used data science to identify trends in high-value

settlements Established ORM performance-based management

framework in concert with ICARE Achieved and maintained timely and quality EEO

complaint processing Used data science to create predictive analytics Revamped ORM customer satisfaction survey Created ORM Think Box Established centralized intake system Streamlined ORM travel process Established successful union partnerships

ACTIVITIES

Retur

n on I

nves

tmen

t

CENTRAL WHISTLE BLOWER

OFFICE

Department of Veterans AffairsAttract, retain, and promote honest and dedicated public servants

Avoiding Costs

•Cost avoidance analytic• Informal and formal stages cost

Situational Awareness

•Site analysis inspection•Settlement activity•Case activity processing•Performance measures (SHEP and PATS)

Media Analysis

•Sentiment analysis •Natural Language Processing •Entity extraction

Pattern Recognition

•Machine learning•Clusters and groups of cases

Predicting Outcomes

•Regression and classification•Calculated risks and probabilities•Case forecasting

01.17 version

Leading Change