Customer Support Handbook 2014–2015 - AMES handbook.pdf · · 2016-11-17Customer Support...

Customer SupportHandbook 2014–2015

Welcome to the continually growingfamily of Boeing Business Jets operators.

The BBJ Customer Support Handbook is intended to provide you with key contact information to help support the operation of your BBJ, BBJ 747-8, BBJ 777, and BBJ 787 aircraft. The BBJ support team’s day-to-day mission is to respond quickly to your needs, to make it easier for you to do business with Boeing, and to exceed your expectations in business aviation support. The 2014/2015 Handbook includes expanded coverage of 24-hour CustomerSupport contact information and additional listings of various key Boeing and BBJ contacts. If you have any comments or suggestions about our product support or the information contained in this handbook, please feel free to contact me. Sincerely,

William J. KoperekDirector, Phone: 1-206-662-4710Fleet Support Fax: 1-206-662-4330 Mobile: 1-206-930-0466 E-mail: william.j.koperek@boeing.com

24-HourCustomer Support

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BBJ Characteristics

Weights Max Takeoff 171,000 lb 77,565 kg Max Landing 134,000 lb 60,781 kg Max Zero Fuel 126,000 lb 57,153 kg Operating Empty 97,740 lb 44,334 kg Interior Allowance 15,000 lb 6,804 kg

Cabin Length 79 ft 4 in 24.18 m Width 11 ft 7 in 3.53 m Height 7 ft 1 in 2.16 m Cabin Area 816 ft2 75.81 m2

Cargo Volume 159 ft3 4.5 m3

Fuel Capacity 10,707 gal 40,530 L

Range 8 Passengers 6,155 nmi 11,399 km

Costs Operating Costs, USD/hour $3,300

• CFM56-7B27E engines. • Range with NBAA reserves. • Costs based on international operations.

24-Hour Customer Support

ALOFT AeroArchitects - Technical Services/AOG RequestsGeorgetown, Phone (International): 1-443-691-2966 Delaware (US): 1-877-225-8265 formerly PATS Aircraft Systems

Aviation Patners Boeing (APB) - WIngletsSeattle Phone: 1-800-946-4538 (Support) 1-206-229-4919 (Technical) 1-206-662-5525 (Spares - Boeing) E-mail: leng@aviationpartners.com

Boeing Operations Center (Technical Issues) - All ModelsSeal Beach, CA Phone: 1-206-544-7500 BCS Fax: 1-206-766-5682 E-mail: OperationsCenter@Boeing.com

Boeing Spares (Parts - AOG, Critical Order Entry and Order Status)Seattle Phone: 1-206-662-5525 (Select 2) Phone (Spares First Responder): 1-206-662-6650 E-mail: fr@boeing.com

Boeing Component Exchange Amsterdam Phone: +31-651-472-655 Fax: +1-425-717-1890 E-mail: sepamsterdam@boeing.com

CFM International Inc. / GE Aviation / GE Systems (for CFMI engine support in Americas, China, Far-East, Oceania and GE engine support worldwide)Cincinnati, Ohio Phone: 1-513-552-5387 (International) Phone: 1-877-456-5387 (US Toll Free) E-mail: bizjetops@ge.com

Shanghai, China Phone: +86 400 820 6208 Fax: +86 21 6289 0868 E-mail: geae.shanghai@ge.com

CFM International S.A (Snecma) (for CFMI engine support in Europe, African and Middle East) Phone: +33 (0) 1 6414 8888 AOG Fax: +33 (0) 1 6414 8400 E-mail: vip.csc@snecma.fr

Goodrich/Hamilton Sundstrand - Customer Response Center (CRC)Windsor Locks, Phone (Global): +1-877-808-7575Connecticut (Outside US) +1-860-654-2500 Fax: +1-860-660-0372

Honeywell Aerospace - Customer & Technical Support Customer Support Phone: 1-800-601-3099 Technical Support Phone: 1-855-808-6500/1-602-365-6500 E-mail: AeroTechSupport@Honeywell.com

Jeppesen - Technical Support - Also see pg 8 for other Jeppesen contacts.Denver, Phone (Toll-Free): 1-800-375-4973Colorado Phone (Direct): 1-303-328-4585 Email: See Jeppesen Web site for link(s)

Kiddie Graviner - Product Support/AOG ServiceEngland Phone: +44 (0) 1753 683245 Fax: +44 (0) 1753 685126

MedAireTempe, Phone (Americas): 1-480-333-3700Arizona (Asia): +65 6330 9534 (Europe): +44 1252 517 951

Monogram SystemsCarson, California Phone: +1-310-884-7000

Parker Aerospace - Customer Support Operations (CSO)Irvine, California Phone: 1-949-809-8300

PATS Aircraft Systems - See ALOFT AeroArchitects

Rockwell Collins - Air Transport Systems - Customer SupportCedar Rapids, Iowa Phone: 1-319-295-5000 E-mail: customersupport@rockwellcollins.com

Snecma - See CFM/Snecma International listing on page 6

Teledyne Controls - Technical Support/AOG SupportLos Angles Phone (US): 1-310-382-5816 (UK): +44 (0) 7699 391 535

UTC Aerospace Systems - Customer Response Center (CRC)Same as Phone (Global): +1-877-808-7575Goodrich/ Phone (Outside US) +1-860-654-2500Hamilton Sunstrand Fax: +1-860-660-0372contact information

Zodiac AerospaceFrance Phone: +33 970 830 830 E-mail: zs.tac@zodiacaerospace.com

Jeppesen World Fuel ServicesVolume-based Phone: 1-877-JEPP-VIP (537-7847)fuel discounts for Direct: 1-866-JET-FUEL (538-3835)BBJ operators Fax: 1-408-961-5362 Outside US: 1-408-961-2284 1-305-428-8010 (24-Hour) +44 1293 842435 (UK) Outside US Fax: +44 1293 842440 (UK)

E-mail: fuel@jeppesen.com

Jeppesen DataPlan, Inc.International trip planning Phone: 1-877-JEPP-VIP (537-7847)services Direct: 1-877-JEPP-ITP (537-7487) Fax: 1-408-961-5362 Outside US: 1-408-963-2000 (US) +971 4 213 4862 (UAE)

E-mail: ifs@jeppesen.com ifs_eur@jeppesen.com (UK) ifs_dxb@jeppesen.com (UAE)

Jeppesen 55 Inverness Drive East Phone: 1-800-553-7750 or Englewood, CO 80112 1-303-328-4244 USA Fax: 1-303-328-4124

E-mail: ba-customerservice@ jeppesen.com

Web: www.jeppesen.com

Products: BBJ NavData, EFB data, Airway Manual, Jeppview, fuel, international trip planning, flight planning, OPT data

Jeppesen VIP Plus Services Fuel discounts and flight planning service providers

24-Hour Customer SupportBBJ Regional Representatives

North America-West Central/South America Scott C. Lenicka

Ventura, CA Mobile: +1-805-886-9833 E-mail: scott.c.lenicka@boeing.com

North America-East and South America Stuart Cole Dallas, TX

Mobile: +1-404-797-4118 E-mail: stuart.d.cole@boeing.com

Europe/CIS David J. Peterson Basel, Switzerland

Mobile: +41 79 759 7428 E-mail: david.j.peterson2@boeing.com

Africa/Middle East Richard G. Webb Abu Dhabi, United Arab Emirates

Mobile: +971 (50) 554 4945 E-mail: richard.g.webb@boeing.com

China Steven JiangMainland, Hong Kong and Beijing, China Taiwan Mobile: +86 13701204812

E-mail: steven.jiang@boeing.com

Austral-Asia Contacts on Next Page

24-Hour Customer SupportBoeing Field Service OfficesSupporting BBJ Customers

Austral-Asia Jakarta, Indonesia Karl HenryBoeing Field Service Phone: +62 815 14873078Office E-mail: bfsjkt1@boeing.com

Seoul, Korea Benjamin WrightBoeing Field Service Phone: +82 10 4660 0439Offices E-mail: bfssel-aar@boeing.com

Phill Barton Phone: +82 (02) 2663 6540 Mobile: +82 (0) 10 3700 7478 E-mail: bfssel-kal@boeing.com

Singapore & Brunei George ShieldsBoeing Field Service Phone: +673 233 2094Office Mobile: +673 721 9582 E-mail: bfsbwn@boeing.com

Sydney, Australia Dave KellamBoeing Field Service Phone: +61 466 523 792Office E-mail: bfssyd1@boeing.com

12.5m(41 ft 2 in)

BBJ Family Heights, lengths, wingspan

■ BBJ/BBJC■ BBJ 2■ BBJ 3

33.61m(110 ft 4 in)

39.51m(129 ft 6 in)

42.11m(138 ft 2 in)

35.91 m(117 ft 10 in)

KeyContacts

Bridal Veil Falls, New Zealand

ntacts

BBJ 2 CharacteristicsWeights Max Takeoff 174,200 lb 79,016 kg Max Landing 146,300 lb 66,361 kg Max Zero Fuel 138,300 lb 62,732 kg Operating Empty 103,800 lb 47,083 kg Interior Allowance 18,000 lb 8,165 kg

Cabin Length 98 ft 6 in 30.02 m Width 11 ft 7 in 3.53 m Height 7 ft 1 in 2.16 m Cabin Area 1,025 ft2 95.23 m2

BCS Completion Center Requests (CCR) Focals Leemin Liew – BBJ/737NG Phone: 1-425-266-3838 E-mail: Leemin.Liew@boeing.com

Anna de Senouillet – BBJ 777 Phone: 1-425-266-2562 E-mail: annamarie.t.desenouillet@boeing.com

Wendy Jenkins – BBJ 747-8 Phone: 1-425-249-1011 E-mail: wendy.e.jenkins@boeing.com

Tina L Ross – BBJ 787 Phone: 1-425-223-9601 E-mail: Tina.l.ross@boeing.com

BBJ Contracts James P. Drinkwater Regional Director, Contracts Phone: 1-206-544-4522 Mobile: 1-425-263-0178 E-mail: james.p.drinkwater@boeing.com

R. Leo Lyons Regional Director, Contracts Phone: 1-206-766-2216 Mobile: 1-206-683-2963 E-mail: richard.l.lyons@boeing.com

Jody Stephens Regional Director, Contracts Mobile: 1-425-919-7477 E-mail: jody.k.stephens@boeing.com

Key ContactsBBJ and Boeing

BBJ Engineering James Prostka Chief Engineer Phone: 1-425-445-7815 E-mail: james.m.prostka@boeing.com

BBJ Engineering - Continued Amy Wisch Engineering Technical Lead Phone: 1-206-407-4959 E-mail: amy.l.wisch@boeing.com

Preat Kansal 777 Engineering Phone: 1-425-717-9457 E-mail: preat.a.kansal@boeing.com

Brian Ross 737 MAX & 737NG Engineering Phone: 1-425-237-2735 E-mail: brian.r.ross@boeing.com

787 Engineering Tina L Ross Phone: 1-425-223-9601 E-mail: tina.l.ross@boeing.com

Certification Michael T. Macri BBJ Certification Engineer Phone: 1-425-237-8311 Fax: 1-425-965-8586 Mobile: 1-425-306-5085 E-mail: michael.t.macri@boeing.com

BBJ Flight Operations Rene Gonzalez - Chief Pilot Mobile: 1-206-393-8821 E-mail: rene.n.gonzalez@boeing.com

Willilliam (Bill) R. Mnich Chief Technical Pilot Phone: 1-206-544-9697 Mobile: 1-206-407-9762 E-mail: william.r.mnich@boeing.com

Tony Nogales Deputy Chief Pilot-Customer Training Mobile: +1.206.226.7893 E-mail: anthony.l.nogales@boeing.com

BBJ Greater China Pilots Patrick Garrigan Phone: +86 10 5925 5588 X 5540 Mobile: +86 138102 46229 E-mail: Patrick.Garrigan@Boeing.com Completions and Jeff Barstow Modifications Activities Director, Operations Phone: 1-206-662-4740 Mobile: 1-206-304-6784 E-mail: jeffrey.s.barstow@boeing.com

John Sveinsson BBJ Completions Manager - 777 Phone: 1-206-662-4720 Mobile: 1-206-226-1113 E-mail: john.b.sveinsson@boeing.com

Mark F. Garvin BBJ Completions Manager - 737NG Phone: 1-206-662-4780 Mobile: 1-425-445-2493 E-mail: mark.f.garvin@boeing.com

Dan Webb BBJ Completions Manager - 787 Phone: 1-206-375-3530 Mobile: 1-206-375-3530 E-mail: daniel.webb@boeing.com

James T. Rial BBJ Completions Manager - 747 Phone: 1-425-314-6408 E-mail: james.t.rial@boeing.com

Trent Degnan Business Operations Phone: 1-425-237-0904 Mobile: 1-425-281-7408 E-mail: trent.t.degnan@boeing.com

Customer Engineering John M. Malarkey - BBJ (737NG) Phone: 1-425-260-4943 Fax: 1-425-965-3965 E-mail: john.m.malarkey@boeing.com

Mehrdad Khademi - BBJ 747-8/777 Phone: 1-206-437-6073 E-mail: mehrdad.khademi@boeing.com

Marcus Langenegger - 787 BBJ Phone: 1-425-294-3137 Mobile: 1-425-387-4630 E-mail: marcus.s.langenegger@boeing.com

Patrick Fahey - Modifications - CAS Phone: 1-425-717-8101 Mobile: 1-425-750-6676 Fax: 1-425-717-3416 E-mail: patrick.c.fahey@boeing.com

Contractural & Data Services (CDS) Support for ordering Phone: 1-206-544-5000and distribution of technical and Online Submit through myboeingfleet.com engineering materials Requests using the Service Requests (SR) (service bulletins, for Support: Application. To ensure propery IPC, AMM, etc.) routing to CDS, select: Product Type – Choose “DataOrdering Formerly Data & Services and Distribution “Product – Choose Management (DSM) “Data and Services Catalog”

Electronic Flight Bag Suzanne BagdonDeployment Manager Mobile: 1-206-377-9594 E-mail: suzanne.e.bagdon@boeing.com

Fleet Support William J. Koperek Director, Fleet Support Phone: 1-206-662-4710 Mobile: 1-206-930-0466 E-mail: william.j.koperek@boeing.com

Eric A. Lilley Fleet Support Specialist Phone: 1-425-717-2631 Mobile: 1-206-856-5531 E-mail: eric.a.lilley@boeing.com

Jacqye Jones Spares Account Manager Phone: 1-206-544-7005 E-mail: jacqye.d.jones@boeing.com

Flight Operations Engineering (FLOE) Send in your questions via a BCS Service Request. FLOE support has moved to Southern California. There are now multiple FLOE engineers that support BBJ.

Ground Support Equipment Carey VorhiesMaintenance & Ground Phone: 1-562-797-3532Operations Systems (MGOS) E-mail: carey.r.vorhies@boeing.com

James Stuhler-Jr Phone: 1-562-797-3529 E-mail: james.r.stuhler-jr@boeing.com

Intellectual Property Licensing Cory J. Hill Phone: 1-206-544-1869 E-mail: cory.j.hill@boeing.com

Maintenance Programs Anmer Sumortin - BBJ (737NG)Engineering Phone: 1-562-797-1755 E-mail: anmer.sumortin@boeing.com

Maciej (Matthew) Razniewski - 747-8 Phone: 1-562-797-4048 E-mail: maciej.j.razniewski@boeing.com

Lloyd Horton - BBJ 787 Phone: 1-206-544-3717 E-mail: Lloyd.Horton@Boeing.com

Marketing Charles E. Colburn Director of Marketing Phone: 1-206-662-4660 Mobile: 1-206-290-3556 E-mail: charles.e.colburn@boeing.com

Daniel R. Alfus Regional Director, Marketing Phone: 1-206-662-4750 E-mail: daniel.r.alfus@boeing.com

Andrew Gough BBJ Brand Manager Phone: 1-425-237-7856 Mobile: 1-206-388-7641 E-mail: andrew.s.gough@boeing.com

MyBoeingFleet and BBJ Community Web Site Access Digital Data Phone: 1-206-544-9990Customer Support E-mail: ddcs@boeing.com(DDCS) Web: MyBoeingFleet, “Contact Us” menu in header, select option 3 or use the MBF Service Requests form

Sales David Longridge President Phone: 1-206-662-4300 E-mail: david.c.longridge@boeing.com

Jeff S. Dunn Deputy to President and Business Director Mobile: 1-206-683-4918 Fax: 1-206-662-4330 E-mail: jeff.s.dunn@boeing.com

Greater China, Bing LiSouth Korea Sales Director Mobile: 1-425-344-7145 International Mobile: +86 1381 146-1339 Fax: 1-206-662-4330 E-mail: Bing.Li2@boeing.com

USA, Canada, Michael R. CurtisNorthern Europe, Sales Directorand Russia Mobile: 1-206-930-1394 Office: 1-206-662-4617 Fax: 1-206-662-4330 E-mail: michael.r.curtis2@boeing.com

Latin America, Carlos P. HoranAfrica, and Sales Director Southern Europe Office: 1-206-662-4608 Mobile: 1-206-755-3690 Fax: 1-206-662-4330 E-mail: carlos.p.horan@boeing.com

Middle East Robert A. Johnstone Vice President, Middle East Mobile: 1-206-306-5567 International Mobile: +966 50 540 9372 Phone: +966 11 276 2127 Fax: +966-11 276 2199 E-mail: robert.a.johnstone@boeing.com

Sales - Continued Asia-Pacific, India, Taso Chrisafisand Japan Sales Director Mobile: 1-206-229-1056 Fax: 1-206-662-4330 E-mail: taso.chrisafis@boeing.com

Thailand, Burma, Teresa MachCambodia, Vietnam Sales Director & and Philippines Sales Program Manager Phone: 1-206-662-2990 Mobile: 1-206-226-8831 Fax: 1-206-662-4330 E-mail: teresa.h.mach@boeing.com

Sales – Commercial Aviation Services (CAS) Joseph S Atofau Sales Director Phone: 1-425-237-5601 Mobile: 1-206-384-5613 Fax: 1-425-717-1978 E-mail: joseph.s.atofau@boeing.com

Service Ready Marc Hall Regional Director BCA Sales Operations Phone: 1-206-766-5419 Mobile: 1-206-409-4853 E-mail: marc.f.hall@boeing.com

Richard V. Thorgrimson Regional Director BCA Sales Operations Phone: 1-206-766-2398 E-mail: richard.v.thorgrimson@boeing.com

Spares (Material Management) Jacqye Jones Spares Account Manager Phone: 1-206-544-7005 E-mail: jacqye.d.jones@boeing.com

Supplier Management Dave Morrow Mobile: 1-206-708-4650 E-mail: david.r.morrow@boeing.com

Robin Vanderende Phone: 1-425-266-4830 E-mail: robin.l.vanderende@boeing.com

Warranty Jeanne Daley Regional Manager BCA Contracts - Warranty Phone: 1-206-291-0898 E-mail: jeanne.m.daley@boeing.com

BBJ Mailing Address Boeing Business Jets(Not to be used P.O. Box 3707, MC 1E-77for aircraft parts) Seattle, WA 98124-2207FYI: Boeing Building 7-73.2

BBJ Shipping Address Boeing Business Jets(Not to be used c/o Clay Lacy Aviationfor aircraft parts) 8285 Perimeter Rd. So., 2nd Floor Seattle, WA 98108 Phone: 1-206-662-4300

BBJ MAX Heights, lengths, wingspan

■ BBJ MAX 8■ BBJ MAX 9

35.91 m(117 ft 10 in)

42.1m(138 ft 2 in)

39.5m(129 ft 6 in)

12.5m(41 ft 2 in)

Spares

Reykjavik, Iceland

tics BBJ 3

Characteristics

Cabin Length 107 ft 2 in 32.66 m Width 11 ft 7 in 3.53 m Height 7 ft 1 in 2.16 m Cabin Area 1,120 ft2 104 m2

BBJ Spares Focal Jacqye Jones Customer Account Manager Phone: 1-206-544-7005 E-mail: jacqye.d.jones@boeing.com

BBJ Component Exchange & Spares Program Information

Boeing has created two programs for our BBJ community to receive spare parts. One is through our Component Services Program (CSP), which will provide used rotable parts in exchange unserviceable rotable parts. The other is through our Spares program that will provide new parts at a market-competitive price.

BBJ Component Exchange Program

Contact information: 24 hour exchange order coverage Email: sepamsterdam@boeing.com PH: +31-651-472-655 (Amsterdam) Fax: 1-425-717-1890

General Guidelines/ Customer Responsibility

Place written requests or follow all verbal requests for exchanges with a written document. This gives Boeing clear instructions as to what the customer wants. This also benefits the customer if there is any question of whether the customer requested a purchase or an exchange.

Steps for requesting exchange parts

1. The preferred method to ensure prompt service is to submit a written exchange request by email to: sepamsterdam@boeing.com and follow up with a call to Boeing (Amsterdam) at +31-651-472-655.

Please follow up all emails and faxes with a phone call to ensure receipt of order.

2. Identify yourself as a BBJ customer and provide your Boeing Spares three-letter customer code.

3. Specify that you would like an exchange from the BBJ exchange program.

Spares

BBJ Component Exchange Program - Continued

4. Identify the aircraft for which you are requesting an exchange against (e.g., YG100 Aircraft S/N 12345).

5. Provide purchase order number.

6. Provide a ship-to address, with contact information for receiving party, handling agent (if required), and customer contact person.

7. BBJ owner/operators are responsible for all shipping charges. Define your preferred method of shipment and a specific courier number (i.e., DHL account # 99999999).

8. Provide contact information, phone number, and/or e-mail for Boeing to provide status and shipping information.

9. Return off unit to Boeing within four days and provide the return shipping details to sepamsterdam@boeing.com

Component Services Program 737NG (CSP) Anthony Fokker Business Park ( Hal 3B ) Door number 22 Fokkerweg 300 1438 AN OUDE MEER The Netherlands

Exchange Part Ordering Information:

BBJ customers must have a BBJ Exchange program contract agreement on file and if an MRO is odering the parts then an Assignment of Agent must also be on file.

Return Part Information Required in addition to items 1 - 9 above include:

10. Part number and Part serial number

11. Aircraft registration from which the component was removed

12. Date of component installation (if known)

13. Date of component removal

14. Reason for component removal

- On-aircraft testing and/or fault notification details required - INOP, Unserviceable or non-technical explanations are not sufficient reasons, detail fault information needed

15. Flight hours and cycles of the removed component TSN/CSN

16. Original Customer Exchange Order Number (if known)

BBJ Spares - Steps for Placing a new Spares Order

Purchase Orders (PO) for spares parts can be placed two ways:

1. 24-hour phone: 1-206-662-6650.

2. Online: Part Page via MyBoeingFleet.

Please have the following information ready:

• Three-letter Spares Code (e.g. ABC or 1AB).

• Aircraft tail number or Serial number (e.g.YG100/ SN 12345).

• Purchase Order number - This is a number that is generated by the customer.

• Part Number.

• Quantity.

• Order Priority.

Ordering priorities are as follows:

• AOG - Aircraft On Ground - aircraft registry designation, serial number or tail number required on the purchase order.

• Critical (CRT) - Imminent AOG or work stoppage.

• Expedite (EXP) - Parts required in less than normal lead time.

• Routine (RTN) - Parts required on a routine basis.

Ship To Code or Address:

• Preferred Method of Shipping (FEDEX, UPS, courier).

If Service Bulletin Kits

To avoid delay in processing orders for service bulletin kits, please provide your modification/maintenance schedule including airplane serial numbers when placing your orders. To ensure fair distribution when customer demand is greater than kit availability, we will base allocation of kits on customer schedules. If a schedule is not provided, your order may be suspended.

Spares

Steps for AOG Situation or Order Escalations

If you have an airplane on the ground or a work stoppage, please call 1-206-662-6650 immediately with the following information. This infor-mation will also be asked if you would like to escalate your order due to a commit date that does not meet your demand date:

1. What is the aircraft serial number?

2. What is your aircraft situation in detail (e.g.,heavy check, incident, etc.)?

3. Please advise the date the part is needed on dock to support your schedule.

4. Please advise the date the aircraft is scheduled to return to revenue service or the date work stoppage will occur.

5. Can this installation be deferred? If so, what is the expiration date?

6. Is the quantity you’ve ordered the amount you require to support this urgent requirement, or can a lesser quantity meet this need? Please advise.

7. If this requirement is in support of an engine, please provide the engine serial number.

8. Please provide 24-hour contact information (name, phone, and email address).

Spares

Boeing Spares 24-hour coverage AOG and critical Phone (Parts): 1-206-662-5525 (Select 2)order entry, 1-206-662-6650order status Fax (Parts): 1-206-662-7145(Seattle) E-mail: fr@boeing.com

Boeing Component Exchange Program Amsterdam Phone: +31-651-472-655 Fax : 1-425-717-1890 E-mail: sepamsterdam@boeing.com

Boeing Data and Services Management (DSM) Support for ordering Phone: 1-206-544-5000and distribution oftechnical and Online engineering materials Requests (service bulletins, for Support: Submit through myboeingfleet.com IPC AMM, etc.) using the Service Requests (SR) Application. To ensure proper routing to DSM, select: Product Type – Choose “Data Ordering and Distribution” Product – Choose “Data and Services Catalog”

Boeing Spares PART Page Access problems, Phone: 1-206-544-7333technical problems E-mail: boeingpartpage@boeing.com

See next pages for Supplier Spare Parts information.

Spares & Parts Exchange - Boeing

Spares - Suppliers

ALOFT AeroArchitects Phone: 1-443-691-2966 (International)Formerly PATS Aircraft Systems 1-877-225-8265 (US)

Aviation Patners Boeing (APB) - WIngletsSeattle Phone: 1-206-662-5525 (Spares - Boeing) 1-206-662-6650

CFM CFM56-7 new spares USA (GE) Phone: +1-513-552-5387 (International) Phone: +1-877-456-5387 (US Toll Free) E-mail: bizjetops@ge.com

China (GE) Phone: +86 400 820 6208 Fax: +86 21 6289 0868 Email: geae.shanghai@ge.com

France (Snecma) Phone: +33 (0) 1 6414 8888 AOG Fax: +33 (0) 1 6414 8400 E-mail: vip.csc@snecma.fr

CFM MaterialsUsed engine spares/ Phone: +1-214-988-6700 LRUs/components E-mail: customer.service@cfmmaterials.com

GE Aviation Materials (GEAM)Used engine spares/ Phone: +1-214-960-3400 LRUs/components AOG: +1-513-552-3272 (Fleet Support) Fax: +1-214-960-3413 E-mail: geam.cs@ae.ge.com

Spares - Suppliers

Parker Aerospace Customer Support Operations14300 Alton Parkway Spares Phone: 1-949-809-8414 Irvine, CA 92618 Fax: 1-949-272-3255USA Spares E-mail: CRC@parker.com Quotes (RFQ) Phone: 1-949-809-8200 Quotes (RFQ) E-mail: aerospacerfq@parker.com

Shannon Engine Support (SES))CFM56-7 engine leasing Phone: +353 61 706356 Fax: +353 61 360614 E-mail: marketing@ses.ieRegional contacts: Americas Phone: +353 61 706301 EMEA Phone: +353 61 706356 CEE/Russia Phone: + 36 12661189 APAC Phone: +65 6326 3935 China Phone: + 86 1065185186

Support Air Kurt Krafka3191 West Tech Blvd Phone: +1-937-885-0580Miamisburg, OH 45342 Fax: +1-937-885-1772USA 24-7 AOG Desk: +1-937-361-8769 E-mail: kkrafka@supportair.com

Trade-Air UK Andrew Newland-DeanusThe Merlin Centre Technical Director County Oak Way Phone: +44 1293 560666 (24 hour)Gatwick Airport Mobile: +44 7710 662150West Sussex RH11 7XA E-mail: andrew@trade-air.co.ukUnited Kingdom Web: www.trade-air.co.uk

Trade-Air USA Carola Lang - General Manager10441 NW 28 Street Phone: 1-305-592-3977Unit 107 Mobile: 1-305-505-2382Miami, FL 33172 E-mail: carola@trade-air.co.ukUSA

plier/S

ervice P

artners Sup

Supplier/Service Partners Support

Bavaria, Germany

BBJ C Characteristics

Weights Max Takeoff 171,000 lb 77,565 kg Max Landing 134,000 lb 60,781 kg Max Zero Fuel 126,000 lb 57,153 kg Operating Empty 95,440 lb 43,291 kg Business Class Interior

Cabin Length 79 ft 4 in 24.18 m Width 11 ft 7 in 3.53 m Height 7 ft 1 in 2.16 m Cabin Area 816 ft2 75.81 m2

• CFM56-7B27E engines. • Cargo mode volume is 3,059 ft3 (86.6 m3). • Range with NBAA reserves. • Costs based on international operations.

ALOFT AeroArchitects Mark RyanDelaware Coastal Airport VP of Hangar Operations 21652 Nanticoke Avenue Phone: 1-302-253-6334 Georgetown, DE 19947 Mobile: 1-302-542-3126 USA E-mail: Mark.Ryan@aloftmailcom

Formerly PATS Web: www.aloftaeroarchitects.comAircraft Systems 24 Hours: 1-877-BBJ-TANK (225-8265) 1-877-728-7278 Outside USA: 1-443-691-2966 (On Call)

Product: Auxiliary fuel systems

AMES Mickael Villermet(Aircraft Maintenance ManagerEngineering Services) Phone: +33 673 463 7628, avenue de Bale Fax: +33 369 770 038F-68300 SAINT-LOUIS E-mail: mickael@amesonline.frFrance Web: www.amesonline.fr

Services: CAMO, maintenance tracking and planning, records review, maintenance programs, configuration management

Aviation Partners Boeing (APB) Dean Kumasaka2811 S. 102nd Street Engineering ManagerSuite 200 Engineering: 1-206-229-4919 (24/7 Support)Seattle, WA 98168 Parts: 1-206-662-5525 (Boeing Spares)USA E-mail: leng@aviationpartners.com

Web: www.aviationpartnersboeing.com

Product: Winglets

CAMP Systems International Kevin Ryan999 Marconi Avenue VP Strategic PartnershipsRonkonkoma, NY 11779 Phone: 1-631-588-3200USA 1-603-377-7100 Toll free: 1-877-411-CAMP Fax: 1-631-588-3294 Mobile: 1-305-323-6239 E-mail: kryan@campsystems.com

Web: www.campsystems.com

Phillip Stewart Manager, Large Aircraft Group Phone: 1-631-588-3200 Toll free: 1-877-411-CAMP Mobile: 1-631-834-9522 E-mail: pstewart@campsystems.com

CDG, a Boeing Company Ryan LindsayBuilding 4.4 Global Director - TechnicalFrimley Business Park UK Mobile: +44-7834-518286Camberley, Surrey, GU16 7SR E-mail: RLindsay@cdgnow.comUK Ryan.Lindsay@boeing.com Sales@cdgnow.com4060 N. Lakewood Blvd Building 801, 5th Floor Web: www.cdgnow.comLong Beach, CA 90808 Services: Interior Design Engineering & Certification, ICA Documentation, EASA STCs, EASA Minor Change Approvals (EASA.21J.536) Reconfigurations

CFM International Web: www.cfmaeroengines.com Products: CFM56-7B/LEAP engines, Spares, On-Wing Support, Engine maintenance program

CFMI Inc. (GE) Akhtar NaqviOne Neumann Way, MD U6 Customer Support ManagerCincinnati, OH 45215 Phone: +1 513-552-4369USA Mobile: +1 513-325-2928 E-mail: akhtar.naqvi@ge.com

GE OnPoint Solution Steve McManus Sales Director Phone: +1 513-552-2936 Mobile: +1 513-378-2637 Email: steve.mcmanus@ge.com

CFMI S.A. (Snecma) Nathalie DelangueSite de Melun - Montereau Regional Customer Support ManagerB.P. 1936 Phone: +33 1 64 14 80 50F-77019 Melun CEDEX Mobile: +33 6 79 43 04 85France Email: nathalie.delangue@snecma.fr Snecma Services Lucas Aardenburg VP Sales Phone: +1 305-206-6561 Email: lucas.aardenburg@snecma.fr

Crane Aerospace, Lear Romec Jim Nolish241 South Abbe Road Manager, Product Support Elyria, OH 44036-4014 Phone: 1-440-284-5431USA E-mail: jim.nolish@craneae.com Web: www.craneae.com 24 Hours: 1-440-323-3211

Products: Engine lube, scavenge pumps, and fuel boost

Crane Aerospace, ELDEC Greg Jones16700 13th Avenue West Manager, Product Support Lynnwood, WA 98046 Phone: 1-425-743-8473 USA Spares: 1-888-236-5165 or 1-818-526-2500 E-mail: gregory.jones@craneae.com Web: www.craneae.com 24 Hours: 1-425-743-8100

Products: Sensing, power, fuel flow transmitters

Delta TechOps Edward TothTechnical Operations and Sales Manager Line Maintenance1010 Delta Blvd ContractsAtlanta, GA 30320 Phone: 1-404-773-1319 USA Fax: 1-404-714-9283 Mobile: 1-404-626-2993 E-mail: ed.toth@delta.com Line Contract Desk: 1-404-715-5366

Products: Overhauls/airframe, components, CFM56-7 engines, and APUs

Crane Aerospace, Hydro-Aire Nancy Pinkston3000 Winona Avenue Manager, Aftermarket Burbank, CA 91504 Phone: 1-818-526-2586 USA 24 Hours: 1-818-526-2500 or -2600 E-mail: nancy.pinkston@craneaecom

Web: www.craneae.com Products: Antiskid and brake control

GE Business Jet Operations Center (BJOC) Web: www.geaviation.com/bga 24 Hours (US Toll Free): 1-877-456-5387 24 Hours (International) 1-513-552-5387 E-mail: bizjetops@ge.com GE On-Wing Support: 1-513-552-3272 GE Services Web: www.geaviation.com/ows Product: CFM56 and GE engines

For GE Engine Services, see Maintenance Facilities section.

GE Aviation/CFMI Inc./Systems Akhtar NaqviOne Neumann Way, MD 450 Customer Support ManagerCincinnati, OH 45215 Americas and Asia RegionUSA Phone: 1-513-552-4369 Mobile: 1-513-325-2928 E-mail: akhtar.naqvi@ge.com

Goodrich - Customer Response Center (CRC) 101 Waco Street Phone: 1-877-808-7575 (Global) Troy, OH 45373 1-860-654-2500 (Outside US) USA E-mail: CRC@utas.utccom

A United Technologies Web: www.utcaerospacesystems.comAerospace System (UTAS) Company Products: Wheels and brakes

Flightdocs Greg Heine12600 Corporate Lakes Drive VP of Business DevelopmentSuite 7 Toll Free: 1-800-747-4560Fort Myers, FL 33913 Phone: 1-239-390-3199 USA E-mail: gheine@flightdocs.com Web: www.flightdocs.com

Products & Services: Electronic Maintenance Tracking, Custom Maintenance Inspection Programs, Custom MEL Programs, Inventory Control

Granitize Aviation International Rick Hall11022 Vulcan St. Director of SalesSouth Gate, CA 90280 Phone: 1-562-923-5438 USA 1-800-553-6866 E-mail: Rhall@granitizeaviation.com Web: www.granitizeaviation.com

Products: Xzilon 3 AECI–corrosion inhibitor for brightwork and paint protection, waxes, polishes, cleaners and metal polishes for exterior/interior

Hamilton Sundstrand Aerospace - Customer Response Center (CRC)4747 Harrison Avenue Phone: 1-860-654-2500 (Outside US)MC 255-6 1-877-808-7575 (US)Rockford, IL 61125 E-mail: CRC@utas.utccomA United Technologies Web: www.utcaerospacesystems.comAerospace System (UTAS) Company Products: Integrated drive generator (IDG), generator control unit (GCU), bus control unit (BCU), cabin pressurization control system - see Nord Micro information

Honeywell Aerospace - Technical Support 24/7 Worldwide Phone: 1-800-601-3099 24/7 Technical Support Phone: 1-855-808-6500/1-602-365-6500 E-mail: aerotechsupport@honeywell.com Honeywell Mobile Apps: http://aerospace.honeywell.com/MobileApp Web: www.myaerospace.com Products: APU, bleed system, displays, electric power systems, NGS, flight controls, FMS, lighting, navigation, Satcom, CMS/IFE

Honeywell Sales T. John Glakas, Sr. Sales Manager Phone: 1-602-684-6317 E-mail: johnny.glakas@honeywell.com

Jeppesen 55 Inverness Drive East Phone: 1-800-553-7750 or Englewood, CO 80112 Phone: 1-303-328-4244 USA Fax: 1-303-328-4124 E-mail: ba-customerservice@jeppesen.com

Web: www.jeppesen.com Products: BBJ NavData, EFB data, Airway Manual, Jeppview, fuel, international trip planning, flight planning, OPT data

Jet Brella 6849 Hayvenhurst Avenue Phone: 1-818-780-1769Van Nuys, CA 91406 Fax: 1-818-994-9456USA E-mail: sales@jetbrella.com info@jetbrella.com Web: www.jetbrella.com and www.aeronasch.com

24 Hours: 1-818-780-1769 voice mail Products: CFM56-7 Jet Brella engine cover kits, seat covers, and cockpit pedestal covers

Jetology GmbH Bernhard ProkopEsslinggasse 2/2 Director1010 Vienna Mobile: +43 676 848 155 160Austria Web: www.jetology.aero Services: CAMO, Aircraft Management, Technical Authoring, Completion Supervision, Auditing, Entry-Into-Service Support

Kidde Aerospace and Defense Mary DeStaffan4200 Airport Drive Global Aftermarket ManagerBuilding B Phone: 1-252-246-7085Wilson, NC 27896 Fax: 1-252-246-7185 24 Hours: 1-252-230-5624 E-mail: mary.destaffan@utas.utc.comA UTAS Company Web: www.kiddeaerospace.com

Products: Cargo compartment smoke detection and fire extinguishing system

Kidde Graviner Ltd. David RennieMathisen Way Customer Service ManagerPoyle Road, Colnbrook Phone: +44 (0)1753 766249 Slough, Berkshire Fax: +44 (0)1753 685126SL3 OHB E-mail: david.rennie@utas.utc.comUnited Kingdom Web: www.kiddegraviner.comA UTAS Company John O’Brien Technical Support Manager Phone: +44 (0)1753 766128 E-mail: john.obrien@utas.utc.com

Products: Fire Protection Systems

MedAire, Inc. Jeff Dickey1250 West Washington St. Director, Strategic Partnerships Suite 442 Phone: 1-480-333-3735 Tempe, AZ 85281 Fax: 1-480-333-3592USA Mobile: 1-480-282-2536 E-mail: jeffrey.dickey@medaire.com

Web: www.medaire.com

24 Hours: 1-602-417-3333 (MedLink non-emergency)

Products: Medical emergency training, aircraft first aid kit, automated defibrillator, MedLink 24/7, medical support

Messier-Bugatti-Dowty Benoit LoiratInovel Parc Sud Marketing & Sales Manager7, rue General Valerie Andre Phone: +65 9654 788678140 Velizy-VillacoublayFrance AOG : aogcsc@safranmbd.com AOG Phone: 1 404 305 2626 (Americas) +65 6245 5688 (Asia Pacific) +33 1 55 21 25 90 (EAME) AOG Fax: +33 1 46 29 18 18 or 88 80

Technical Publications E-mail: tech-pub@safranmbd.com

Web: www.safranmbd.com

Products: Wheels and brakes

Monogram Systems Linda Carrillo1500 Glenn Curtiss Street Customer ServicesCarson, CA 90746-4012 Phone: 1-310-884-7028USA Fax: 1-310-884-7328 E-mail: linda.carrillo@zodiacaerospace.comA Zodiac AerospaceCompany Web: www.zodiacaerospace.com

24 Hours: 1-310-884-7000 Products supported by Linda: Airstairs, crew seats, lavatories, vacuum waste systems

Brittany Murray Customer Services Phone: 1-714-861-7444 E-mail: Brittany.Murry.EXT@zodiacaerospace.com Products supported by Brittany: Chillers, trash compactors, galley inserts

Nord Micro AG & Co. OHG Kai LiebigVictor-Slotosch-Strasse 20 Director, Sales and Customer 60388 Frankfurt SupportGermany Phone: +49 6109 303 240 Mobile: +49 16090623615A UTAS Company E-mail: kai.liebig@utas.utc.com

Product: Cabin pressurization control system

Parker Aerospace Todd VanMeekeren14300 Alton Parkway Customer Support Operations Irvine, CA 92618 Phone: 1-949-809-8246 USA Fax: 1-949-809-8696 E-mail: todd.vanmeekeren@parker.com

Parker Spares Justin Cram Spares Phone: 1-949-809-8487 Spares Fax: 1-949-809-8696 Spares E-mail: ILS.Sales@parker.com

Parker Hydraulic Systems Keith KatjeKalamazoo, MI Phone: 1-269-384-3757 USA E-mail: keith.katje@parker.com

Web: www.parker.com 24 Hours: 1-949-851-HELP (4357)

Products: Hydraulic actuators for flap, slat, nosewheel steering (NWS), thrust reverser (TR), rudder

Rockwell Collins - Air Transport Systems - Support 24-Hour: 1-319-295-5000 E-mail: customersupport@rockwellcollins.com

Web: www.rockwellcollins.com

Products: Technical, Parts, Publications, Soft- ware & AOG support for communica- tion, navigation, surveillance, weather radar, flight control & cabin (air show) systems, heads-up Guidance System (HGS)

Tracey Sullivan - Rockwell Collins - BBJ Sales Account Manager Phone: 1-909-568-4581 E-mail: tracey.sullivan@rockwellcollins.com

Rockwell Collins HGS Michael Packard27300 SW Parkway Ave. Product Support ManagerP.O. Box 3230 Phone: 1-503-404-0926Wilsonville, OR 97070 E-mail: michael.packard@rockwellcollins.com Product: Head-up Guidance System (HGS)

Rockwell Collins International Inc. Middle East and AfricaMedia One Hotel Tower Office: +971 4 423020025th Floor Office 503 Mark S. GibbinsDubai Media City, Office: +971 4 4230203UAE Mobile: +971-50-6254627 E-mail: mark.gibbins@rockwellcollins.com David A. Bennett Office: +971 4 4230205 Mobile: +971 50 4593826 E-mail: david.bennett@rockwellcollins.com

Alcino da Costa e Silva Office: +971 4 4230213 Mobile: +971 55 1506374 E-mail: alcino.da.costa@rockwellcollins.com

Support Air Kurt Krafka3191 West Tech Blvd Phone: +1-937-885-0580Miamisburg, OH 45342 Fax: +1-937-885-1772USA 24-7 AOG Desk: +1-937-361-8769 E-mail: kkrafka@supportair.com

Products: FAA accredited. 24/7 AOG Desk. Supplier of consumable & rotable components on sale, exchange or loan basis. Also experienced in material consignment services & component repair management

Teledyne Controls (TeleLink) Ian Glen501 Continental Boulevard Director, Customer SupportEl Segundo, CA 90245 Phone: 1-310-765-3639 USA Mobile: 1-310-999-1480 E-mail: iglen@teledyne.com Web: www.teledyne-controls.com

Teledyne Field Support Contacts: Teledyne website provides regional Teledyne Field Support Engineer contact information 24 Hours: 1-310-382-5816 (USA) +44 (0) 7699-391 535 (UK)

Products: Airplane condition monitoring system, digital flight data acquisition unit (DFDAU),TeleLink, MagnaStar, eADL, Wireless Quick Access Recorder (WQAR)

Teledyne Sales Mark Shoemaker Senior Director Phone: 1-310-765-3638 Mobile: 1-310-466-4174 E-mail: Mark.Shoemaker@teledyne.com

Texas Air Composites Brady McGuinness15050 Trinity Blvd Director of Sales and Marketing Fort Worth, TX 76155 Phone: 1-972-709-2866USA Email: bmcguinness@texasaircomposites.com Web: www.texasaircomposites.com

Products: Repair of composite ducts, fairings, winglets, reverse sleeves

Trade-Air UK Andrew Newland-DeanusThe Merlin Centre Technical Director County Oak Way Phone: +44 1293 560666 (24 hour)Gatwick Airport Fax: +44 1293 562887West Sussex RH11 7XA Mobile: +44 7710 662150United Kingdom E-mail: andrew@trade-air.co.uk Web: www.trade-air.co.uk

Product: 24/7 Spare parts support, Rotable and Expendable parts for Repair, exchange or outright purchase, Warranty Exchange administration and SB kit procurement services

Trade-Air USA Carola Lang10441 NW 28 Street General ManagerUnit 107 Phone: 1-305-592-3977Miami, FL 33172 Mobile: 1-305-505-2382USA Fax: 1-305-592-0265 E-mail: carola@trade-air.co.uk

Product: Same as above for Trade-Air UK

Universal Weather & Aviation 8787 Tallyho Road Phone: 1-800-793-1295 (North America) Houston, Texas or 1-800-231-5600 ext. 3300 77061-3420 Phone: 1-713-378-2778 (Worldwide) USA or 1-713-944-1622 ext. 3300 E-mail: customercarecenter@univ-wea.com Web: www.universalweather.com

Products: Trip planning and support, global ground handling, fuel program, flight planning, ACARS/Datalink, Satellite Communications

Warranty

Sondre Stromfjord, Greenland

BBJ MAX 8 Characteristics

• LEAP-1B engines. • Range with NBAA reserves. • Preliminary data.

WarrantyBBJ Warranty Policies Guide

Section 1: Warranty Basics - Terminology

Aircraft General Terms Agreement (AGTA): The contractual terms that apply to all aircraft purchase agreements.

Authorized Agent: Third party appointed by customer to per-form corrections and to administer warranties.

Boeing Product: Any part that is manufactured by Boeing or manufactured to Boeing’s detailed design.

Buyer Furnished Equipment (BFE): Equipment furnished by the customer for installation in the aircraft.

Customer Services General Terms Agreement (CSGTA): Terms and condi-tions that apply, after aircraft delivery, to the sale or lease of parts, tools and services.

Defect: A term describing a discrepancy identified during the applicable warranty period for airplane(s) on which the discrepant condition is found.

Direct Labor: Labor spent to access, remove, repair, inspect, reassemble, reinstall, and test a component.

Direct Materials: Non-repairable and non-reusable items such as parts, gaskets, grease, sealant, and adhesives installed or used when making a correction.

Lost Time: Examples of lost time include time to adjust workplace (e.g., troubleshooting, shifting interiors around to get at a floor panel), time to schedule the work, time to cure the materials, time to find the tools, and time for ground spotters (cherry pickers and other high-lift devices). The Boeing Warranty does not cover lost time or consequential damage.

MyBoeingFleet (MBF): A secure web portal available to aircraft owners, operators, and third parties. It provides access to information essential to the operation of Boeing aircraft. The warranty claims page is located on MyBoeingFleet.

Original Equipment Manufacturer (OEM): The supplier that owns the design and manufactures the product.

Product Support and Assurance Agreement (PSAA): A negotiated agreement between Boeing and suppliers of Seller Furnished Equip-ment that is available to customers describing product support, including warranty.

Purchase Agreement (PA): The contract for the purchase of aircraft.

Seller Furnished Equipment (SFE): Equipment furnished by Boeing for installation in the airplane.

Section 1: Warranty Basics - Terminology - Continued

Seller Purchased Equipment (SPE): Equipment purchased by Boeing on the customer’s behalf with cost and terms negotiated by the customer.

Warranty Documentation

The warranty is documented In Exhibit C of the Aircraft General Terms Agreement (AGTA), or Exhibit B of the aircraft Purchase Agreement (PA). The warranty for spare parts and services is found in the Customer Services General Terms Agreement (CSGTA).

Per Exhibit C of the aircraft Purchase Agreement, Boeing warrants that the covered components of the green aircraft will conform to the detail specification and will be free of defects in material, process of manufacture, and workmanship, including the workmanship used to install supplier products and engines, and be free from defects in design.

Warranty Remedies

Once a defective condition is confirmed and the appropriate warranty process is followed, remedies may include:

1. Reimbursement of reasonable costs of direct materials and hands-on, direct labor to correct the condition.

2. Reimbursement of customer’s freight charges, excluding customs duties, fees, and the like.

3. Other remedies as defined in Program Letters, service bulletins, and service letters. Reimbursement is provided in the form of a credit memorandum that may be used only for the purchase of goods and services.

Note: Parts that are not designed and manufactured to Boeing’s detail design are excluded from coverage under the Boeing warranty.

Warranty Rights

The party filing a warranty claim must have the right to file a claim. The claimant, authorized agent or third party filing on behalf of the customer must have submitted, and Boeing must have received and signed, an express written agreement to assign warranty rights and be bound by and comply with all applicable terms and conditions of the AGTA. This is typically called an assignment of rights agreement or assignment of agent agreement.

If assistance is required in ascertaining warranty rights and/or preparing an assignment of rights/agent agreement, please contact your BBJ Re-gional Contracts Director.

Completion and Maintenance Centers Filing Warranty Claims on Behalf of Operator

If a Completion Center or Maintenance Center is asked to perform warranty work, the customer may request the Completion/Maintenance Center to file warranty claims on their behalf. As stated in the Warranty Rights para-graph above, Boeing requires a signed assignment of rights/agent which authorizes the Completion/Maintenance Center to submit claims.

Warranty claims must provide a detailed breakdown of the direct labor, by task, and the direct materials by part number, quantity, and actual part & material prices, (no markup). To ensure the most accurate and fair reim-bursement, please ensure the Completion/Maintenance Center includes this information with all claims.

Boeing will reimburse only the direct labor at the Boeing warranty labor rate and direct material (not to exceed the then-current Boeing sell-ing price). Often the amount paid under warranty is less than what the Completion/Maintenance Center charges as Boeing reimbursement excludes maintenance provider profit, overhead charges, setup charges, material markups, handling fees, and the like. The difference between war-ranty reimbursement and the Completion/Maintenance Center invoice is respectfully deferred to the customer.

Online Claim System

Boeing recommends using the Warranty claims page on MBF for ease in filing claims, viewing the most recent warranty news, and obtaining copies of claim-related documents and credit memos. This convenient page also allows customers to submit warranty claims directly to SFE suppliers.

1. Ask your Electronic Access Administrator for access to the Warranty claims page on MBF.

2. Use the Warranty claims page to:

• E-mail your Boeing Warranty Regional Manager.

• Submit claims.

• See the most recent Program Letters.

• Get reports on claims filed on your fleet.

Section 2: How and Where to File a Claim

Claims should be filed in accordance with exhibit C of the Aircraft Purchase Agreement using the online warranty claim process through MyBoeing-Fleet. To sign up for online warranty filing, please contact your internal Electronic Access focal.

If filing a claim manually, please fill out the claim form to the best of your ability and send by fax, mail, or e-mail to the address listed in the warranty contact section. Please be sure to attach any supporting documentation or invoices that pertain to the claim. If you have any questions on how to file a claim, please contact your Boeing Warranty Regional Manager.

Types of Claims

1. Boeing Service bulletin or service letter.

2. Boeing design, material, workmanship, or conformance to the detail specification that are not related to a service bulletin or service letter.

3. Boeing Service Life Policy (SLP) is filed against specified covered compo-nents of aircraft primary structure once the original aircraft warranty has expired.

Submittal of Claims

Claims must be received within the following time limits:

1. Service bulletin/service letter remedies will expire eight years after pub-lication and the claims should be submitted as soon as possible after completion of the work on your in warranty aircraft (preferably within 1-year from when incoporation was completed).

2. For non-service bulletin/service letter claims the defect must be discov-ered while the aircraft is in warranty. The claim must be filed no more than 180 days after the warranty expires.

3. Service Life Policy claims must notify Boeing in writing of the failure within three months after it is discovered.

Service Bulletin/Letter Industry Support Information Statement

Each service bulletin or service letter has an industry support information statement that describes if warranty remedies are available, what they are, and identifies the in warranty date for the applicable remedies.

For example:

B. Industry Support Information

Boeing warranty remedies are available for aircraft in warranty as of Janu-ary 1, 2010. For task hour reimbursement for aircraft in warranty as of that date, send a warranty claim to Boeing Warranty and Product Assurance Contracts.

To determine whether your aircraft are eligible for warranty remedies:

• Aircraft must be included in the service bulletin or service letter effectivity.

• To determine which of your affected aircraft are in warranty, deduct the warranty term from the in warranty date, published in the service bulletin or service letter Industry Support Information Statement.

Service Bulletin and Service Letter Parts

Please review the industry support statement of the SB or SL to determine procurement information on parts. Some parts are provided free of charge and some are reimbursable under warranty, meaning the operator needs to issue a purchase order and pay for the parts up front. In this case, a warranty claim is filed for parts and labor after the work has been accom-plished. The operator will be responsible for paying the sales tax (if appli-cable) and parts invoices on these Service Bulletins and Letters in advance of warranty disposition.

Repair Options

The customer has the option to perform their own repairs, send the Boeing part to the Boeing Repair Center, or use a third party for the repair. Boeing requires only that the customer follow Boeing’s written instructions and acceptable industry practices and that repairs be made by a certified main-tenance provider. When sending a part to Boeing for repair, the customer should work directly with the Boeing Repair Center focal for repair order information and schedules.

Repair Services Contact Information:

E-mail: Repairs@boeing.com

Warranty

Section 3: Non Boeing Components and Supplier Claims

In addition to the Boeing warranty, the components provided by other suppliers have their own individual warranties. Parts not manufactured to Boeing’s design are warranted by the Seller Furnished Equipment, (SFE), supplier. Boeing does not administer or manage any supplier warranties. Customers are responsible for submitting claims, including claims for BFE, SPE and engines, to suppliers.

If a SFE supplier is not complying with its contractual obligation, and the customer has made reasonable efforts to resolve the issue with the SFE supplier, please contact the Boeing Warranty Regional Manager for as-sistance.

SFE Supplier Warranty Terms

The Product Support and Assurance Agreement, (PSAA), is available for review on the MBF Supplier Customer Support page. The PSAA establishes the minimum level of support by our SFE suppliers in the area of product support, spare parts supply, component reliability guarantees, supplier accountability, and warranty.

SFE Supplier Component Repairs

As with Boeing parts, the customer has the option to repair SFE supplier components, but we strongly suggest that customers contact the supplier directly prior to any repair action. Contact information is available through the Product Support Supplier Directory through the MBF Maintenance Documents page or contact your Warranty Regional Manager for assistance in determining a supplier contact.

After coordinating with the supplier, the customer can forward the unserviceable part on a warranty repair order to the supplier for warranty repair consideration or for engineering evaluation if necessary. The Boeing Repair Center can also process repair orders on supplier parts. Customers are responsible for filing claims for labor and freight with the supplier. Repairs not covered by the supplier’s warranty are subject to sup-plier repair charges and a Boeing handling fee.

You may contact the Boeing Repair Center at: repairs@boeing.com

Jeanne Daley Regional Manager - BCA Contracts - Warranty Phone: 1-206-291-0898 E-mail: jeanne.m.daley@boeing.com

rized W

arranty S

ervice Centers

Authorized Warranty Service Centers

Lisbon, Portugal

Cabin Length 107 ft 2 in 32.66 m Width 11 ft 7 in 3.53 m Height 7 ft 1 in 2.16 m Cabin Area 1,120 ft2 104 m2

To provide service and support to our customers around the world, Boeing Business Jets (BBJ) has agreements with several companies that have been designated as BBJ Authorized Warranty Service Centers. BBJ customers may have warranty repair work performed on their BBJ aircraft at any of the following locations:

ALOFT AeroArchitects Georgetown, Delaware

Alsalam Aircraft Company Riyadh, Saudi Arabia

AMAC Aerospace AG Basel, Switzerland

Associated Air Center Dallas, Texas

Comlux America Indianapolis, Indiana

Jet Aviation Basel, Switzerland

Jet Aviation Dubai, UAE

Jet Aviation Geneva, Switzerland

Lufthansa Technik Hamburg, Germany

All of the listed BBJ Authorized Warranty Service Centers organizations have experience maintaining BBJ aircraft. Information relating to the capa-bilities of the BBJ Authorized Warranty Service Centers has been provided by the individual Service Centers and these services are listed for reference. Operators should contact the Service Centers directly to determine current capabilities and how they match operator needs. BBJ does not maintain oversight of all the capabilities at each facility.

BBJ Authorized Warranty Service Centers – Warranty

Please review the warranty instructions included in the Warranty section of this handbook for specific warranty information. In the case of a BBJ Au-thorized Warranty Service Center, an “Owner Appointment of Agent—War-ranty and Customer Service Matters” form may be executed, allowing the center to file warranty claims on behalf of BBJ customers. Ser-vice Center charges, if any, for labor and parts over and above the Boeing allowances provided on individual service bulletins remain the responsibil-ity of the BBJ operator.

ALOFT AeroArchitects Mark RyanDelaware Coastal Airport Vice President of 21652 Nanticoke Avenue Hangar Operations Georgetown, DE 19947 Phone: 1-302-253-6334USA 24-Hour: 1-877-225-8265 or 1-877-728-7278 Outside USA: 1-443-691-2966 On CallFormerly Fax: 1-302-855-0793 PATS Aircraft Systems Mobile: 1-302-542-3126 E-mail: Mark.Ryan@aloftmail.com

Web: www.aloftaeroarchitects.com Approvals: FAA P7UR1160, UAE GCAA, Bermuda DCAAMO Saudi GACA EASA Aruba Kuwait DGCA

Checks: A, B, C, D

Facilities Hangars: 4 Hangar size: 180,000 ft2

Services Overhauls/heavy repair: Airframe

Special capabilities: Avionics upgrades, BBJ service center, interior completions, modifications, engineering and certification services

Additional services: Design, manufacture, and installation of auxiliary fuel systems, line and base maintenance for 737 aircraft, ODA certification

Alsalam Aircraft Company Musaed AlghamdiP.O. Box 8012 Business Development Riyadh 11482 Phone: +966 1 8742222 Ext 2004King Khaled Intl. Airport Mobile: +966 500106978Kingdom of Saudi Arabia Fax: +966 1 220 0199 E-mail: mal-ghamdi@alsalam.aero

Web: www.alsalam.aero

Approvals: GACA Saudi Arabia FAA and EASA Checks: A, B, C, D CPCP/Aging Aircraft Service Bulletin/Airworthiness Directive Compliance Paint

Hangers: 3

Services Overhauls/heavy repair: Airframe only Special capabilities: VIP refitting/refurbishment, modifications, composites, entertainment/avionics upgrades, interior design, manufacturing, strip and paint, engineering/DER services Additional services: Nondestructive testing (NDT), SFAR-88, logistics and engineering

AMAC Aerospace AG Ruedi KurzHenric Petri -Strasse 35 Director CH-4010 Basel Maintenance and ProductionSwitzerland Phone: +41 58 310 32 12 Fax: +41 58 310 31 35 Mobile: +41 79 205 64 90 E-mail: rudi.kurz@amacaerospace.com

Web: www.amacaerospace.com

24/7 Contact: Dejvid Paripovic Manager Base Maintenance Boeing Phone: +41 58 310 31 37 Mobile: +41 79 537 41 99 E-mail: dejvid.paripovic@amacaerospace.com Approvals: EASA 145.0363 EASA DO Part 21 Subpart J EASA PO Part 21 Subpart G UAE - Design Organization Approval Part 145 MRO (Bermuda, Cayman Islands, Aruba, UAE, Qatar, Nigeria, Chad, Gabon, Saudia Arabia Russia, Brazil, Oman, Swaziland, Cameroon, Equatorial Guinea, USA) Checks: Line maintenance—Heavy base maintenance checks

CAMO Approvals: EASA Part M-CAMO Bermuda OTAR Part 39 Cayman OTAR Part 39 UAE GCAA CAR M

Special capabilities: Interior completion, interior refurbishment, Avionics and IFE upgrades, Level 3 Non Destructive Testing (NDT), Wheel shop, Batteries, Welding, and Structural Repairs

Associated Air Center Gene CarterLove Field Vice President of MRO Sales8321 Lemmon Ave. Phone: 1-972-559-7040 Dallas, TX 75209 Fax: 1-214-351-2375 USA Mobile: 1-214-882-2297 E-mail: gene.carter@associated.aero

Web: www.associated.aero

Customer Support: Cesar Pinon Customer Support Manager Office: 1-972-559-7057 Mobile: 1-214-392-5861 E:mail cesar.pinon@associated.aero

AOG Support: Gene Carter Mobile: 1-214-882-2297

Approvals: FAA TX2R203L, EASA Part-145 DAS-710437-SW, CAA (Bermuda), Chinese, Aruba, UAE, Cayman Islands, Kuwait, Nigeria and Oman Ukraine Checks: A, B, C, D, 12-year, CPCP/aging aircraft, service bulletin/airworthiness directives compliance Facilities Hangars: 3 Hangar size: 212,000 ft2

Services Overhauls/heavy repair: Airframe, CFM56-7B full MRO capabilities Special capabilities: Entertainment/avionics upgrades, interior design, manufacturing, refurbishment, modifications, engineering/DER services

Additional services: Nondestructive testing (NDT), SFAR-88

Comlux America Richard Morgan2910 S. High School Road Vice President of ProductionIndianapolis, Indiana (IN) Phone: +1-317-474-7370 ext 1258 USA Mobile: +1-317-345-4307 E-mail: Richard.Morgan@comluxaviation.us

Johannes Seeger Head of MRO Programs Phone: +1-317-474-7370 ext 1383 Mobile: +1-317-209-6921 E-mail: Johannes.Seeger@comlux.com

Web: www.comluxaviation.com

Customer Support: Allana Garcez Warranty Project Manager Office: +1-317-472-7370 ext.1388 Mobile: +1-317-793-8907 E:mail Allana.garcez@comluxaviation.us

AOG Support Mike Deroo Maintenance Manager Mobile: +1-317-418-9457

Approvals: FAA Repair Station 2CXR457B, EASA Part 145, Saudi Arabia (GACA) Bermuda, Brazil, Republic of Korea, Kazakhstan, also ISO 9001:2008 +AS9100C certified Checks: A, B, and C-checks Facilities: 3 Hangars - 300,600 Sq feet/27,871 Sq meters (Total) Capacity for BBJ Narrow and Wide Body aircraft Inspections/Heavy Repair: Structural repairs, Airframe, and systems Services: Interior Design, Interior Completions (fully integrated with all internal back shops), Refurbishments, Avionics and IFE Upgrades

Jet Aviation AG–Basel Estelle ThorinFlughafenstrasse Director Maintenance OperationsP.O. Box 214 Phone: +41 58 158 4721CH-4030 Basel Airport Fax: +41 58 158 4792 Switzerland Mobile: +41 79 501 4017 E-mail: estelle.thorin@jetaviation.ch

Web: www.jetaviation.com Additional 24/7 Contacts Switchboard: +41 58 158 4112 or 4113 Duty Manager: +41 79 320 8839 Duty Supervisor Boeing: +41 79-831 4027 QC/QA Manager: +41 79-831 6632 EMEA & Asia AOG Service Hotline: +41 58 158 4848 Approvals: FAA, EASA Part 145, 21G, 21J Saudi Arabia, UAE, Qatar, Nigeria, South Africa, Bermuda, Cayman Islands, Canada, Aruba, Kazakhstan

Checks: A, B, C, D

Facilities Hangars: 8 Hangar size: 350,000 ft2

Services Overhauls/heavy repair: Airframe, components, systems Special capabilities: Avionics upgrades, interior design and refurbishment, modifications, strip and paint, engineering services Additional Services: Nondestructive testing (NDT), line and base maintenance, material and logistics support, AOG help desk

Jet Aviation–Dubai Dubai 24-Hour Phone: +971 4 299 4464International Airport Fax: +971 4 299 4484 P.O. Box 84933Dubai, UAE

Maintenance Duty Mobile: +971 50 552 5487 Director of Maintenance Mobile: +971 50 658 2292 Web: www.jetaviation.com

Approvals: UAE – GCAA, FAA, and EASA Bermuda, Cayman, Saudi Arabia PCA Checks: A, B, C

Services: Line and base maintenance, retrofits/upgrades, materials and logistics support, private aircraft handling, full interior refurbishing capability

Line Maintenance available on demand at Dubai World Central Airport (DWC)Jet Aviation AG Geneva Airport Branch Cyril Martiniere17, Route De Pré-Bois Managing Director/Accountable P.O. Box 456 Manager CH-1215 Geneva Airport Phone: +41 58 158 1000Switzerland Mobile: +41 79 794 51 99 Fax: +41 58 158 1115 E-mail: cyril.martiniere@jetaviation.ch

Web: www.jetaviation.com

Additional 24/7 Contacts Switchboard: +41 58 158 1111 Duty Manager: +41 79 202 8740 Duty MCC +41 79 551 4201

Lufthansa Technik AG Hamburg Christian ReckHAM WY/K Director, Customer Service & Weg beim Jäger 193 Government Programs VIP & P.O. Box 630300 Executive Jet MaintenanceD-22313 Hamburg Phone: +49 40 5070 2957Germany 24-Hour: +49 40 5070 64000 E-mail: christian.reck@lht.dlh.de Web: www.lufthansa-technik.com

Approvals: FAA DLAY225D and TXR203L EASA DE.145.0001 GACA MO-114F (Saudi Arabia) GCAA EM/DLH/89 (UAE) CAAC (China), Bermuda, Cayman, Aruba and many more Checks: Full MRO Services: Line Maintenance & Base Maintenenace, Service Bulletins, CPCP, Aging Aircraft Programs Other locations: Frankfurt, Munich, Berlin Services Overhauls/heavy repair: Airframe, components, engine CFM56-7, APU, landing gear & hydraulics Special capabilities: Cabin entertainment & avionics upgrades, interior refurbishment and (major) modifications, aircraft connectivity (e.g. KA Band installation), cabin design studies and consultancy, on-site support (mobile aircraft and cabin services, VIP cabin assembly & smart repairs)

Additional services: Engineering services (CAMO & CAMO support) for airframe, components and engines, aircraft pre purchase inspection consultancy, logistics, FBO services in Germany and western Europe, VIP cabin deep cleaning & refreshment services, nonde-structive testing (NDT) – also on-site, composite repairs, technical training, provisioning of on-board engineers.

letion

Centers

Completion Centers

Hoi An, Vietnam

BBJ 747-8 Characteristics

Cargo Volume 6,940 ft3 196.5 m3

• Range with NBAA reserves. • Costs based on international operations.

Completion Centers

The following modification facilities are licensed by Boeing to accomplish interior completions. These facilities have experience designing, installing, and certifying executive/VIP interiors for “green” trans-port category aircraft. Note, however, that Boeing does not recommend nor endorse these firms, nor do we follow performance or maintain an ongoing awareness of each firm’s capability.

*Aircraft completion types offered, does not indicate experience.

**Denotes that this facility is a BBJ Authorized Warranty ServiceCenter.

***Center has accomplished three or more green completions of aircraft type.

Modification Centers

Additional facilities are licensed to accomplish modification and refurbishments, up to but exclusive of “green” completions.

Completion Center Firms

A list of Completion Center Firms can be provided upon request. Please contact the the BBJ Completions Managers listed below, depending on your airplane model of interest. Note: Boeing does not recommend or endorse anyone on the list, nor do we follow performance or maintain an on-going awareness of each firm’s capability. Boeing makes no representations as to the adequacy or quality of performance regarding the individual and/or companies on the list.

John Sveinsson BBJ Completions Manager - 777 E-mail: john.b.sveinsson@boeing.com

Mark F. Garvin BBJ Completions Manager - 737NG E-mail: mark.f.garvin@boeing.com

Dan Webb BBJ Completions Manager - 787 E-mail: daniel.webb@boeing.com

James T. RialBBJ Completions Manager - 747 E-mail: james.t.rial@boeing.com

AERIA Luxury Interiors Chris MasonA Division of VT San Antonio VP of Sales & Marketing for Aerospace Completions9800 John Saunders Road Mobile: 1-210-394-9591 San Antonio, TX 78216 E-mail: chris.mason@VT-SAA.comUSA Web: www.aeriainteriors.com Aircraft Completions: BBJ*

Air France Industries, BL.ML Jean-Marc Salomon581 rue de l-Europe VP Key Account & VIP Sales BP7 F-93352 Aeroport Le Marketing & Sales DirectorBourget Cedex, France Phone: +33 (0)1 49 34 87 07 Fax: +33 (0)1 49 34 89 31 Mobile: +33 (0)6 75 01 91 74 E-mail: jmsalomon@airfrance.fr

Web: airfranceindustries.airfrance.com Aircraft Completions: BBJ*

ALOFT AeroArchitects** John EichtenDeleware Coastal Airport Senior Vice President, Sales & 21652 Nanticoke Avenue Marketing Georgetown, DE 19947 Office: 1-302-253-6132USA Mobile: 1-302-236-3667 E-mail: John.Eichten@aloftmail.com formerly PATS Aircraft Systems Matthew Hill VP, Business Development Office: 1-302-253-6372 Mobile: 1-302-752-8007 E-mail: Matthew.Hill@aloftmailcom Web: www.aloftaeroarchitects.com Aircraft Completions: BBJ***

Completion Centers

*Aircraft completion types offered, does not indicate experience. **Denotes that this facility is a BBJ Authorized Warranty Service Center.***Center has accomplished three or more green completions of aircraft type.

AMAC Aerospace AG Bernd SchrammHenric Petri–Strasse 35 Group Chief Operating OfficerCH-4051 Phone: +41 58 310 32 10 or 31 31 Basel, Switzerland Basel Fax: +41 58 310 31 35 Switzerland Mobile: +41 79 748 87 89 E-mail: bernd.schramm@ amacaerospace.com

Web: www.amacaerospace.com Aircraft Completions: BBJ*, Widebody*

Associated Air Center** Patricio AltunaLove Field Executive Vice President8321 Lemmon Avenue Sales and Marketing Dallas, TX 75209 Phone: 1-972-559-7039 USA Main Office 1-214-350-4111 Mobile: 1-214-385-3055 E-mail: patricio.altuna@associated.aero

Web: www.associated.aero Aircraft Completions: BBJ***, Widebody***

BizJet International, Inc. Brian BarberMember of Lufthansa VP – Sales and Marketing Technik Group Phone: 1-918-281-7474Tulsa International Airport Mobile: 1-918-640-0805 3515 N. Sheridan Road E-mail: bbarber@bizjet.comTulsa, OK 74115 USA Web: www.bizjet.com Aircraft Completions: BBJ***

Completion Centers

Comlux America LLC** Scott Meyer2910 S. High School Rd Chief Executive OfficerIndianapolis, IN Main Office: 1-317-472-7370 46241-4933 Fax: 1-317-227-5578USA E-mail: scott.meyer@comlux.com

Web: www.comluxaviation.com Aircraft Completions: BBJ***

Fokker Services B.V. Johan van Dorst Aviolandalaan 31 Sales Director Aircraft 4631 RP Hoogerheide Conversions and CompletionsP.O. Box 3 Phone: +31(0) 164-618410 4630 AA Hoogerheide Fax: +31(0) 164-618699The Netherlands Mobile: +31(0) 622-571973 E-mail: johan.vandorst@fokker.com Eric Cuppen Director Aircraft Completions & Conversions Phone: +31(0) 164 618 497 Mobile: +31(0) 6 1055 9175 E-mail: eric.cuppen@fokker.com

Web: www.fokkerservices.com Aircraft Completions: BBJ*

GDC TECHNICS Jackie Martinez607 N. Frank Luke Drive Marketing ExecutiveSan Antonio, TX 78226 Phone: 1-210-496-5614 USA E-mail: Jacqueline.martinez@gdctechnics.com & Web: www.gdctechnics.com Aircraft Completions: BBJ***, Widebody*2060 Eagle ParkwayFort Worth, TX 76117USA

Completion Centers

Greenpoint Technologies Chad D. Thorne4600 Carillon Point Senior Director, SalesKirkland, WA 98033 Phone: +1-425-803-4909 USA Mobile: +1-425-623-0075 E-mail: cthorne@greenpnt.com

Web: www.greenpnt.com Web: www.zodiacaerospace.com/en Aircraft Completions: BBJ***, Widebody***

HAECO - Private Jet Solutions Henry Chan(formerly listed as TAECO) Vice President Commercial 20 Dailiao Road Private Jet SolutionsEast Gaoqi Phone: +86 592 573 7735 International Airport E-mail: henry.chan@haeco.comXiamen, 361006PR. China Jacqueline Jiang Director Commercial Phone: +86 592 573-7621 E-mail: j_jiang@haeco.com

Web: www.taeco.com Aircraft Completions: BBJ*

Jet Aviation AG** Matthew WoollastonP.O. Box 214 VP Completions Sales & MarketingCH-4030 Basel Airport Phone: +41 58 158 5414Basel, Switzerland Mobile: +41 79 5014142 E-mail: matthew.woollaston@jetaviation.ch Web: www.jetaviation.com Aircraft Completions: BBJ***, Widebody***

Completion Centers

L-3 Integrated Systems Frank Prazinko7500 Maehr Road VIP/Head of State ProgramsWaco, Texas 76715-4580 Phone: 1-254-867-2525USA Mobile: 1-254-230-5616 E-mail: Frank.W.Prazinko@L-3com.com

Web: www.l-3vipinteriors.com Aircraft Completions: BBJ***, Widebody***

Lufthansa Technik AG** Sven-Helge WagnerHAM TS/V Sales Executive Weg beim Jäger 193 VIP & Special Mission Aircraft D-22335 Hamburg Phone: +49 40 5070 64112 Germany Mobile: +49 172 455 1093 E-mail: sven-helge.wagner@lht.dlh.de

Wieland Timm Executive Director Sales VIP & Special Mission Aircraft Phone: +49 40 5070 3053 Mobile: +49 172 455 4997 E-mail: wieland.timm@lht.dlh.de Web: www.lufthansa-technik.com Aircraft Completions: BBJ***, Widebody***

Sabena Technics Daniel Soltani19 Rue Marcel Issartier VP Sales - VIP Completion33700 Merignac Phone: +33 1 56 55 22 66France Mobile: +33 6 76 96 55 34 E-mail: daniel.soltani@sabenatechnics.com

Web: www.sabenatechnics.com Aircraft Completions: BBJ*

Modification Center This Modification Center is licensed to accomplish modification and refur-bishments, up to but exclusive of “green” completions.

Alsalam Aircraft Company Musaed AlghamdiP.O. Box 8012 Business DevelopmentRiyadh 11482 Phone: +966 1 8742222 Ext 2004King Khaled Intl. Airport Mobile: +966 500106978Kingdom of Saudi Arabia Fax: +966 1 220 0199 E-mail: mal-ghamdi@alsalam.aero

Modification Center

19.5m(64 ft 2 in)

68.5 m(224 ft 7 in)

76.4m(250 ft 8 in)

BBJ 747-8 Heights, lengths, wingspan

■ BBJ 747-8

Maintenance Facilities

Sondre Stromfjord, Greenland

BBJ 777-200LR CharacteristicsWeights Max Takeoff 766,000 lb 347,455 kg Max Landing 492,000 lb 223,170 kg Max Zero Fuel 461,000 lb 209,110 kg Operating Empty 350,500 lb 158,980 kg Interior Allowance 50,000 lb 22,680 kg

Maintenance FacilitiesWorldwide

The following facilities report the ability to perform maintenance work on Next-Generation 737 model aircraft. Boeing does not recommend nor endorse these firms, nor do we follow performance or maintain an ongoing awareness of each firm’s capability.

This listing is not intended to be all-inclusive, but it will be updated annually to add or delete facilities as they become known to BBJ. The intent of the list is to provide BBJ owners and operators with names of potential maintenance centers that can be contacted if work is required on the aircraft.

**Denotes that this facility is a BBJ Authorized Warranty Service Center.

Associated Air Center** Gene CarterLove Field Vice President of MRO Sales8321 Lemmon Ave. Phone: 1-972-559-7040 (24 Hour) Dallas, TX 75209 Fax: 1-214-350-7620USA Mobile: 1-214-882-2297 E-mail: gene.carter@associated.aero

Web: www.associated.aero

For more information on Associated Air Center capabilities, see listing in the “BBJ Authorized Warranty Service Centers” section.

ALOFT AeroArchitects** Mark RyanDelaware Coastal Airport Vice President of 21652 Nanticoke Ave Hangar Operations Georgetown, DE 19947 Phone: 1-302-253-6334 USA Fax: 1-302-855-0793 Mobile: 1-302-542-3126 Formerly E-mail: Mark.Ryan@aloftmail.comPATS Aircraft Systems Web: www.aloftaeroarchitects.com

For more information on ALOFT AeroArchitects capabilities, see listing in the “BBJ Authorized Warranty Service Centers” section.

Maintenance FacilitiesNorth America

Aviation Technical Services, Inc. Troy Daman3121 109th St SW Director, Business Development Everett, WA 98204 Phone: 1-425-423-4328USA Fax: 1-425-423-3508 Mobile: 1-360-420-4660 E-mail: troy.daman@atsmro.com Web: www.atsmro.com Approvals: FAA, EASA, CAAC, Bermuda, AS9110 , AS9110B and ISO9001:2000 Checks: A, B, C, D, CPCP, SSID, and bridge/transition programs Services Overhauls/heavy repair: Airframe, components and engineering

Special capabilities: Interior completions, interior reconfigurations, interior refurbishments, avionics, Wifi, Satcom, IFE upgrades, Non Destructive Testing (NDT), Engineering Services, strip and paint, hydraulics, structures and composite repair

BizJet International, Inc. Brian BarberMember of Lufthansa Vice President, Sales & MarketingTechnik Group Phone: 1-918-281-7474 Tulsa International Mobile: 1-918-640-0805 Airport E-mail: bbarber@bizjet.com3515 N. Sheridan Road Tulsa, OK 74115 Web: www.bizjet.com Services Airframe services: Airframe, components, landing gear Engine services: Top case repair, borescope, HPC blending, C-Check Special capabilities: Green completion, cabin refurbishment, avionics, modifications

Delta Air Lines Edward Toth Technical Operations and Sales Manager Line Maintenance 1010 Delta Blvd ContractsAtlanta, GA 30320 Phone: 1-404-773-1319 USA Mobile: 1-404-626-2993 E-mail: ed.toth@delta.com

24/7 Line Contract Desk: 1-404-715-5366

Approvals: FAA-145 DALR026A, EASA 145.4380

Checks: A, B, C, D and line maintenance

Other locations: Boston, Cincinnati, Detroit, Los Angeles, Minneapolis, Salt Lake City, Seattle, and worldwide coverage with 737NG AOG Disabled Aircraft Response Team (DART)

Services Overhauls/heavy repair: Airframe, components, CFM56-7 engines, APUs Special capabilities: Avionics upgrades, modifications, aircraft paint, landing gear and hydraulics Additional services: Total support programs, parts exchange/loan, engineering services, structural repairs and modifications, composite repairs, reliability programs, QA programs, nondestructive testing (NDT) services, and line maintenance

BizJet International, Inc - Continued Checks: All maintenance capabilities

Approvals: FAA, EASA, Cayman Island, Saudi Arabia, Mexico, AS9100 & AS9110, and CAAC

GE Engine Services Steve McManus One Neumann Way Sales Director, Mail Drop U6 Corporate Aviation Sales Cincinnati, OH 45215 Phone: 1-513-552-2936 USA Mobile: 1-513-378-2637 E-mail: steve.mcmanus@ge.com Web: www.geaviation.com/services

Overhauls/heavy repairs: Five CFM56 engine overhaul shops located in Strother Kansas, Petropolis Brazil, Cardiff Wales UK, Scotland UK, Kuala Lumpur Malaysia Six engine repair shops located in Dallas Texas USA, Cincinnati OH USA, London UK, Doha Qatar, Seoul Korea, Shanghai China

Additional services: 24/7 on-wing support, LRU repair and exchange, fleet management, engine leasing, OnPoint Solutions– Rate Per Hour Program, Remote Diagnostics

Marana Aerospace Solutions, Inc Stephen Maceyko24641Pinal Air Park Rd Senior Vice President of Sales Marana, AZ 85653 Phone: 1-520-682-4181 X 5585 USA Fax: 1-520-616-5065 (Formerly Evergreen E-mail: salesinfo@maranaaerospace.comMaintenance Center) Web: www.maranaaerospace.com

Approvals: FAA approved Class IV repair station with ISO 9001 registration

Capabilities: A-D inspections, structural modifications and repair, paint, interior and avionics, engine and APU services, and landing gear services

PATS Aircraft Systems** - See ALOFT AeroArchitects

Maintenance FacilitiesCentral and South America

AGS–Argentina Ground Support Ezeiza International Phone: +5411 5480 5170 Airport Fax: +5411 5480 5169 Corporate Bldg. Mobile: +54911 5404 3259 Fl 3 Suite 302 E-mail: info@agshandling.comBuenos Aires 1802 Agentina Web: www.agshandling.com

COOPESA R. L. Rodolfo SollsP.O. Box 10108-1000 Director, Marketing and Sales San José, Costa Rica Phone: +506 2437 2828 Fax: +506 2437 2829 Mobile: +506 8874 7712 E-mail: marketing@coopesa.com Web: www.coopesa.com Approvals: FAA N-EE4Y151M EASA 145.0044 (Argentina, Brazil, Costa Rica, Colombia, Mexico, Panamá, Venezuela, Cayman, Nigeria, and Bolivia) Checks: A, B, C, D SI, SSID, MSG, CPCP, AD NOTES/SB Services Overhauls/heavy repair: Airframe Special capabilities: Avionics, interiors, paint nondestructive testing (NDT), weight and balance, composite, modifications

Maintenance FacilitiesEurope

AMAC Aerospace AG Ruedi KurzHenric Petri -Strasse 35 Director CH-4010 Basel Maintenance and ProductionSwitzerland Phone: +41 58 310 32 12 Fax: +41 58 310 31 35 Mobile: +41 79 205 64 90 E-mail: rudi.kurz@amacaerospace.com Web: www.amacaerospace.com 24/7 Contact: Edwin Muckenhirn Team Leader Aircraft Maintenance Phone: +41 58 310 3342 Mobile: +41 79 572 9858 E-mail: edwin.muckenhirn@amacaerospace.com Approvals: EASA 145.0363 EASA DO Part 21 Subpart J EASA PO Part 21 Subpart G UAE - Design Organization Approval Part 145 MRO (Bermuda, Cayman Islands, Aruba, UAE, Qatar, Nigeria, Chad, Gabon, Saudia Arabia, Russia, Brazil, Oman, Swaziland, Cameroon, Equatorial Guinea) Checks: Line maintenance—Heavy base maintenance checks

CAMO Approvals: EASA Part M-CAMO Bermuda OTAR Part 39 Cayman OTAR Part 39 UAE GCAA CAR M

Special capabilities: Interior completion, interior refurbishment, Avionics and IFE upgrades, Level 3 Non Destructive Testing (NDT), Wheel shop, Batteries Welding, and Structural Repairs

Fokker Services B.V. Johan van Dorst Aviolandalaan 31 Sales Director Aircraft 4631 RP Hoogerheide Conversions and CompletionsP.O. Box 3 Phone: +31(0) 164 618410 4630 AA Hoogerheide Fax: +31(0) 164 618699The Netherlands Mobile: +31(0) 622 571973 E-mail: johan.vandorst@fokker.com Web: www.fokkerservices.com Eric Cuppen - Director Aircraft Completions & Conversions Phone: +31(0) 164 618 497 Mobile: +31(0) 6 1055 9175 E-mail: eric.cuppen@fokker.com

24/7 AOG Desk Phone: +31 88 628 0888 (Worldwide) Fax: +31 88 628 0811 E-mail: aogdesk@fokker.com

Approvals: EASA 21J, 21G, 145, 147 FAA FAR-145, Manufacturing, Repair, Operations, CAMO, AS9100C, ISO9001, GCAA, GACA, China and others, see Fokker Website Approval details

Services Overhauls & Repairs: Heavy base maintenance checks on 737 Classic and 737NG airframe. Component maintenance and repairs. For full capabilities listing: See: fokkerservices.com/ Capability-List

Special Capabilities: Interior completions, interior refururbishments, modifications, and floor plan changes, upgrades for Avionics, IFE-systems, Satcom/WiFi/ WLAN systems. Facilities Hangars: 4 Hangar Size: 173,000 square feet

Inflite Jet Centre Hangar 1 Office: +44 (0)1279 831 0000 London Stansted Airport E-mail: operations@inflite.co.ukEssex CM24 1RY Web: www.inflitejetcentre.co.uk. Capabilities: Full Base and Line Maintenance

Jet Aviation AG – Basel** Estelle ThorinFlughafenstrasse Director Maintenance Operations P.O. Box 214 Phone: +41 58 158 4721CH-4030 Basel Airport Fax: +41 58 158 4792 Switzerland Mobile: +41 79 501 4017 E-mail: estelle.thorin@jetaviation.ch

Web: www.jetaviation.com For more information on Jet Aviation AG–Basel capabilities, see listing in the “BBJ Authorized Warranty Service Centers” section.

Jet Aviation AG** Geneva Airport Branch Cyril Martiniere17, Route De Pré-Bois Managing Director/AccountableP.O. Box 456 ManagerCH-1215 Geneva Airport Phone: +41 58 158 1000Switzerland Mobile: +41 79 794 51 99 Fax: +41 58 158 1115 E-mail: cyril.martiniere@jetaviation.ch

Web: www.jetaviation.com

AFI/KLM Engineering and Maintenance Jean-Marc SalomonKLM Engineering and VP South Europe & Key Maintenance Center Account Sales Schiphol Airport Phone: +31 (0)1 49 34 87 07 P.O. Box 7700 Fax: +31(0) 49 34 89 31 1117 ZL Amsterdam Mobile: +31 (0)6 75 01 91 74 The Netherlands E-mail: jmsalomon@airfrance.fr

Air France Industries Web: www.afiklmem.com581 Avenue de l’EuropeBatiment Saint AOG Phone: +31 20 3041880Exupery AOG Fax: +31 20 304188993352 Aeroport E-mail: aog-desk.occ@klm.comLe Bourget Cedex Approvals: FAA KRDY791F EASA NL 145.1113 EASA 21J.012 Checks: A, B, C, D Services Overhauls/heavy repair: Airframe, components Special capabilities: Avionics upgrades, interior refurbishment, modifications, strip and paint Additional services: Maintenance and pooling; pool access; CFM56-7 maintenance, repair, and overhaul

Lufthansa Technik AG Hamburg Christian ReckHAM WY/K Director, Customer Service & Weg beim Jäger 193 Government Programs VIP & P.O. Box 630300 Executive Jet MaintenanceD-22313 Hamburg Phone: +49 40 5070 2957Germany 24-Hour: +49 40 5070 64000 E-mail: christian.reck@lht.dlh.de Web: www.lufthansa-technik.com

Approvals: FAA DLAY225D and TXR203L EASA DE.145.0001 GACA MO-114F (Saudi Arabia) GCAA EM/DLH/89 (UAE) CAAC (China), Bermuda, Cayman, Aruba and many more Checks: Full MRO Services: Line Maintenance & Base Maintenenace, Service Bulletins, CPCP, Aging Aircraft Programs Other locations: Frankfurt, Munich, Berlin Services Overhauls/heavy repair: Airframe, components, engine CFM56-7, APU, landing gear & hydraulics Special capabilities: Cabin entertainment & avionics upgrades, interior refurbishment and (major) modifications, aircraft connectivity (e.g. KA Band installation), cabin design studies and consultancy, on-site support (mobile aircraft and cabin services, VIP cabin assembly & smart repairs)

Additional services: Engineering services (CAMO & CAMO support) for airframe, components and engines, aircraft pre purchase inspection consultancy, logistics, FBO services in Germany and western Europe, VIP cabin deep cleaning & refreshment services, nonde-structive testing (NDT) – also on-site, composite repairs, technical training, provisioning of on-board engineers.

SR Technics Switzerland Ltd. Michael GringmuthFlughofstrasse Sales Director - Aircraft ServicesCH-8058 Zurich Airport Phone: +41 58 688 7000 Switzerland Mobile: +41 79 964 6431and E-mail: VIP@srtechnics.com sales@srtechnics.com

SR Technics Malta Ltd Web: www.srtechnics.com P.O. Box 21 Malta Int AirportLQA 5000 24/7 contact/AOG: +44 58 688 75 00Malta Line maintenance: +41 58 688 61 13 E-mail: linemaintenance@srtechnics.com

Approvals-Switzerland: CH.145.0200 (Maintenance) CH.MG.7005 (Continuing Airworthiness) CH.21G.0016 (Production) EASA.21J.358 (Design) FAA: 14 CFR Part 145: SWRY3221 Bermuda CAM BDA/CAMO/030 Checks: Line maintenance A, B, C, and D

Services Overhauls/heavy repair: Airframe, VIP, Components, Engines CFM56 Series repair station + Pratt and Whitney 4000 series

Special capabilities: Avionics upgrades, Modifications Continuing Airworthiness Manage- ment, Airworthiness Review Certifi- cate Inspections, Supplemental Type Certificates (STC), Wheels & brakes, Nondestructive test (NDT) Aircraft & modification refurbish ment, Strip and paint

Additional services: Line maintenance, Technical training Airframe, engine, and component engineering, Fleet Technical management, Minor Modifications, Cabin modification programs, AOG recovery, VIP interiors and other services

Maintenance FacilitiesAfrica and the Middle East

Alsalam Aircraft Company** Musaed AlghamdiP.O. Box 8012 Business Development Riyadh 11482 Phone: +966 1 874 2222 Ext 2004King Khaled Intl. Airport Mobile: +966 500106978Kingdom of Saudi Arabia Fax: +966 1 220 0199 E-mail: mal-ghamdi@alsalam.aero

Services, Special capabilities: VIP refitting/refurbishment, modifications, composites, entertainment/avionics upgrades, interior design, manufacturing, strip and paint, engineering/DER services For more information on Alsalam Aircraft Company capabilities, see listing in the “BBJ Authorized Warranty Service Centers” section.

Arabian Aircraft Services Co. Limited (ARABASCO) Richard HarrisP.O. Box 9094 Director of Maintenance Jeddah 21413 Mobile: +966 50 709 2032Kingdom of Phone: +966 2 684 6945Saudi Arabia E-mail: Richard.harris@arabasco.aero Web: www.arabasco.aero

Approvals: GACA AMO-005, FAA BIRY385N, Lebanon LCAA No. 8, UAE GCAA AMO/156/05 AOC Part 125 #006 Part 135 #010 Services Wheel and brake overhaul, battery service shop, nondestructive testing (NDT), Honeywell Service Center for LRUs

Full service ground handling and turnaround services, flight plans and weather services, catering, freight forwarding

Facilities Hangers: 1 Hours: FBO (including Riyadh) 24 hours a day; crew and passenger VIP lounge and servicesJet Aviation – Dubai** Dubai 24-Hour Phone: +971 4 299 4464International Airport Fax: +971 4 299 484 P.O. Box 84933Dubai, UAE Maintenance Duty Mobile: +971 50 552 5487 Director of Maintenance Mobile: +971 50-899 9390 Web: www.jetaviation.com

For more information on Jet Aviation–Dubai capabilities, see listing in the “BBJ Authorized Warranty Service Centers” section.

Maintenance FacilitiesAfrica and the Middle East

Maintenance FacilitiesAsia and Pacific

Boeing Shanghai Aviation Services Co., Ltd. Anton Kholodenko118 Feiao Rd Director, Sales & MarketingPudong Intl Airport Phone: +86-21-2021-5020Shanghai, PRC Mobile: +7 (985) 410-04-39 Postcode 201207 E-mail: anton.a.kholodenko@boeing.com 24-Hour Service Hotline: +86 (21) 6835 8056 Web: www.BoeingShanghai.com Approvals: FAA, EASA, KCASA, DCA, Bermuda

Overhaul/maintenance: Airframe, components

Special capabilities: Fleet management, engineering/planning, composite repair, manufacturing

China Aircraft Services Limited Jack Li81 South Perimeter Road General Manager - Commercial &Hong Kong International Airport Customer SupportLantau, Hong Kong Phone: +852 2261 2838 Mobile: (+86) 13434382878 (China) (+852) 63754182 (Hong Kong) E-mail: jack.li@casl.com.hk

7/24 Phone: +852 2261 2261 Fax: +852 2261 2266 E-mail: mo@casl.com.hk Web: www.casl.com.hk Approvals: HKAR, CCAR (JMM), FAA, EASA 145 Capabilities: Aircraft line maintenance to Heavy Maintenance (BBJ)

EVA SKY JET CENTER No. 3, Alley 123, Lane 405 Phone: +886 2 2175 9600Dunhua N. Rd. Fax: +886 2 2717 5250Songshan Dist E-mail: evaskyjet@evaskyjet.comTaipei City 10548Taiwan Web: www.evaskyjet.com Capabilities: Comprehensive Logistics Support, Flight Operations Service, Ground Handling, Inflight Cuisine, Complete Line Service to Interior Refurbishment

HAECO - Private Jet Solutions Henry Chan(formerly listed as TAECO) Vice President Commercial 20 Dailiao Road Private Jet SolutionsEast Gaoqi Phone: +86 592 573 7735 International Airport Fax: +86 592 573 0214Xiamen, 361006 E-mail: henry.chan@haeco.comPR. China Jacqueline Jiang Director Commercial Phone: +86 592 573 7621 E-mail: j_jiang@haeco.com

Yuk Kin Chan Executive General Manager Phone: +86 592 5737008 E-mail: Wilson.chan@haeco.com

Web: www.taeco.com

Approvals: CAAC/HKCAD/EASA/FAA/JCAB/ CAAS/TDCA, etc CAAC DMDOR (Designated Modification Design Organization Representative) HKCAD POA (Production Organisation Approval) HKCAD DOA (Design Organisation Approval)

Services Heavy maintenance up to D Check, Line Maintenance stations located in Xiamen, Beijing, Shanghai, Tianjin, Nanjing, Chongqing and Zhengzhou Cabin Interior completion, modification and refurbishment, Components, Landing Gear

Jet Aviation – Singapore John Riggir1071 West Camp Road General ManagerSeletar Airport Phone: +65 6335 7335Singapore 797799 Mobile: +65 9127 7327 E-mail: john.riggir@jetaviation.com.sg

AOG/24-Hour: +65 9030 9663 FBO/24-Hour: +65 9118 8365 Web: www.jetaviation.com Herb Chalal Director of Sales Mobile: +65 9677 8992 E-mail: herb.chahal@jetaviation.com.sg

Murtaza Hassan Director Maintenance Operations Mobile: +65 9231 7500 E-mail: murtaza.hassan@jetaviation.com.sg

Faizal Khan Director FBO Mobile: +65 9652 6770 E-mail: faizal.khan@jetaviation.com.sg

Approvals: FAA, Bermuda, Cayman Islands

Capability: Up to 36 Month, C Check, Interior refurbishment and repairs, Avionics, CAMO Services, FBO Services, Parking and Hangarage.

Facilities

Paint Facilities

Tuscany, Italy

cs BBJ 777-300ER Characteristics

Paint Facilities

The following paint facilities report the ability to accomplish VIP quality painting on BBJ aircraft. Boeing does not recommend nor endorse these firms, nor do we follow performance or maintain an ongoing aware-ness of each firm’s capability. This listing is not intended to be all-inclusive, but it will be updated annually to add or delete facilities as they become known to BBJ. The intent of the list is to provide BBJ owners and operators with names of potential paint facilities that can be contacted if work is required on the aircraft.

Associated Painters 8924 W. Electric Ave Office: 1-509-321-0342Spokane, WA 98204 USA Web: www.associatedpaintersinc.com

Aviation Exteriors – AvEx Dean LoveAcadiana Regional Airport Customer Relations Manager, 1218 Hangar Dr. Planning Manager New Iberia, LA 70560 Phone: 1-337-365-6646USA Fax: 1-337-365-6663 Mobile: 1-337-380-4008 E-mail: dean@avexpainting.com Web: www.avexpainting.com

Dean Baldwin Painting, LP. Rick Smith2395 Bulverde Road, Vice President, BusinessSuite 105 Development Bulverde, TX 78163 Phone: 1-830-438-5340USA Mobile: 1-210-883-6033 E-mail: ricks@deanbaldwinpainting.com Special capabilites: Flight control balance, Minor Maintenance

Web: www.deanbaldwinpainting.com

Also see next page for more Paint Facilities.

L-3 Integrated Systems Frank Prazinko7500 Maehr Road VIP/Head of State ProgramsWaco, Texas 76715-4580 Phone: 1-254-867-2525USA Mobile: 1-254-230-5616 E-mail: Frank.W.Prazinko@L-3com.com

Web: www.l-3vipinteriors.com

King Aerospace Keith WeaverArdmore Municipal Airport Phone: +1-972-248-4886 402 Wright Street +1-580-389-5505Building 320 Mobile: +1-972-948-1444Ardmore, Oklahoma E-mail: kweaver@kingaerospace.com USA vvip@kingaerospace.com

Web: www.kacommercialcorp.com

Marshall Aerospace & Defence Group Malcolm ChandlerThe Airport Marketing Executive Newmarket Road UK Mobile: +44 7468 708 324Cambridge Rol Mobile: +353 87 9235114 CB5 8RX E-mail: malcolm.chandler@marshalladg.com United Kingdom Web: www.marshalladg.com

Sabena Technics Daniel Soltani19 Rue Marcel Issartier VP Sales - VIP Completion33700 Merignac Phone: +33 1 56 55 22 66France Mobile: +33 6 76 96 55 34 E-mail: daniel.soltani@sabenatechnics.com Web: www.sabenatechnics.com

Paint Facilities

Training

Paris, France

Lyn SorensenVIP Training Sales Manager Phone: 1-206-662-4620BBJ Mobile: 1-206-755-1932 E-mail: lyn.d.sorensen@boeing.com

John Steinnes – Flight Training737 Fleet Manager, Phone: 1-425-237-5832BBJ Flight Training Mobile: 1-206-653-4254 E-mail: john.a.steinnes2@boeing.com

Gani Ildefonso – Maintenance TrainingFleet Manager, Phone: 1-206-662-4119BBJ Maintenance Mobile: 1-206-856-7396 Training E-mail: gani.ildefonso@boeing.com

Angela Miller – BBJ Maintenance Training & “Per Seat” Course EnrollmentBBJ Maintenance Phone: 1-206-612-6918Training Coordinator E-mail: angela.r.miller@boeing.com

For more Boeing Training information, please go to Boeing Training & Flight Services online at: www.boeing.com/tfs.

For online training enrollment for BBJ (NG) or “per seat” offered training, please go to:

www.myboeingtraining.com.

See page next page for information on GE and Snecma training.

TrainingBoeing Flight Services

CFM Aero Engine Maintenance Training Center (AEMTC) Guanghan City, Phone: +86 838 5183449Sichual Province Fax: +86 838 5192747China E-mail: chen.yang@safran.cn Web: www.aemtc.com

CFM56 Training Center (CFMAESSA)Hyderabad, India Phone: +91 40 66607240 Fax: +91 40 66607241 E-mail: vijay.mehra@cfmaessa.com

GE Customer Technical Education Center (CTEC) Cincinnati, Ohio Phone: 1-513-552-6692USA Fax: 1-513-552-2777 E-mail: cts.scheduling@ae.ge.com

Web: www.geaviation.com/services/ctec

Snecma Customer Training Center Melun, France E-mail: training.center@snecma.fr Fax: +(33) 1 6414 8843

Web: cwcs.cfm56.com

TrainingGE and Snecma Training

Worldwide Fleet Support

Iqaluit, Canada

Fleet Sup

24-Hour Customer SupportBBJ Regional Representatives

North America-West Central/South America Scott C. Lenicka

Ventura, CA Mobile: +1-805-886-9833 E-mail: scott.c.lenicka@boeing.com

North America-East and South America Stuart Cole Dallas, TX

Mobile: +1-404-797-4118 E-mail: stuart.d.cole@boeing.com

Europe/CIS David J. Peterson Basel, Switzerland

Mobile: +41 79 759 7428 E-mail: david.j.peterson2@boeing.com

Africa/Middle East Richard G. Webb Abu Dhabi, United Arab Emirates

Mobile: +971 (50) 554 4945 E-mail: richard.g.webb@boeing.com

China Steven JiangMainland, Hong Kong and Beijing, China Taiwan Mobile: +86 13701204812

E-mail: steven.jiang@boeing.com

Austral-Asia Contacts on Next Page

Worldwide Fleet SupportBBJ Regional Representatives

Continued

Austral-Asia Jakarta, Indonesia Karl HenryBoeing Field Service Phone: +62 815 14873078Office E-mail: bfsjkt1@boeing.com

Seoul, Korea Benjamin WrightBoeing Field Service Phone: +82 10 4660 0439Offices E-mail: bfssel-aar@boeing.com

Phil Barton Phone: +82 (02) 2663 6540 E-mail: bfssel-kal@boeing.com

Singapore & Brunei George ShieldsBoeing Field Service Phone: +673 721 9582Office E-mail: bfsbwn@boeing.com

Sydney, Australia Dave KellamBoeing Field Service Phone: +61 466 523 792Office E-mail: bfssyd1@boeing.com

North America

Atlanta 1-404-714-3129Calgary 1-403-444-6268Chicago 1-872-852-9188Dallas (BBJ Rep) 1-404-797-4188Houston 1-713-324-3626Los Angeles 1-310-364-0918Louisville 1-502-359-1034Memphis 1-901-224-5090

San Francisco 1-650-877-0181Seattle (Ops Ctr) 1-206-544-7500Montreal 1-514-422-6100New York 1-914-701-6626Toronto 1-905-676-5731Tulsa 1-918-292-2707Ventura (BBJ Rep) 1-805-886-9833

Worldwide Fleet SupportBoeing Regional Representatives

Latin and South America

Bogota +57 1 587-7700 X 4175Buenos Aires +54 11 4480 5183 Mexico City +52 55 9132 6362

Panama City +507 238 1829Santiago +56 (9) 6208 5161 São Paulo +55 11 5092 3936 +55 11 5031 8850

North Europe

Amsterdam +31 20 649 8100 +31 20 648 4639Brussels +32 2 720 6899Dublin +353 (0) 944 6120Gatwick +44 1293 613627London +44 20 8562 3058

Luton +44 1582 648077Luxembourg +352 4211 3399Oslo +47 6482 2174Stansted +44 788 018 7919Stockholm +46 8 797 4911

South and Central Europe

Basel (BBJ Rep) +41 79 759 7428Berlin +49 173976 42337Frankfurt +49 69-696 141280 +49 69 696 89407Hanover +49 511 972 7387Istanbul +90 212 465 5121

Malpensa +39 346289 5453Munich +49 89 9781 1083Palma +34 971 492868Paris +33 1 4864 1069Prague +420 220 114-351Rome +39 06 6563 2052Warsaw +148 22 606 9919

Africa, India, Pakistan, Bangladesh and Middle East

Abu Dhabi (BBJ Rep) +971 50 554 4945Addis Ababa +251 11 6651189Algiers +213 665 19 2875Amman +962 79 754 1222Cairo +20 2 418 3680Casablanca +212 522 499 423Dhaka +880 2 58957641Doha +974 4010 9495Dubai +97142182030

Jeddah +966 12 685 5011Johannesburg +27 11 390 1130Karachi +92 21-9904 5363Luanda +244 926 24 0870Malabo +240 551 913 785Mumbai +91 22 2615 8091Muscat +968 24518570Nairobi +254 20 642 2056New Delhi +91 981 143 9737Tel Aviv +972 3 971 1147

Worldwide Fleet Support Boeing Regional Representatives

Asia-Pacific, Japan, and Korea

Bandar Seri Begawan +673 2 332 094Bangkok +66 2 137-6060Hanoi +844-3872-5223Manila +63 2 852 3273Narita +81 476-30 3408Okinawa +818 0769 15505

Seoul +82 (02) 2663 6540 +86 20 3606 8200Singapore +65 6541-6074Taipei +886 3-383 3023 +886 3 393 1040Tokyo +81 3 5756 8860 +81 3 5756-5077

Beijing (BBJ Rep) +86 137 0120 4812Chengdu +86 28 8572 2710 Guangzhou +86-20-3606 8200Haikou +86 898 6575 6734 Hong Kong +9011 852 2747 8946 +852 9332 6072

Jinan +86-531-8873-4643Shanghai +86-21 2233 5155 Shenzhen +86 755 2777 7602Xiamen +86 592 573-9225Ulaanbaatar +976 9 441 0103Urumqi +86 991 380-6838

Russia, Ukraine and Southwest Pacific

Almaty +7 727 356 0063Ashgabat +993 12 23 45 87Auckland +64 9 256 3981Baku +994 12 492 9027Brisbane +61 7 3622-5514Jakarta +62 21 5591 5028Kiev +380 050 352 0370

Kuala Lumpur +60 3 7846 2569Melbourne +61 4 667 774 558Moscow +7 495-937 3540 +7 495 363 6455Sydney +61 2 9691 7418Tashkent +998 71 120 6572Tyumen 1-425-965-6138

64.8 m(212 ft 7 in)

73.9m(242 ft 4 in)

63.73 m(209 ft 1 in)

18.6m(60 ft 11.5 in)

64.8 m(212 ft 7 in)

BBJ 777 Heights, lengths, wingspan

■ BBJ 777-200LR / 200ER■ BBJ 777-300ER

erators

Operators

Hanoi, Vietnam

ACM AIR CHARTER Thomas MinningerBBJ2 - YD416 Managing Director BBJ2 - YD419 Phone: +49 7229 3022 127 Fax: +49 7229 3022 251 E-mail: minninger@acm-air-charter.de Thomas Galle Director of Maintenance Phone: +49 7229 3022 505 Fax: +49 7229 3022 501 E-mail: thomas.galle@acm-air-charter.de

Art Aviation Flugbetriebs GmbH Soren NapstadBBJ1 - YG133 Director Flight Operations Phone: +43 676 848155 124 E-mail: soren.napstad@artaviation.com

Bernhard Prokop Accountable Manager Phone: +43 1 532 21 69 E-mail: bernhard.prokop@artaviation.com

ATX Air Services Jim Barrow13537 Heritage Parkway Director of OperationsFort Worth, Texas 76177 Phone: 1-682-831-0055 E-mail: jimb@atxas.com

Rob Adsett Director of Maintenance Phone: 1-682-831-0055 E-mail: roba@atxas.com

Avjet Corporation Timothy J. BurgBBJ - YG079 BBJ Director of Maintenance Phone: 1-818-565-1038 Mobile: 1-818-370-2122 Fax: 1-818-565-1063 E-mail: bisav@sbcglobal.net

Operators

Bel Air Limited Lee ProudfoodBBJ - YG022/VP-BWR Chief Pilot Peter Chapman Director of Maintenance Phone: +44 775 383 4825 Fax: +44 144-070 3466 E-mail: chpmptr@aol.com

Boeing Executive Flight Operations Michael G. WuebblingBBJ - YG001, YG035 & YG036 Maintenance Manager Phone: 1-219-977-4933 Mobile: 1-219-308-3971 Fax: 1-219-944-3725 E-mail: michael.g.wuebbling@boeing.com

Mark A. Jackson Chief Pilot Phone: 1-219-977-4905 Fax: 1-219-944-3725 E-mail: mark.a.jackson2@boeing.com

Chartwell Scott PattersonBBJ - YG017 Chief Pilot Phone: 1-818-557-0500 Fax: 1-818-557-6516 E-mail: swp727@aol.com Tom Indseth Director of Maintenance Phone: 1-818-557-0500 E-mail: tindseth@aol.com

Operators

Clay Lacy Aviation Russ BorgninBBJ - YG037 Chief Pilot Mobile: 1-206-618-3749 E-mail: rborgnin@claylacy.com Dale Baker Director of Maintenance Mobile: 1-602-549-1049 E-mail: dbaker@claylacy.com

Costa Azzoura Ltd Robin SomerfieldBBJ - YG068 Chief Pilot Phone: +44 771 757 1395 E-mail: robin.somerfield@btinternet.com

Doug Beckham Director of Operations Phone: +44 778 525 0965 E-mail: doug.beckham@gmail.com

Dubai Air Wing Chris McVicarsBBJ - YG007/A6-HRS Chief Pilot BBJ2 - YD402/A6-MRM Phone: +971 4 208 1242BBJ2 - YD412/A6-HEH Fax: +971 4 224 4410BBJ2 - YD414/A6-MRS Mobile: +971 5 0644 4827737-800 - YR043/A6-FZZ E-mail: mcvicars@daw.ae

747-400 VIP’s RM167/A6-HRM RM168/A6-MMM Victor RaviRM852/A6-GGP Director of Engineering RT102/A6-COM and Maintenance Phone: +971 4 208 1300 Fax: +971 4 224 4622 Mobile: +971 5 045 08297 E-mail: ravi@daw.ae

Operators

EIE–Eagle, Inc. Bart BaxterBBJ2 - YD409 Chief Pilot Mobile: 1-206-660-8195 UK Mobile: +44 750 095 4747 E-mail: bartbaxter@msn.com Mike Fowler Maintenance Manager Phone: +44 127-968 1674 Mobile: +44 779-600 7444 Fax: +44 127-968 0209 E-mail: fowler133@yahoo.co.uk

Al Sichlinger Aviation Manager Phone: 1-208-676-0134 Mobile: 1-208-699-2273 E-mail: alsichl@intermaxnetworks.com

Fertitta Enterprises Ron RayF & L Aviation Managing Director of Aviation BBJ - YG031 (Director of Flight) Phone: 1-954-647-8603 E-mail: ronray2001@aol.com

Victor Tataseo Director of Maintenance Phone: 1-702-461-6501 E-mail: vtataseo@cox.net

First Virtual Air, LLC Brian HazenBBJ - YG128 Director of Maintenance Phone: 1-408-221-2604 E-mail: bhazen@siebel.org

FunAir Wayne Knittel Director of Operations Phone: 1-305-891-0017 Fax: 1-305-891-3874 E-mail: wayne@funairusa.com Ed Case Director of Maintenance Phone: 1-305-891-0017 E-mail: ed@funairusa.com

Global Jet Nicolas JaccardBBJ - YG093, YG096, BBJ MaintenanceYG099, YG124 Manager BBJ2 - YD404 Phone: +41 79 434 7176 BBJ3 - YH307 E-mail: nicolas.jaccard@globaljetlux.com767 VIP - VS825

Global Jet Austria Phone: +43 1-533 96-30 314Head Office E-mail: info@globaljetaustria.com Global Jet Luxembourg Phone: +352 49 80 89Head Office E-mail: info@globaljetlux.com

Hyundai Joongho ChoiBBJ - YG119 & YG137 Deputy General Manager, Flight Team Phone: +82 10 5328 2675 Fax: +82 2 2064 0739 E-mail: joongho@hyundai.com

Operators

Jet Aviation Business Jets AG Ralph IngoldBBJ - YG015 & YG118 Director Flight Operations Phone: +41 58 158 8619 Fax: +41 58 158 8615 E-mail: ralph.ingold@jetaviation.ch

Patrick Schonenberger Deputy Director Flight Operations Phone: +41 58 158 8600 Fax: +41 58 158 8615 E-mail: Patrick.schoenenberger@jetaviation.ch

Martin Eibicht Director of Technical Services Phone: +41 58 158 8740 Fax: +41 58 158 8745 E-mail: martin.eibicht@jetaviation.ch

L Brands Inc Tim StehleBBJ - YG005 Director of Flight Operations Phone: 1-614-415-1800 4387 International Gateway Fax: 1-614-415-1826 Columbus, Ohio E-mail: tstehle@lb.com43219 Dennis Curtin Director of Maintenance Phone: 1-614-415-1800 Office Phone: 1-614-415-1842 Mobile: 1-614-746-4053 Fax: 1-614-415-1841 E-mail: dcurtin@lb.com

Operators

Lowa Corporation Kurt LuderBBJ2 - YD406/VP-BZL Chief Pilot Phone: +41 61 325 2020 Fax: +41 61 325 2242 E-mail: kurtluder@hispeed.ch lowa@hispeed.ch Jean-Marie Zuger Chief Engineer Phone: +41 58 158 4938 E-mail: zuger.jmy@orange.fr jmyzuger@aol.com

Kevin Tumilty Training Manager Phone: +41 61 325 20 20 E-mail: kevin.tumilty@gmail.com

MGM Resorts International Dave CoxBBJ - YG042 Director of Aviation Phone: 1-702-692-2262 Fax: 1-702-736-6517 Mobile: 1-702-244-0824 E-mail: dacox@mgmresorts.com

Richard McMillon Manager of Fleet Reliablity Phone: 1-702-692-2272 Mobile: 1-702-234-2602 Fax: 1-702-597-9653 E-mail: rmcmillon@mgmresorts.com

Mid East Jet, Inc. Capt. David E. ThomasYG013, YG021 Vice President Operations YD407 Mobile: 1-808-783-5566YH302 Fax: +96612-257-1643 E-mail: davidethomas@email.msn.com Jawaid K. Ghoari Director of Maintenance Mobile: +966 503 737 568 E-mail: aghoaric514@rogers.com

Operators

National Air Services (NAS) Captain Khaled Al HamdanBBJ - YG080 Executive Director of Flight BBJ - YG086 Operations BBJ - YG087 Phone: +966217 1800 Ext: 1219BBJ2 - YD403 Mobile: +966500168901BBJ3 - YH306 E-mail: kalhamdan@nasjet.com Web: www.nasjet.com

Khaled Al Hussein Director of Maintenance Mobile: +966507014735 E-mail: Kalhussein@nasjet.com

Orient Global Edan Oestreich BBJ - YG011 Director of Operations Mobile: +65 8127 9302 +66 8 6120 0413 E-mail: edan.oestreich@orientglobal.com

Michael Rupe Director of Maintenance Mobile: +65 (8127) 9306 E-mail: michael.rupe@orientglobal.com

Ian Barratt - Chief Pilot Mobile: +65 8127 9304 E-mail: ian.barratt@orientglobal.com

Picton II Ltd. William ChristopheBBJ - YG006 Aviation Manager Phone: +41 79 737 7000 E-mail: wchristophe@gmail.com

Operators

PRIVAJET Christian WeberBBJ - YG038 General Manager Phone: +356 2778 1559 Ext 444 Mobile: +33 6 08 21 43 23 E-mail: cweber@privajet.com

Jerome Franier Commercial Director Phone: +356 2778 1559 Ext 255 Mobile: +44 7879 118 775 E-mail: jfranier@privajet.com

PrivatAir S.A. - BBJ Marc MonodBBJ - YG064/HB-IIQ Flight Operations Manager BBJ - YG092/HB-JJA Phone: +41 22 9296 759737-300 VIP - Fax: +41 22 9296 701 PP875/HG-JJB E-mail: marcmonod@privatair.com 737-300 VIP - PP874/HG-JJC Dave Parkyn737-800 VIP - Chief Operating Officer YK133/D-APBB Phone: +41 22 9296 740737-800 VIP - Fax: +41 22 9296 749 YJ935/D-APBC E-mail: daveparkyn@privatair.com 737-800 VIP - YJ936/D-APBD 757-200 VIP - NA238/HB-JJD

Royal Australian Air Force Qantas Defense Services Tony FraserBBJ - YG072 & YG075 Program Manager Phone: +61 2 6275 8511 E-mail: afraser@qantas.com.au

Ruffin Development Chase LoupeeBBJ - YG003 Chief Pilot Mobile: 1-219-796-7690 E-mail: bbjpilot.chase@gmail.com

William Beard Director of Maintenance Phone: 1-702-233-1737 Fax: 1-702-233-1580 Mobile: 1-949-300-8182 E-mail: gexopr@gmail.com

Sands Aviation Paul GillcristBBJ - YG016 Managing Director BBJ - YG043 Phone: 1-702-414-5000 E-mail: paul.gillcrist@venetian.com

Doug Wilke Director of Maintenance Phone: 1-702-414-5002 Mobile: 1-702-545-7340 E-mail: doug.wilke@venetian.com

SAS Institute Inc. Kenneth ConnerBBJ - YG041 Director of Aviation Phone: 1-919-840-4230 Fax: 1-919-840-4233 E-mail: ken.conner@sas.com Craig Jones Aviation Maintenance Manager Phone: 1-919-840-4230 x 55538 Fax: 1-919-840-4233 Mobile: 1-919-271-8677 E-mail: craigk.jones@sas.com

Operators

Tunisair Capt. Mahmoud CheikhrouhouBBJ - YG030 VIP Flights Manager Mobil: +216 71 700 192 E-mail: mahmoud.cheikhrouhou @tunisair.com.tn Tarek Ben Salem Director of Maintenance Mobil: +216 98 332412 E-mail: Tarek.BENSALEM @tunisair.com.tn

Tutor-Saliba Corp. Chris BarkleyBBJ - YG070 Chief Pilot Phone: 1-818-904-9417 Fax: 1-818-904-3421 E-mail: tscperini@yahoo.com Kris Spurgin Director of Maintenance Phone: 1-818-416-6261 Fax: 1-818-904-3421 E-mail: tscperini@yahoo.com

16.3m(53 ft 4 in)

62.8m(206 ft 1 in)

56.7 m(186 ft 1 in)

62.1 m(203 ft 8 in)

16.9m(55 ft 8 in)

60.1 m(197 ft 4 in)

■ BBJ 787-8■ BBJ 787-9

64.8 m(212 ft 7 in)

73.9m(242 ft 4 in)

63.73 m(209 ft 1 in)

18.6m(60 ft 11.5 in)

64.8 m(212 ft 7 in)

■ BBJ 777-200LR / 200ER■ BBJ 777-300ER

19.5m(64 ft 2 in)

68.5 m(224 ft 7 in)

76.4m(250 ft 8 in)

BBJ 747-8 Heights, lengths, wingspan

■ BBJ 747-8

35.91 m(117 ft 10 in)

42.1m(138 ft 2 in)

39.5m(129 ft 6 in)

12.5m(41 ft 2 in)

BBJ MAX Heights, lengths, wingspan

■ BBJ MAX 8■ BBJ MAX 9

BBJ Family Heights, lengths, wingspan

■ BBJ/BBJC■ BBJ 2■ BBJ 3

33.61m(110 ft 4 in)

39.51m(129 ft 6 in)

42.11m(138 ft 2 in)

12.5m(41 ft 2 in)

35.91 m(117 ft 10 in)

Long Bach Nguyen is one of the few photographers who enjoys the opportunity to create stunning images from the desk of his day job. As a professional pilot based in Seattle, Long spends most of his time crisscrossing the western United States in a diverse group of aircraft. Flying full time provides him the opportunity to capture unusual views of the landscape, spectacular weather formations, and other fresh perspectives few photographers ever experience. Long also provided photographs for the 2013 and 2014/2015 Handbook and took the photographs during the 2013 BBJ OOC. He will also be photographing the 2014 OOC.

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About thePhotographer

For More InformationPhone: 1-206-662-4300Fax: 1-206-662-4330E-mail: business.jets@boeing.comWeb: www.boeing.com/bbj

Customer Support Handbook 2014–2015 - AMES handbook.pdf · · 2016-11-17Customer Support...

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Transcript of Customer Support Handbook 2014–2015 - AMES handbook.pdf · · 2016-11-17Customer Support...

BBJ Best Places to Work in Baltimore

BBJ October-November 2009

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2009 BOEING BBJ - American Aircraft Sales

2015 Boeing BBJ 737-700 - ACJetexpert · 2015 Boeing BBJ 737-700 Specifications and/or descriptions are provided as introductory information only and do not constitute representations

BBJ June/July 2011

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BBJ Personal Swot Analysis Ppt 4

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Language/Interpreter The Anatomy of BBj

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