Post on 16-Apr-2017
AT&T Mobility Solutions
Line of Business ApplicationsOverview
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Reaping the Benefits of Enterprise MobilityBusiness Processes
with Highest ROI
Work Order Management
Sales Order Quote/Commit and Opportunity Management
Workforce Scheduling/Dispatch
Asset Tracking and Monitoring
Mobile Inventory Management
Enterprise Collaboration and Workflow
Data Capture & Remote Access
Business Benefits
Wireless field service solution connects Sun Microsystems engineers to critical company data making the more productive
Wireless wide area connectivity solution saves lives at American Medical Response
WWAN connectivity solution is a diverse and cost-effective
alternative for wireline connections at Florida Power & Light
Wireless gives Adidas sales representatives more time to sell
Real-time supply chain at PepsiCo will speed up order fulfillment
and improve delivery performance
Avis is using wireless nationwide to check-in customers directly from the airport shuttle, driving more
business
Leading P&C carriers and auto writers improve productivity and
reduce claim expenses by wirelessly enabling claims
adjustors
AT&T Customer Case Studies
Availability to promise with real-time commit
Up-sell / cross-sell to drive revenue
More professional image First-time fix Reduced cycle time
More items / day Reduced re-work Better vehicle / asset utilization Downtime converted into productive time
Differentiation in the market Greater employee satisfaction and
retention
Savings in time/expense of travel Lower back-office support cost Telecom cost reduction Inventory reduction Reduced reliance on overtime
CUSTOMER SATISFACTION
COST REDUCTION
REVENUE GROWTH
INNOVATION / EXCELLENCE
IMPROVED PRODUCTIVITY
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Field Service Automation Solutionspowered by Corrigo
Core Message: Key AT&T Benefit
Customer
ServiceRep
ServiceTech
OperationsManagement
Dispatch
Do
Document
L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S
Wireless FSA bundles configured to meet the needs of companies of varying sizes and at varying points in their state of
wireless technology adoption
• Wide range of device platforms from which to choose
• Fully hosted by Corrigo• Deploys Over-the-Air
• Solutions provided by two of the leaders in wireless FSA solutions
• Integration with TeleNav to take advantage of mapping/navigation efficiencies
• A unified bill from AT&T
Device supportJava, RIM, PPC
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Maintaining Business Continuity
Providing customers and employees network reliability, mobility and speed of recovery
• $60M investment in National Emergency Response Program (NERP)• Self sufficient mobile convoy• Trailers with generator, satellite COLT, BPX and landline • Emergency communication SUV• Network equipment trailers• $60M investment in National Emergency Response Program (NERP)
Network Assets • Main Switching Centers (MSC) interconnects• Wireless network built with fail-safes• National and Regional Network Operations Center• MSC, data centers and critical cell sites
Prevention – Mitigation – Response and Recovery
C O N N E C T I V I T Y & M A N A G E M E N T S E R V I C E S
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AT&T Business Continuity Solutions
Continuity Planning and Crisis Management• AT&T has a solid foundation to support customer business continuity
Prevention and Mitigation Offers• Commercial Connectivity Services • Wireless WAN Connectivity• Wireless Priority Service• Professional Services
Response and Recovery Offers• Rapid Activation/Shipments and Services• Outage Notification
– AT&T Enterprise Data Help Desk manages automated email of data outage notifications to subscribed Enterprises
C O N N E C T I V I T Y & M A N A G E M E N T S E R V I C E S
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Wireless WAN Connectivity from AT&T
Wireless WAN allows locations to connect to the corporate infrastructure across AT&T’s Broadband Connect network by using a cellular-enabled router and security-enhanced dedicated or Internet connection to your data center or headquarters location. You can
use Wireless WAN connectivity as an effective alternative to ISDN for backup connectivity (shown below) or as the primary solution in places where wired solutions are not viable
options.
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GSM Voice-based Virtual Private Network service
• Network-based voice service• Database driven, intelligent hosted platform
Features:• Abbreviated Dial capability within company network via
two to five digit extension numbers• One Number service: calling routing to auto forward
callers to predefined fixed or mobile phone number• Zone Billing: Establish geographic zones, or campus-
like environment to gain more economical calling• Customizable call management: ability to set up
restrictions to reduce or eliminate unauthorized calling
Seattle Zone
Employee #1
Employee #1 calls Employee #2 = OfficeReach call
Dallas Zone
Employee #2
Employee #3
Employee #2 calls Employee
#3 = OfficeReach call
IncreasedEmployee
Productivity
Ease of Management
Telecom CostControl
Improved EmployeeAccessibility
OfficeReach
Key Customer Benefits
OfficeReach V O I C E S O L U T I O N S
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Case Studies
Sales Force Automation
Field Service Automation
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Situation• Capture orders generated during sales calls to
retail customers• Improve customer service with quick ability to
determine product availability and eliminating the need for callbacks on orders
Solution• Wireless solution deployed on BlackBerry devices
allows sales rep to check inventory and place orders• Application development was low cost and solution
was easy to deploy
Company Facts• Leading sporting goods manufacturer
• Over 1,000 employees• 200 U.S. sales representatives
“Just one order paid for the solution”
Tim OligmuellerSFA Manager, adidas America
adidas America
Value/Benefits• Inventory checks and order entry
at customer location drives sales• Ability to immediately impact
customer satisfaction• Up-to-date information gives
marketing teams and buyers early look at trends
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Capturing “At Once” Business Company Description• adidas America — leading
sporting goods manufacturer• over 1,000 employees• 200 U.S. sales representatives Business Issue• Capture “at once” business (i.e.,
orders generated on-the-spot during sales calls to retail customers)
• Reduce phone calls to the office to check inventory status, avoiding the disruption of back-office workflow
• Improve customer service by promptly ascertaining product availability and eliminating call-backs to confirm or modify orders
• Gain competitive advantage in a fast-moving industry
Solution• Wireless solution deployed on
BlackBerry devices allows sales reps to check inventory status and place orders directly from the field
Results• On-the-spot inventory check and
order entry drives “at once” sales • Customer satisfaction increased
by immediate response to needs• Vast improvements in sales and
back-office efficiency• Low-cost application
development; easy over-the-air deployment
• “Just one order paid for the solution” — Tim Oligmueller, SFA Manager, adidas America
• Up-to-date information allows marketing team and buyers to quickly spots trends — a competitive advantage for fashion-driven industry
“Our ROI is going to grow and grow.”Tim Olegmueller
SFA Manager
“Translates to increased business in a hurry!”
Mike HouserSales Representative
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Situation• Eliminate paper work order forms & cell phone
dispatch• Improve inventory accuracy• Capture customer signatures and drastically reduce
the time between call complete and invoice• Gain customer data for analysis and preventative
maintenance
Solution• Wireless solution deployed on ruggedized Windows
Mobile devices• Field is able to check inventory status and place
orders directly from remote location
Company Facts• Leading independent Refrigeration & HVAC
Supermarket Contractor in US• 400+ technicians
“No paperwork, it’s fantastic.” Sergio
technician, Source Refrigeration & HVAC, Inc.
Source Refrigeration & HVAC, Inc.
Value/Benefits• Reduce billing errors
• Workforce management with automatic time card entry and PO
tracking• Real-time work scheduling and dispatch, eliminating paper work
orders
Healthcare — Emergency Medical ServicesCompany Description
Since 1982, American Medical Response (AMR) has processed more than 4 million requests for emergency and non-emergency
medical transport services.• The largest private ambulance
service provider in the U.S.• Employs over 18,000 paramedics,
EMTs, nurses, doctors and support staff
Business Issue• Inefficient, error-prone paper-
based patient record• Looking to respond to emergency
calls more quickly to improve patient safety and meet strict
municipal response time requirements.Solution
• Custom electronic patient care record application (MEDS ePCR™)
running on EDGE-enabled ruggedized laptop records patient information throughout transport.
• AVL (auto vehicle location) and CAD (computer-aided dispatch) applications powered by AT&T
Wireless WAN Connectivity Service featuring onBoard Mobile Gateway from InMotion provides wireless ambulance routing and
mapping. Results
• More accurate patient record enhances patient safety and
saves hospital and AMR staff time spent deciphering illegible patient
records.• Dispatchers can dispatch
ambulance closest to emergency location and receive real-time trip
updates and accurate time stamps for completion from the
time an ambulance is dispatched until its arrival in the emergency
room.• AMR is able to meet strict local
government response time requirements allowing it to be
more competitive in the industry.
“The EPCR solution has the potential to transform our business by providing real-
time information to our patients, healthcare
professionals and hospital providers.”William Tara
Chief Information OfficerAMR
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Healthcare — Home CareCompany DescriptionThe Visiting Nurse Association of Florida, Inc. (VNA of Florida) has been advancing home care since 1976. The company employs 400 home care workers, who provide services to hundreds of new patients monthly, as well as sales and administrative staff. VNA of Florida serves 13 Florida counties. Business Issue• Inefficient, error-prone paper-based
patient record requires nurses to do work twice which decreases their efficiency and delays billing.
• Looking to increase patient safety through improved communications between home healthcare nurses and doctors.
SolutionAT&T Pocket PC devices running Homecare Homebase® software automates nurses’ workflow, allowing them to view their daily schedules and transmit data directly from a patient’s home back to the main office.
• Recommended wireless PDA in lieu of inconvenient phone/PDA tethered solution. AT&T reseller repurchased existing devices providing a cost-effective solution.
• Account team ensured that devices were properly deployed at customer site.
Results• Increased efficiency — reduced error
and billing lag time; daily “sync” time eliminated; scheduling/dispatch streamlined; payroll and expense is automated.
• Improved patient care — nurses communicate immediately with physicians to change medical orders; error is reduced.
• Enhanced employee satisfaction — after-hour time spent updating records is eliminated.
• Increased customer satisfaction — a happier staff translates into improved care. VNA of Florida is now deploying the solution to its sales team.
• Proven ROI — increased productivity by 50% (up from 4 to 6 visits per day); 10% reduction in clerical staff (12 positions).
“Everyone who is using the AT&T solution is happier
than they could have imagined. Our initial
expectations certainly have been exceeded.”
Donal CrowChief Executive Officer
VNA of Florida
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Proof of Delivery — Corporate ExpressCompany DescriptionWorld’s largest B2B supplier of office and computer products and servicesBusiness Issue• Drivers had no signature capture (proof
of delivery) capability• Paper-based filing system / drivers using
paper manifests daily• Delivery times and route information
managed separately• Customer returns — processing didn’t
start until the end of the day• Inefficient truck loading process
SolutionWireless solution with Symbol Technologies, integrating existing routing and delivery information systems, rolled out to:• 100 locations• 1,500 drivers• 900 customer care, credit, warehouse
and managementResults• Met internal ROI target• Reduced labor costs• Improved driver productivity 5%• Improved dispatch / customer service
response by reducing response time by an average of 18 minutes
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Looking Ahead: VideoShare for Business
Key Elements:• “See what I see while I am talking to you” • Mobile-to-mobile and (future) mobile-to-pc
interaction• Available on broad array of devices• Enterprise-grade security• Enterprise application integration
Business Benefits:• Dramatically improve quality & efficiency of
communication & collaboration• Simultaneous voice and video enables true
mobile collaboration, increasing productivity
• Extend value of IM, Video Conferencing & other applications
• Expand VideoShare community across wireless & wireline users (roadmap)
Voice Call
Video Stream
2 Way Voice – 1 Way Video
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Broadest Selection of Business Devices
Global Standard continues to enable increase number of devices
We test and certify all mobile devices that we offer over our networkLimited
Data
Voice
SOLU
TIO
N
FUNCTIONALITY
Robust, “PC-like”Forms filling, data access Full business applicationsBasic text messaging, instant
messaging, e-Mail, PIM
GSM Phones
-PTT-Text Msg
PHONE CENTRICDEVICES
Windows Smartphone
s
Blackberry Pearl
PC CARDS for LAPTOPS and TABLET PCs
Integrated LAPTOPS &TABLETS
EMAIL OPTIMIZED DEVICES
Treo 680
Palm OS
Treo 750
RUGGEDIZEDDEVICES
HANDHELD COMPUTING
AT&T 8925
Windows Mobile
Device for Every Worker and
Every Type of Work
AT&T
5700
Motorola Q
Samsung Blackjack
II
BlackBerry Curve
BlackBerry 8820
Windows Mobile
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(LBS) TeleNav GPS NavigatorTeleNav GPS Navigator leverages Location-based Services (LBS) which consist of range of services that incorporate location information with other data to provide a value-added experience for customers. Features• Access audible and visual directions for real-time
navigation on select AT&T devices• Extend the functionality of existing wireless investment
by leveraging the Bluetooth feature of their AT&T wireless device
• Application is billed on the AT&T invoice• Simple OTA provisioning and monthly MRC with an easy-
to-use user interface• Portable and convenient – can move from one vehicle to
another• Easy to use intuitive GUI• Automatic Map and content updates included
L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S
Page 18© 2007 AT&T Knowledge Ventures. All rights reserved. AT&T is a registered
trademark of AT&T Knowledge Ventures.
• Ability to call worldwide from the US• Reaching to over 200 countries• Dial “1+” followed by the country code, city and local
number• Charged on a per minute basis and apply to both Bucket
of Minute and Per Minute Plans • Optional reduced rates for an additional MRC
• Ability to make and receive calls while traveling outside the US: Country to Country, Calling to the US, Incoming Calls
• Voice Roaming in over 185 countries; Data Roaming in over 100 Countries
• Rates are in addition to all other charges under a plan and are deducted from the monthly Bucket of minutes
• Provides customers with the ability to rent a device and purchase service so that they can have mobile service in countries that utilize 3G wireless service such as Korea and Japan
• AT&T has partnered with Cellhire to provide this capability
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AT&T Mobile Solutions International Calling
What Next?
Call All Things Telecom to arrange detailed demonstration of how AT&T Enterprise Solutions will give you the edge needed to advance to the new generation of technology.
Jason Ashton All Things Telecom
(314) 880-7201