Customer pres 2 features-solutions-custom apps_at&t mobility

AT&T Mobility Solutions

Line of Business ApplicationsOverview

1

Reaping the Benefits of Enterprise MobilityBusiness Processes

with Highest ROI

Work Order Management

Sales Order Quote/Commit and Opportunity Management

Workforce Scheduling/Dispatch

Asset Tracking and Monitoring

Mobile Inventory Management

Enterprise Collaboration and Workflow

Data Capture & Remote Access

Business Benefits

Wireless field service solution connects Sun Microsystems engineers to critical company data making the more productive

Wireless wide area connectivity solution saves lives at American Medical Response

WWAN connectivity solution is a diverse and cost-effective

alternative for wireline connections at Florida Power & Light

Wireless gives Adidas sales representatives more time to sell

Real-time supply chain at PepsiCo will speed up order fulfillment

and improve delivery performance

Avis is using wireless nationwide to check-in customers directly from the airport shuttle, driving more

business

Leading P&C carriers and auto writers improve productivity and

reduce claim expenses by wirelessly enabling claims

adjustors

AT&T Customer Case Studies

Availability to promise with real-time commit

Up-sell / cross-sell to drive revenue

More professional image First-time fix Reduced cycle time

More items / day Reduced re-work Better vehicle / asset utilization Downtime converted into productive time

Differentiation in the market Greater employee satisfaction and

retention

Savings in time/expense of travel Lower back-office support cost Telecom cost reduction Inventory reduction Reduced reliance on overtime

CUSTOMER SATISFACTION

COST REDUCTION

REVENUE GROWTH

INNOVATION / EXCELLENCE

IMPROVED PRODUCTIVITY

Field Service Automation Solutionspowered by Corrigo

Core Message: Key AT&T Benefit

Customer

ServiceRep

ServiceTech

OperationsManagement

Dispatch

Do

Document

L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S

Wireless FSA bundles configured to meet the needs of companies of varying sizes and at varying points in their state of

wireless technology adoption

• Wide range of device platforms from which to choose

• Fully hosted by Corrigo• Deploys Over-the-Air

• Solutions provided by two of the leaders in wireless FSA solutions

• Integration with TeleNav to take advantage of mapping/navigation efficiencies

• A unified bill from AT&T

Device supportJava, RIM, PPC

Maintaining Business Continuity

Providing customers and employees network reliability, mobility and speed of recovery

• $60M investment in National Emergency Response Program (NERP)• Self sufficient mobile convoy• Trailers with generator, satellite COLT, BPX and landline • Emergency communication SUV• Network equipment trailers• $60M investment in National Emergency Response Program (NERP)

Network Assets • Main Switching Centers (MSC) interconnects• Wireless network built with fail-safes• National and Regional Network Operations Center• MSC, data centers and critical cell sites

Prevention – Mitigation – Response and Recovery

C O N N E C T I V I T Y & M A N A G E M E N T S E R V I C E S

AT&T Business Continuity Solutions

Continuity Planning and Crisis Management• AT&T has a solid foundation to support customer business continuity

Prevention and Mitigation Offers• Commercial Connectivity Services • Wireless WAN Connectivity• Wireless Priority Service• Professional Services

Response and Recovery Offers• Rapid Activation/Shipments and Services• Outage Notification

– AT&T Enterprise Data Help Desk manages automated email of data outage notifications to subscribed Enterprises

C O N N E C T I V I T Y & M A N A G E M E N T S E R V I C E S

Wireless WAN Connectivity from AT&T

Wireless WAN allows locations to connect to the corporate infrastructure across AT&T’s Broadband Connect network by using a cellular-enabled router and security-enhanced dedicated or Internet connection to your data center or headquarters location. You can

use Wireless WAN connectivity as an effective alternative to ISDN for backup connectivity (shown below) or as the primary solution in places where wired solutions are not viable

options.

GSM Voice-based Virtual Private Network service

• Network-based voice service• Database driven, intelligent hosted platform

Features:• Abbreviated Dial capability within company network via

two to five digit extension numbers• One Number service: calling routing to auto forward

callers to predefined fixed or mobile phone number• Zone Billing: Establish geographic zones, or campus-

like environment to gain more economical calling• Customizable call management: ability to set up

restrictions to reduce or eliminate unauthorized calling

Seattle Zone

Employee #1

Employee #1 calls Employee #2 = OfficeReach call

Dallas Zone

Employee #2

Employee #3

Employee #2 calls Employee

#3 = OfficeReach call

IncreasedEmployee

Productivity

Ease of Management

Telecom CostControl

Improved EmployeeAccessibility

OfficeReach

Key Customer Benefits

OfficeReach V O I C E S O L U T I O N S

Case Studies

Sales Force Automation

Field Service Automation

Situation• Capture orders generated during sales calls to

retail customers• Improve customer service with quick ability to

determine product availability and eliminating the need for callbacks on orders

Solution• Wireless solution deployed on BlackBerry devices

allows sales rep to check inventory and place orders• Application development was low cost and solution

was easy to deploy

Company Facts• Leading sporting goods manufacturer

• Over 1,000 employees• 200 U.S. sales representatives

“Just one order paid for the solution”

Tim OligmuellerSFA Manager, adidas America

adidas America

Value/Benefits• Inventory checks and order entry

at customer location drives sales• Ability to immediately impact

customer satisfaction• Up-to-date information gives

marketing teams and buyers early look at trends

Capturing “At Once” Business Company Description• adidas America — leading

sporting goods manufacturer• over 1,000 employees• 200 U.S. sales representatives Business Issue• Capture “at once” business (i.e.,

orders generated on-the-spot during sales calls to retail customers)

• Reduce phone calls to the office to check inventory status, avoiding the disruption of back-office workflow

• Improve customer service by promptly ascertaining product availability and eliminating call-backs to confirm or modify orders

• Gain competitive advantage in a fast-moving industry

Solution• Wireless solution deployed on

BlackBerry devices allows sales reps to check inventory status and place orders directly from the field

Results• On-the-spot inventory check and

order entry drives “at once” sales • Customer satisfaction increased

by immediate response to needs• Vast improvements in sales and

back-office efficiency• Low-cost application

development; easy over-the-air deployment

• “Just one order paid for the solution” — Tim Oligmueller, SFA Manager, adidas America

• Up-to-date information allows marketing team and buyers to quickly spots trends — a competitive advantage for fashion-driven industry

“Our ROI is going to grow and grow.”Tim Olegmueller

SFA Manager

“Translates to increased business in a hurry!”

Mike HouserSales Representative

Situation• Eliminate paper work order forms & cell phone

dispatch• Improve inventory accuracy• Capture customer signatures and drastically reduce

the time between call complete and invoice• Gain customer data for analysis and preventative

maintenance

Solution• Wireless solution deployed on ruggedized Windows

Mobile devices• Field is able to check inventory status and place

orders directly from remote location

Company Facts• Leading independent Refrigeration & HVAC

Supermarket Contractor in US• 400+ technicians

“No paperwork, it’s fantastic.” Sergio

technician, Source Refrigeration & HVAC, Inc.

Source Refrigeration & HVAC, Inc.

Value/Benefits• Reduce billing errors

• Workforce management with automatic time card entry and PO

tracking• Real-time work scheduling and dispatch, eliminating paper work

orders

Healthcare — Emergency Medical ServicesCompany Description

Since 1982, American Medical Response (AMR) has processed more than 4 million requests for emergency and non-emergency

medical transport services.• The largest private ambulance

service provider in the U.S.• Employs over 18,000 paramedics,

EMTs, nurses, doctors and support staff

Business Issue• Inefficient, error-prone paper-

based patient record• Looking to respond to emergency

calls more quickly to improve patient safety and meet strict

municipal response time requirements.Solution

• Custom electronic patient care record application (MEDS ePCR™)

running on EDGE-enabled ruggedized laptop records patient information throughout transport.

• AVL (auto vehicle location) and CAD (computer-aided dispatch) applications powered by AT&T

Wireless WAN Connectivity Service featuring onBoard Mobile Gateway from InMotion provides wireless ambulance routing and

mapping. Results

• More accurate patient record enhances patient safety and

saves hospital and AMR staff time spent deciphering illegible patient

records.• Dispatchers can dispatch

ambulance closest to emergency location and receive real-time trip

updates and accurate time stamps for completion from the

time an ambulance is dispatched until its arrival in the emergency

room.• AMR is able to meet strict local

government response time requirements allowing it to be

more competitive in the industry.

“The EPCR solution has the potential to transform our business by providing real-

time information to our patients, healthcare

professionals and hospital providers.”William Tara

Chief Information OfficerAMR

Healthcare — Home CareCompany DescriptionThe Visiting Nurse Association of Florida, Inc. (VNA of Florida) has been advancing home care since 1976. The company employs 400 home care workers, who provide services to hundreds of new patients monthly, as well as sales and administrative staff. VNA of Florida serves 13 Florida counties. Business Issue• Inefficient, error-prone paper-based

patient record requires nurses to do work twice which decreases their efficiency and delays billing.

• Looking to increase patient safety through improved communications between home healthcare nurses and doctors.

SolutionAT&T Pocket PC devices running Homecare Homebase® software automates nurses’ workflow, allowing them to view their daily schedules and transmit data directly from a patient’s home back to the main office.

• Recommended wireless PDA in lieu of inconvenient phone/PDA tethered solution. AT&T reseller repurchased existing devices providing a cost-effective solution.

• Account team ensured that devices were properly deployed at customer site.

Results• Increased efficiency — reduced error

and billing lag time; daily “sync” time eliminated; scheduling/dispatch streamlined; payroll and expense is automated.

• Improved patient care — nurses communicate immediately with physicians to change medical orders; error is reduced.

• Enhanced employee satisfaction — after-hour time spent updating records is eliminated.

• Increased customer satisfaction — a happier staff translates into improved care. VNA of Florida is now deploying the solution to its sales team.

• Proven ROI — increased productivity by 50% (up from 4 to 6 visits per day); 10% reduction in clerical staff (12 positions).

“Everyone who is using the AT&T solution is happier

than they could have imagined. Our initial

expectations certainly have been exceeded.”

Donal CrowChief Executive Officer

VNA of Florida

Proof of Delivery — Corporate ExpressCompany DescriptionWorld’s largest B2B supplier of office and computer products and servicesBusiness Issue• Drivers had no signature capture (proof

of delivery) capability• Paper-based filing system / drivers using

paper manifests daily• Delivery times and route information

managed separately• Customer returns — processing didn’t

start until the end of the day• Inefficient truck loading process

SolutionWireless solution with Symbol Technologies, integrating existing routing and delivery information systems, rolled out to:• 100 locations• 1,500 drivers• 900 customer care, credit, warehouse

and managementResults• Met internal ROI target• Reduced labor costs• Improved driver productivity 5%• Improved dispatch / customer service

response by reducing response time by an average of 18 minutes

Looking Ahead: VideoShare for Business

Key Elements:• “See what I see while I am talking to you” • Mobile-to-mobile and (future) mobile-to-pc

interaction• Available on broad array of devices• Enterprise-grade security• Enterprise application integration

Business Benefits:• Dramatically improve quality & efficiency of

communication & collaboration• Simultaneous voice and video enables true

mobile collaboration, increasing productivity

• Extend value of IM, Video Conferencing & other applications

• Expand VideoShare community across wireless & wireline users (roadmap)

Voice Call

Video Stream

2 Way Voice – 1 Way Video

Broadest Selection of Business Devices

Global Standard continues to enable increase number of devices

We test and certify all mobile devices that we offer over our networkLimited

Data

Voice

SOLU

TIO

N

FUNCTIONALITY

Robust, “PC-like”Forms filling, data access Full business applicationsBasic text messaging, instant

messaging, e-Mail, PIM

GSM Phones

-PTT-Text Msg

PHONE CENTRICDEVICES

Windows Smartphone

s

Blackberry Pearl

PC CARDS for LAPTOPS and TABLET PCs

Integrated LAPTOPS &TABLETS

EMAIL OPTIMIZED DEVICES

Treo 680

Palm OS

Treo 750

RUGGEDIZEDDEVICES

HANDHELD COMPUTING

AT&T 8925

Windows Mobile

Device for Every Worker and

Every Type of Work

AT&T

5700

Motorola Q

Samsung Blackjack

II

BlackBerry Curve

BlackBerry 8820

Windows Mobile

(LBS) TeleNav GPS NavigatorTeleNav GPS Navigator leverages Location-based Services (LBS) which consist of range of services that incorporate location information with other data to provide a value-added experience for customers. Features• Access audible and visual directions for real-time

navigation on select AT&T devices• Extend the functionality of existing wireless investment

by leveraging the Bluetooth feature of their AT&T wireless device

• Application is billed on the AT&T invoice• Simple OTA provisioning and monthly MRC with an easy-

to-use user interface• Portable and convenient – can move from one vehicle to

another• Easy to use intuitive GUI• Automatic Map and content updates included

L I N E O F B U S I N E S S A P P L I C A T I O N S O L U T I O N S

© 2007 AT&T Knowledge Ventures. All rights reserved. AT&T is a registered

trademark of AT&T Knowledge Ventures.

• Ability to call worldwide from the US• Reaching to over 200 countries• Dial “1+” followed by the country code, city and local

number• Charged on a per minute basis and apply to both Bucket

of Minute and Per Minute Plans • Optional reduced rates for an additional MRC

• Ability to make and receive calls while traveling outside the US: Country to Country, Calling to the US, Incoming Calls

• Voice Roaming in over 185 countries; Data Roaming in over 100 Countries

• Rates are in addition to all other charges under a plan and are deducted from the monthly Bucket of minutes

• Provides customers with the ability to rent a device and purchase service so that they can have mobile service in countries that utilize 3G wireless service such as Korea and Japan

• AT&T has partnered with Cellhire to provide this capability

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AT&T Mobile Solutions International Calling

What Next?

Call All Things Telecom to arrange detailed demonstration of how AT&T Enterprise Solutions will give you the edge needed to advance to the new generation of technology.

Jason Ashton All Things Telecom

(314) 880-7201

Customer pres 2 features-solutions-custom apps_at&t mobility

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