Customer Complaints

Customer Complaints

Common Customer Complaints

Front Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems

Food & Beverage:Coffee is not hot enoughService is too slowBill is incorrect

Customer Complaints

Common Customer Complaints

Front Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems

Food & Beverage:Coffee is not hot enoughService is too slowBill is incorrect

Customer Complaints

Arg!

Customer Complaints

Hello sir, May I help you?

What seems to be the problem?

Customer Complaints

Yes, I am a guest here!!!

I just had a nice bath!

Now I want to get on the internet but the Wifi is not working!!!

I am so angry!!!

Customer Complaints

Oh don’t worry sir;I can help you with that.

Customer Complaints

I am so angry, I need to get online and talk to my mom!!

Customer Complaints

I can understand. Getting online is important. Let me ask you, have you used WiFi @ the Shangri-la before?

Customer Complaints

No……

Customer Complaints

For first time guests it can be a little difficult.

Is your computer on?

Customer Complaints

Yes……

Customer Complaints

Ok, see the Wifi logo at the bottom of your desktop? Click that and connect to Shangri-la.

Customer Complaints

I did that, but I am still not connected…

I am so sad…..

Customer Complaints

No problem. Just open your web browser and you will see the Shangri-la homepage.

Just enter your room number and you will be connected!

Customer Complaints

Really?

Customer Complaints

Yes! Have a try!

Customer Complaints

Oh It works!!

Thank you,thank you!!

I will get to talk to my mom!!

Customer Complaints

Is there anything else I can help you with sir?

Customer Complaints

No. That is all.

Thank you.

Customer Complaints

Enjoy the rest of your stay!

Customer Complaints

Common Customer Complaints

Front Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems

Food & Beverage:Coffee is not hot enoughService is too slowBill is incorrect