CSG Workshop – Shared Services a.k.a. “We’re in the Clouds”

CSG Workshop – Shared Services a.k.a. “We’re in the Clouds”

1

May 2009Tracy, Joel, Jerry, Bill, Brad, Ron, Ann, Michael & ChuckMay 2009Tracy, Joel, Jerry, Bill, Brad, Ron, Ann, Michael & Chuck

Purpose (from Brad)Purpose (from Brad)

The central question is  to what extent should IT

services be aggregated and why?  If there is an

affirmative answer to aggregation, then the

second question is through what models should

IT services be aggregated, provisioned, and

governed?

2

Alternatively…Alternatively…

Maybe the questions are:• Who do you want to collaborate with? No one, your peers,

or anyone (it doesn’t matter)?• How much risk and effort are you willing to assume?• How important is it that the service be exactly the way you

want it or tightly integrated with your existing infrastructure?

3

McKinsey Report on Cloud ComputingMcKinsey Report on Cloud Computing

4

Clouds versus Cloud ServicesClouds versus Cloud Services

Some examplesSome examples

6

IT security activity metricsIT security activity metrics

7

And the Survey says…And the Survey says…

8

What we’re going to doWhat we’re going to do

• Explore the possibility that there are services that we can

collaboratively offer and manage together for our common good…

• Take some focused dives into prospective shared services. We

have institutions willing to offer a service and institutions

considering consuming that same service. The goal will be to roll

up our sleeves and determine whether there is a candidate shared

service offering and on what terms, i.e., basic service

definition/SLA, candidate provider(s) and subscriber(s), and

assessment of readiness to contract for services within 3 months,

6 months, 12 months, 18 months, etc.)

9