CRM_Case_Studies v 1.00

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Transcript of CRM_Case_Studies v 1.00

SUCCESS STORY – THALES, FRANCE01

CONFIGURATION

01

INTERFACES

02

EXTENSIONS

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• Extensions for Outlook & Thunderbird were developed

• These were completely a customized development

• The extension was used for tracking emails

• By this extension the client was able to track all the emails that were sent to & received from the customers

• Was responsible to develop the interfaces for the multiple systems that were available

• 2d interfaces was developed for the application

• The interfaces were developed for different systems using Java

• Successfully configured the Oracle CRM for the client with the their application

• The configuration was carried out from offshore and an onsite coordinator was present at the client place

• This work was carried out during the year 2010

Months duration24 Offshore resources5 Onsite resource1

44, Rue de Terre Neuve, 75020 Paris, France, +33 143675633 || +33 139559558 J.M. Complex, Second Floor, 45-Feet Road Ext, New Saram, Pondicherry – 605 013, India

SUCCESS STORY – EFS, FRANCE02

INSTALLATION

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INTERFACES

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EXTENSIONS

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• Email & SMS extensions• To send and receive mass

SMS / Email an extension was developed

• The Email & SMS extensions will make use of the 3rd party servers

• Multi-Threading interfaces were developed for the client

• The client used to have multiple collection centers & donation centers

• Developed the interfaces to make sure a smooth transactions between all the centers

• Interface for donation collections was also developed

• The client was in need to install the MS Dynamics CRM for them

• We at Aryvart went to client place and installed the CRM

Crore People Months duration Interfaces development6 6 20+

44, Rue de Terre Neuve, 75020 Paris, France, +33 143675633 || +33 139559558 J.M. Complex, Second Floor, 45-Feet Road Ext, New Saram, Pondicherry – 605 013, India

SUCCESS STORY – SOPRA GROUP, FRANCE03

INSTALLATION

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INTERFACES

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EXTENSIONS

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• The extension to connect with multiple banks and the customers was developed

• The extension will help the controllers to check the various situations for different customers

• The application was developed for the controllers of the system

• The controllers was provided with 30+ interfaces to carry out their various activities

• The client was in need to install the MS Dynamics CRM for the Government run Bank

• The bank is linked with the European Central Bank

Different Projects Interfaces development3 30+

44, Rue de Terre Neuve, 75020 Paris, France, +33 143675633 || +33 139559558 J.M. Complex, Second Floor, 45-Feet Road Ext, New Saram, Pondicherry – 605 013, India