CRM_Case_Studies v 1.00
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SUCCESS STORY – THALES, FRANCE 01 CONFIGURATION 01 INTERFACES 02 EXTENSIONS 03 • Extensions for Outlook & Thunderbird were developed • These were completely a customized development • The extension was used for tracking emails • By this extension the client was able to track all the emails that were sent to & received from the customers • Was responsible to develop the interfaces for the multiple systems that were available • 2d interfaces was developed for the application • The interfaces were developed for different systems using Java • Successfully configured the Oracle CRM for the client with the their application • The configuration was carried out from offshore and an onsite coordinator was present at the client place • This work was carried out during the year 2010 Months duration 24 Offshore resources 5 Onsite resource 1 44, Rue de Terre Neuve, 75020 Paris, France, +33 143675633 || +33 139559558 J.M. Complex, Second Floor, 45-Feet Road Ext, New Saram, Pondicherry – 605 013, India
Transcript of CRM_Case_Studies v 1.00
SUCCESS STORY – THALES, FRANCE01
CONFIGURATION
01
INTERFACES
02
EXTENSIONS
03
• Extensions for Outlook & Thunderbird were developed
• These were completely a customized development
• The extension was used for tracking emails
• By this extension the client was able to track all the emails that were sent to & received from the customers
• Was responsible to develop the interfaces for the multiple systems that were available
• 2d interfaces was developed for the application
• The interfaces were developed for different systems using Java
• Successfully configured the Oracle CRM for the client with the their application
• The configuration was carried out from offshore and an onsite coordinator was present at the client place
• This work was carried out during the year 2010
Months duration24 Offshore resources5 Onsite resource1
44, Rue de Terre Neuve, 75020 Paris, France, +33 143675633 || +33 139559558 J.M. Complex, Second Floor, 45-Feet Road Ext, New Saram, Pondicherry – 605 013, India
SUCCESS STORY – EFS, FRANCE02
INSTALLATION
01
INTERFACES
02
EXTENSIONS
03
• Email & SMS extensions• To send and receive mass
SMS / Email an extension was developed
• The Email & SMS extensions will make use of the 3rd party servers
• Multi-Threading interfaces were developed for the client
• The client used to have multiple collection centers & donation centers
• Developed the interfaces to make sure a smooth transactions between all the centers
• Interface for donation collections was also developed
• The client was in need to install the MS Dynamics CRM for them
• We at Aryvart went to client place and installed the CRM
Crore People Months duration Interfaces development6 6 20+
44, Rue de Terre Neuve, 75020 Paris, France, +33 143675633 || +33 139559558 J.M. Complex, Second Floor, 45-Feet Road Ext, New Saram, Pondicherry – 605 013, India
SUCCESS STORY – SOPRA GROUP, FRANCE03
INSTALLATION
01
INTERFACES
02
EXTENSIONS
03
• The extension to connect with multiple banks and the customers was developed
• The extension will help the controllers to check the various situations for different customers
• The application was developed for the controllers of the system
• The controllers was provided with 30+ interfaces to carry out their various activities
• The client was in need to install the MS Dynamics CRM for the Government run Bank
• The bank is linked with the European Central Bank
Different Projects Interfaces development3 30+
44, Rue de Terre Neuve, 75020 Paris, France, +33 143675633 || +33 139559558 J.M. Complex, Second Floor, 45-Feet Road Ext, New Saram, Pondicherry – 605 013, India
