Engaging Interface: Demand More from Your CRM

Who We Are

BPMonline: Company Overview

• Established: 2002

• Platform: BPMonline

• Employees: 400+

• Customers: 5000+

• Users: 300 000+

• Channel Partners: 250+

• Headquarter: London

• Development Centre: Kiev

2012: BPMonline is named a Customer Service Rising Star (by CRM Magazine)

2012, 2013: BPMonline is included in ‘CRM Watchlist 2012’ , ‘CRM Watchlist 2013’

2013: BPMonline is named the winner of the European IT & Software Excellence Awards 2013

2013: BPMonline CRM is a recipient of the CRM Excellence Award (presented by CUSTOMER magazine)

2013: BPMonline CRM is selected by ISM Inc. as a Top 15 CRM Software Award winner

Awards

Why We’re Here

New Customers

Business Growth

• Banking & Finance - 36%

• Professional Services - 20%

• Retail & Wholesale - 18%

• Telecoms - 13%

• Construction - 3%

• Power Industry - 3%

• Transportation - 2%

• Health Care - 2%

• Manufacturing - 1%

• Education - 1%

• Other - 1%

New Seats

Industries

Jan-13 Jun-13

5 000

5 475

Jan-13 Jun-13

Jan-13 Jun-13

300 000

346 900

Jan-13 Jun-13

Expansion

BPMonline is the world’s fastest growing CRM Vendor

• Customers in Europe, Asia and Latin America

• Dynamically entering the US market

What We Offer

=Industry Tailored

BPM + CRM

BPM + CRM Value

• Drive innovations

• Boost implementation of best

practices

• Streamline internal communication

• Improve customer experience

• Automate routine, time consuming

tasks

Product Portfolio

Flagship Solutions

• BPMonline CRM

• BPMonline XRM

• BPMonline Service Desk

• BPMonline Agent Desktop

• BPMonline Mobile CRM

Vertical Solutions

• BPMonline Bank

• BPMonline Realty

• BPMonline Loyalty

• BPMonline FMCG

• BPMonline Cargo

• BPMonline Telecom

• BPMonline Legal

• BPMonline Pharma

Simple + Smart = Success

BPM Features

Process Management Cycle• Modeling

• Execution

• Monitoring

WYSIWYE Business Process Designer• Create and execute

processes on-the-fly

• Optimize processes in a consistent way

• Use standard processes as a foundation

• Leverage all the BPMN 2.0 benefits

BPM Features

Automation of All the CRM Processes!

• Customer Acquisition

• Customer Development

• Marketing Management

• Customer Lifecycle Management

• Cross Sales

• Incident Management

• Documents Approval

• Knowledge Base Management

• etc.

Engaging interface.You’ll love the way it keeps

you focused on work!

v.7.0

Consumer UI in Enterprise Software

RIA

Pop-up windows

Drag & Drop

Context-based interface

v.7.0

Multi-device

v.7.0

Command Line

v.7.0

• Opening of the pages:“Open Contact: Jordan Anderson”

• Search:“Find Invoices. Payment date: current week”

• Adding new records:“Add a Task: Call client. Start: Today, 12.00 pm; Client: ITbiz Asset Management”

• Any other setting

Text Voice

Community

v.7.1

Gamification

v.7.1

Thank you!

UK phone: +44 (20) 3384 00 40 USA phone: +1 (917) 383 27 70Development Center: +38 (044) 496 24 50

Portland House, Bressenden Place,London SW1E 5RS

info@bpmonline.comsupport@bpmonline.comsales@bpmonline.com