Post on 18-Jan-2017
│ Proactive communications reduce the need for
customers to call in.
What insurance
company does this?
│ Automated SMS = Reduced time & cost
│ Hotel recommendations = Reduced cost
│ Affiliate agreements = New revenue streams
│ Customer experience = Go viral!
Whispir’s communication tenants – Connecting:
│ The right people to
│ The right message
│ At the right time
│ Via the right communication channel
│ And being able to report on it
│ Local, State & Federal Government
│ Emergency Services
│ Health
│ Education
│ Aviation
│ Utilities & Infrastructure
│ Financial Services
│ Transport & Logistics
│ Retail & FMCG
│ Mining & Resources
│ IT&T
│ Speed of Whispir adoption necessitated scalability
│ Global partnerships demanding local solutions
│ One standard platform
│ Limited technical resources
│ Speed of innovation
│ Reduction in IT costs (development, testing, QA)
│ Sick of getting on planes with hardware
│ Retooling
│ Education
│ “Lift & Shift” then refine & start re-architecture
│ Some customer exceptions
│ New Whispir regions up in days not weeks
│ Lower global expansion costs
│ More time on what really differentiates our business
│ Our customers will be better off
│ Communications need to be more effective
│ Getting the right message to the right person at the right time on the right
channel is not easy
│ Companies don’t want to worry with the complexity of how to connect
│ Working with AWS, Whispir is able to focus on its globally expanding business
with ease