Cristina Moya

Sebastián Ibañez

Federico Carbonell

Tomás García

HISTORY

FGV was founded in November 1986, following a process of transferral to the Valencian Community of the services that Ferrocarriles de Vía Estrecha del Estado (FEVE) had been operating in its territory.

It’s FGV who operates and manages METROVALENCIA railway lines and complementary services.

HISTORY

Before, a classic suburban network with little influence in urban traffic movements.

1988: first underground section of the network was opened

1994: Line 4 tramline went into operation. Became a pioneer in Spain in reintroducing this mean of transport.

HISTORY

During the following years constant process of change, growing and modernization.

Nowadays big project with line 2. Future

• Line1 :(modernization)

• Line 7 : Metroribera

• Line 8 : l’Horta Sud

SECTOR

SERVICES !!!

Public corporation with its own independent legal status, subject to private law, and enjoys organisational autonomy with private assets and full capacity to carry out its goals

SIZE

FGV has 1700 workers including Valencia and Alicante.

From mechanical staff to engineers and managers

ORGANIZATIONAL STRUCTURE:

LOCATION

Sede Social - Valencia Sud

• Headquarters Building of Ferrocarrils de la Generalitat Valenciana

• Central Command Post

• Workshops of Train Line 1

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WORKING ON IT…

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ALWAYS ON ALERT!!!

LOCATION

Machado repair shops

Develop work repair and maintenance in units 3900 to serve the Lines 3 and 5 Valencia Metro.

LOCATION

Naranjos repair shops

Give accommodation and develop repair work and maintenance of trams of the Line 4.

Sevices of FGV in Valencia

Primary Services: Underground lines 1,3 and 5 Tram lines 4 and 6

Secondary or add value services:Principally focused on the corporative image and marketing

Linea 0Nano metroMetro ClubBici metroFdsmn familiarMetro rutasOnline services

e-commerce

B2B?Online auctions?

Online catalogues?

B2C??

What are the common points??

E-COMMERCE BENEFITS

Information available 24/7 for everyone with internet access.

Helps the costumers to decide their means of transport and take the underground as their first option.

Quick update of special events. Comprehensive information on

schedules, strikes, new routes,

reforms...

E-COMMERCE LIMITATIONS

Their web platform is basically to provide information.

Does not offer sale of services like the possibility of buying tickets on-line or a new travel card recharged with on-line transfers.

Route planner

Timetables

Fares

Does not offer an online service to buy tickets, but it gives you all the fares information

Client Service

The aim of this facility is to provide Metrovalencia customers with all the information they need about:

• Timetables

• Fares

• Integration plan

• Lost and found

• Comments and suggestions

• Places of interest and events

• Administration on personal ID cards

• Payment and issues relating to the purchase of tickets from automatic vending machines

• ...

10 OM Decisions

Maintenance Maintenance of mobile units

Preventive tasks: Outside washing, painting, turn of the wheels…

Corrective tasks: Punctual unexpected breakdowns or failures

Maintenance of physical installations

Preventive tasks: Periodical controls, Cleaning of the installations

Corrective tasks: Punctual unexpected failures

Important to have a good telemetrical system (huge extensions)

10 OM Decisions

Human resource and job design Need of very specialized knowledge:

Workers are formed by the company

Empowerment of workers easier to shape an old worker in a more complicated work then to form a new one

Laboral absenteeism : incentive systems

QualityQuality department depends directly on the main manager :

Lines 3 and 5 have the AENOR ISO 9001

For FGV punctuality and security are very important

10 OM Decisions

SchedulingImportant to synchronize train services and workers

People working 24 hours a day and every day of the year

at least four controllers at the command post

Location selectionGarages and train parking lots don’t have to bee together but it is recommended

Two conditions:They need big land extensions They should be at the beginning of one line

10 OM Decisions

Layout designGarages and train parking:

Need big extensions

Directly connected to the store

Central offices: Well illuminated Separeted of the res of the buildings

Command post:

Post chief has to have a global view of the three control

departures

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Command post

10 OM Decisions

Supply-chain managementMany decisions in FGV have to be done with a long term vision

Important to have good forecast of the passengers evolution. In a short term: need of new pieces in the periodical checks or possible

breakdowns

InventoryGreat variety and number of spare parts

inventories are automated by computer

10 OM Decisions

Goods & service designThe big service design decisions, like the design of a new tram line, are taken by the Conselleria. FGV can only design secondary services or add value services.

Process & capacity designPrecesses are not design to be benefitarian

FGV earns only a 55% of the processes costs Main costs in human resources and energy

Desing of a new product

Weekend night underground train

House of quality

Customer requirements:

•Frecuency

•Punctuality

•Speed

•Security (in terms of the “thiefs” and of the service itself)

•Comfort

House of Quality (II)

Techical requirements: Number of trains Number of wagon per train Capacity of seated passengers by wagon Total passenger capacity per wagon Number of stations per line Meets European standards Number of security elements per station (such as

cameras, guards, etc…) Average time of detention per station Condition of the tracks

DemandOverall relation between the number of passengers that use the metro in a certain period of time and the origin-destination they have.

The demand is determined then by:

•Population

•Distance

•Price

•Frequency

•Time of travel

•Type of service

•Induced demand (direct consecuence of the appearence of a new competitor)

Reason of the trip

Unit: percentage

Source: Study by FGV

Metro Tramway

Usage of the metro by ageMetro Tramway

Socio-economical analysis

Previous study for demand forecasting

Three methods:• Compare with figures obtained in the night

service offered by EMT

• Analyze the number of passengers that uses the service in the last 3 hours before it closes

• Ask the users using a survey

Negative results

Demand forecasting: Method proposed

Stationarity coefficient: Temporal unit determined by the coefficient between the demand of a given unit and the unitary average demand.

Examples:Per Month = (demand month i)/(average monthly demand)*

Per Week = (demand week i)/(average weekly demand)*

Per Day = (demand day i)/(average daily demand)*

Per Hour = (demand hour i)/(average demand per hour)*

*annual

Stationarity coefficient (II)Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Work 1,01 1,11 1,19 0,97 1,14 1,19 0,81 0,41 0,96 1,29 1,15 0,77

Vacations 0,64 0,20 0,43 1,59 0,67 0,86 1,95 2,55 1,29 1,20 0,23 0,39

Personals 1,13 0,78 0,84 1,14 0,97 0,89 1,12 1,09 0,99 0,95 0,70 1,40

Method proposed Use the same stationary coefficients per month but

applied only for nights, that means consider less users and reduce the average of the coefficient.

Find an appropriate decrease rate (%) for the quantity of passengers using the service in the night in terms of the numbers registered in the day, and given by the best/worse two or three results observed.

Establish an average frequency for the night service and change this in function of the stationary coefficient, like this:

Usage of metro Valencia per hour

Unit: thousands

Decrease rates: What percentage of the number of the daily passengers will travel by night. Two rates yo have a “mistake margin”.

3 better/worse -> 5%

2 better/worse -> 2,17%

Better cases Worse cases

Demand Forecasting

Important points

Here we expose some points we think are important and haven't been taken in consideration in previous studies:

Consider new potential clients, people that do not use the metro usually (specially people that owns a car but doesn't drive at night if they consume alcohol).

Focus the study only on weekends. Work in combination with EMT Restrict the service to certain areas Vary the frequency as we exposed before Cash flow with high discount rate and different train/tram frequencies Make a decision tree with previously calculated probabilities, and

considerating the costs of deaths in other means of transport. Make a trial period

THE END

Any questions??No??So answer us!

OUR VISIT TO METROVALENCIA HEADQUARTERS