Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer'

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Presentation given at UKMW12, the Museums Computer Group's Museums on the Web 'Strategically Digital' conference, Wellcome Collection, London, November 30, 2012

Transcript of Coping with rapidly changing digital audiences or; There's no such thing as the 'digital consumer'

Coping with rapidly changingdigital audiencesor

There’s no such thing as the ‘digital consumer’

Tom Grinsted @tomgrinstedProduct Manager: Core mobile apps

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guardian.co.uk m.guardian iPhone/Anroid Apps iPad App Facebook App

Put

use

rs at th

e heart of what you do

Put

use

rs at th

e heart of what you do ... and there’s no excuse not to

.

Make data-based decisions

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iPad WebTraffic

Facebook App

Google analytics is your friend

What are you trying to achieve?

Hypothesise

Test with your data

40%

A newsense?

Mobile is not optional

Mobile is not optional

Your users don’t think it isGoogle doesn’t think it isYou shouldn’t think it is

Test

And testagain

Test

Release

And releaseagain

Release

Show, not tell

Be socialBe friendlyAsk for advice

Tom Grinsted @tomgrinstedProduct Manager: Core mobile apps