Continuity Planning Continuity Planning & &

Disaster RecoveryDisaster Recovery ( (BRPASW WorkshopBRPASW Workshop))

WelcomeWelcome - Intros- Intros- Overview- Overview- Video (Case Study)- Video (Case Study)- Tour- Tour- Groups- Groups

Mark Cyganiak – President/Owner Mark Cyganiak – President/Owner Don Lloyd- MarketingDon Lloyd- MarketingRebecca Zechzer – Business DevelopmentRebecca Zechzer – Business Development

Gordy Koch – Alpha Terra Science, Inc.Gordy Koch – Alpha Terra Science, Inc.Kirk “Boz” Bosben – AVRKirk “Boz” Bosben – AVRDan Elwing – Stamm Business TechnologiesDan Elwing – Stamm Business Technologies

Participant IntrosParticipant Intros- Name- Name- Company- Company- Position- Position- Responsibilities- Responsibilities

ContinuityContinuityPlanning Planning

Overview of businesses and organizations ability to

conduct business as usual after a catastrophic event.

*Info from Industry Resources & American Red Cross Reports.

StatisticsStatisticsWhat % of all businesses experiencing a

catastrophic level disaster fail?

StatisticsStatistics

68% of all businesses experiencing a catastrophic level disaster fail.

StatisticsStatisticsWhat % of all businesses experiencing a

catastrophic level disaster fail IF NOT back in operation within a week?

StatisticsStatistics

90% of all businesses experiencing a catastrophic level disaster fail if not back in operation within a week.

StatisticsStatisticsWhat % of businesses that have any type

of “disaster” never re-open?

StatisticsStatistics

42% of businesses that have any type of “disaster” never re-open.

StatisticsStatisticsWhat % of the remaining businesses close

within one year?

StatisticsStatistics

25% of the remaining businesses close within one year.

StatisticsStatisticsWhat % of businesses have an adequate

disaster plan in place?

StatisticsStatistics

Only about 29% of businesses have an adequate disaster plan in place.

Summary StatisticsSummary Statistics

68% of all businesses experiencing a catastrophic level disaster fail. 90% fail if not re-opened in one week.

42% of businesses experiencing any type of “disaster” never re-open.

25% of the remaining businesses close within one year.

Only about 29% of businesses have an adequate disaster plan in place.

Some Common DisastersSome Common Disasters

FireFloodEarthquakeTornadoHurricaneDiseaseLaw Suits

Cyber AttackTerrorismUtility OutageWindVandalismEquipment

Damage

““Emerging” DisastersEmerging” Disasters

Pandemic Outbreaks

BIRD Flu, SWINE Flu (H1 N1 Virus)

Common Business InterruptionCommon Business Interruption

Telecommunications 46%Hardware 52% Human Error 34%Lightning 34%Floods 17% Fires/Explosions 14%Hurricanes 12%

How would you define a How would you define a DisasterDisaster at your company? at your company?

Think about major or minor disruptive events not mentioned in the previous example.

What is considered What is considered “A Disaster”“A Disaster”(As defined in Business Continuity)(As defined in Business Continuity)

Any condition that prevents a

company from performing critical business functions in an acceptable period of time

Most Overlooked “Daily” Most Overlooked “Daily” Disasters”Disasters”(As defined in Business Continuity)(As defined in Business Continuity)

Power outages, no back-up or inadequate emergency

generator power, computer and

network failures, viruses, etc…Loss

of key people

Group ExerciseGroup Exercise

St. Catherine Commons Kenosha, WISummer 2006

Emergency Planning Feedback & Ideas

St. Catherine Commons VideoSt. Catherine Commons Video

St. Catherine Commons Kenosha, WISummer 2006

(Break & Facilities Tour)

What is the RPO?

RPO – Recovery Point Objective

The time of data loss or downtime that is acceptable during a disaster. Reference toBusiness Interruption.

What is the average revenue loss during a disaster in one hour? In a day? In a week?

Contingency PlanningContingency Planning

Definition: A plan devised for specific situations when things could go wrong. Contingency

plans are often devised by governments or

businesses who want to be prepared for anything

that could happen.

Origin of Contingency PlanningOrigin of Contingency Planning

During the Cold War Era, many businesses and homeowners created contingency

plans to help themselves survive a nuclear attack.

Purpose of Contingency PlanPurpose of Contingency Plan

•Group Input

Purpose of Contingency PlanPurpose of Contingency Plan

• Minimize the severity of a loss• Limit or minimize disruption• Provide an alternate means to function• Limit or minimize financial loss• Maintain peace of mind• Protect the interest of customers

Purpose of Contingency PlanPurpose of Contingency Plan

• Minimize the severity of a loss• Limit or minimize disruption• Provide an alternate means to function• Limit or minimize financial loss• Maintain peace of mind• Protect the interest of customers

Purpose of Contingency PlanPurpose of Contingency Plan

• Minimize the severity of a loss• Limit or minimize disruption• Provide an alternate means to

function• Limit or minimize financial loss• Maintain peace of mind• Protect the interest of customers

Purpose of Contingency PlanPurpose of Contingency Plan

• Minimize the severity of a loss• Limit or minimize disruption• Provide an alternate means to function• Limit or minimize financial loss• Maintain peace of mind• Protect the interest of customers

Purpose of Contingency PlanPurpose of Contingency Plan

• Minimize the severity of a loss• Limit or minimize disruption• Provide an alternate means to function• Limit or minimize financial loss• Maintain peace of mind• Protect the interest of customers,

responsibility to Employees

Purpose of Contingency PlanPurpose of Contingency Plan

• Minimize the severity of a loss• Limit or minimize disruption• Provide an alternate means to function• Limit or minimize financial loss• Maintain peace of mind• Protect the interest of customers,

responsibility to Employees

Real World Case Study - VideoReal World Case Study - Video

Think about areas where an Emergency and Contingency Plan may have helped?

Questions to Consider… Questions to Consider…

Is there a listing of names and phone

numbers of everyone to call in

case of emergency?

Is there an emergency relocation center?

Are there adequate alarms, fire detectors, and sprinkler systems?

When is the last time smoke detectors, fire

extinguishers, sprinkler systems, and alarm systems

were thoroughly checked for

effectiveness?

Where are all shut-off points for

water valves?

Is there thorough and accurate documentation

of all assets?

Is there off-site back up of all data files?

Coverage ConsiderationsCoverage Considerations

Property InsuranceBusiness Interruption InsuranceCasualty or Liability ProtectionCrime InsuranceVehicles Coverage

Additional ConcernsAdditional Concerns

Flood InsuranceEarthquake InsuranceOwned Vehicle InsuranceProfessional and Other Liability InsuranceWorkman’s CompHealth and Disability

Property Insurance Property Insurance

Property Insurance protects businesses against physical damage to, or loss of,

assets.

““Property” Can IncludeProperty” Can Include

Lost IncomeBusiness InterruptionBuildingsComputersMoneyAssets

Business Interruption InsuranceBusiness Interruption Insurance

Loss income and expense due to property damage or loss.

Ordinance/Law InsuranceOrdinance/Law Insurance

The cost to demolish and/or rebuild to code when your building has been partially

destroyed

SummarySummary

Proper Contingency PlanningAdequate Insurance CoverageMinimizing Costs at Time of a DisasterResuming Business as Normal

Contingency Planning GuideContingency Planning Guideprovided by provided by

ServiceMaster ServiceMaster Disaster RestorationDisaster Restoration

Contingency Planning and EmergencyContingency Planning and EmergencyPreparednessPreparedness

American Red Cross American Red Cross

ProgramsPrograms