Planning Ahead:Disaster Recovery / Business Continuity

& Application/Service Availability

A 360-Degree Approach

1

2

Outages Happen

San DiegoThursday, September 8, 2011

Photo Credits: San Diego Union Tribune

Risk/Cause of Disaster % of Respondents who declared disasters

Power failure

IT hardware failure

Network failure

IT software failure

Human error

Flood

Hurricane

Fire

Winter storm

Terrorism

Earthquake

Tornado

Chemical spill

Have not declared a disaster

ManMade

Natural

None

IT Specific- HW

IT Specific - SW

Infrastructure

1%

2%

3%

4%

6%7%

10%

12%

16%

16%

21%

31%

42%

24%

27% of respondents declared at least one disaster in the past five years 27% of respondents declared at least one disaster in the past five years

42% of respondents indicated that a power failure was the cause of their most significant disruption 42% of respondents indicated that a power failure was the cause of their most significant disruption

Source: Forester Research, Inc. 2007

Common Causes of Downtime

4

Reasons for Planning Ahead…

• Customers expect supplies and services will continue or resume rapidly in ALL situations

• Shareholders expect management control to remain operational throughout a crisis

• Suppliers expect revenue streams to continue

• Regulatory Agencies expect requirements to be met, regardless of circumstance

• Insurance Companies expect due care to be exercised

Custom

ers Sh

areholde

rs

AuditorsSu

ppliers

High Expectations for High Availability

5

Benefits for Planning Ahead

Competitive Edge By

Operating 24x7

Protect Client Relationships and Consumer

Confidence

Protect Reputation &

Financial Performance

Agility, Flexibility & Availability

Reduce Cost & Legal

Exposure

Achieve Regulatory Compliance

Protect Revenue &

Market Share

Approaching the Disaster Recovery / Business Continuity & Application/Service Availability Problem

6

7

360° Protection – Five EssentialsEvery business should have a plan that implements all five to some degree.

8

360° Protection – Mapped Out

9

Physical Diversity

• Two (or more) physically separate locations– Far enough apart so a natural disaster doesn't

affect all locations.

Don't put all your eggs in one basket…

10

Network Availability

Accessibility with routing alternatives…

11

Network Availability

• Ideally your Internet traffic and IP addresses will be routed through the best paths, and in an emergency you will be able to terminate nonfunctional routes.

Accessibility with routing alternatives…

12

Network Availability

• Can be mitigated through proper planning and the use of Border Gateway Protocol (BGP) technology and communities. – These can tell the Internet

where to route your traffic and can even help you take action against inbound attacks.

Prepare for other hazards like DDoS attacks…

13

Data Archiving

• Making sure your data is available offsite to help you resume operations– Traditional Approach: Backup Tapes– Alternate Approach: Leverage the Cloud

Restoring from Internet takes less time.

Get your data out of Dodge…

14

Data Replication

• Private, long-haul optical links and MPLS backbone network provides high-performance, redundant connectivity between data centers.

Keeping data current…

15

Application Failover

• Ensuring that user sessions can be efficiently directed to a secondary site with minimal interruption.

Rapid, automatic and seamless…

16

Application Failover

• e-High Availability– Customized

failure detection– Traffic redirection

across two or more locations

• Global Load Balancers– Ensure no perceived down time

17

The 360° Approach

The Payoff: Sleep easier at night…

18

How AIS Can Help…

• Disaster Recovery Quick Start Package• Disaster Recover/Business Continuity

Toolbox• AIS ProServices Consultation Sessions

19

AIS DR/BC Quick Start Package

20

AIS DR/BC Quick Start Package

• 1/3 private rack (14ru) in the AIS Van Buren (Phoenix) data center

• Redundant (A+B) power circuits with dedicated power distribution units (PDU)

• Automatic Transfer Switch for single-powered devices

• 1 Mbps of premium bandwidth with eight IP addresses

• Initial AIS ProServices consultation session• Remote hands technical assistance

Quickly establish remote site…

21

AIS DR/BC Toolbox

• Geographic Diversity• Critical Systems Infrastructure• Private Optical Network• HA/BC Infrastructure• Technical Expertise

22

AIS DR/BC Methodology

This approach ensures consistency and effectiveness.

23

About American Internet Services (AIS)

• We are enterprise-class data center and connectivity company with premium footprints in three geographic locations: Los Angeles, San Diego and Phoenix.– We provide colocation, managed, and network

services.– 24x7: Resources are always available when you

need them.– We are privately held, backed by Seaport Capital,

Viridian Investments, and DuPont Capital Management.

24

We are a call or click away…

• www.americanis.net• 866-971-2656

25

How we did on Thursday…

"AIS has generators, onsite fuel storage and fuel supply contracts in place to keep the facilities operating for an indefinite period of time." –Tim Caulfield, AIS CEO

26

How we did on Thursday…

"Kudos to the team at AIS. All of our stuff worked as advertised and expected." – Kevin

"Very nice communication on this event. Rob and I were kept informed and we were able to keep our staff and client up to date. We appreciate the effort." -- Jerry