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WhatsApp Message

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Online Registration

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Book flight

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Check in - Kiosk

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Baggage scanning

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Check passport

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Onboarding

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Onboarding

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OnAir WiFi

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Use ATM

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Check in hotel

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Go shopping

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Enjoy your holiday conference

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Insertimage here

Rafi Katanasho

APAC CTO - Dynatrace

rafi.katanasho@dynatrace.com

@rkatanasho

au.linkedin.com/in/rafikatanasho

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Waiting for www.surfair.com…

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Using different air travel Queues at airports Massive delays for chekcing in

Lost luggageUnhappy customers venting on

social

Ultimately impacting brand, loyalty

and customer satisfaction

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Poor application performance is bad for business

Company lost $150 million due to IT outage

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My Dad

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Digital mastery is wizardry

Cool… Crap…

mmm…um….eh…..

24,000 Different Android Versions up 28%

3rd party components on websites up 22%

Amazon releases new software every 11.1 secs

1.6 million transactions a day200,000 lines of code

7000 servers

0.5 sec increase in response time costs 11% in revenue

@rkatanasho | @dynatrace

China Singles Day 68% mobile

Cloud and Microservicesemerge as a new normal

26 Billion IoTBy 2020

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Anatomy of dynamic environments

https://www.dynatrace.com/

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820 Billion

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Network Problem

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A better way

Self-service for all

Automated monitoring

User experience is everything

More time innovating, not monitoring

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50 percent of all analytical interactions will be delivered via artificial intelligence, and many of

the insights will be gleaned through verbal interactions.

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Meet DAVIS

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Customise it the way you want it.

ChatOpsProactive Dashboards VoiceOps

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Optimize customer experience

Modernize operations

Accelerate innovation

Master the digital transformation

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Trusted by 8,000 customers

# of customer reported incidents is

now negligible

Response times improved 43x

Dynatrace changed our culture

Test cycle times reduced by 4x

MTTR in minutes vs.

days

Constantly innovating. 7 years a leader in Gartner MQ for APM

DISCLAIMER

Any use, republication or redistribution of this content is

expressly prohibited without the prior written consent of the

Author. Permission to copy and reproduce content may be

granted by the author, at their discretion, and by request

only.

Source: presentation of Rafi Katanasho, Dynatrace at

the 2017 SITA Air Transport IT Summit, Brussels.

2017 Air Transport IT Summit