Confidential, Dynatrace, LLC - SITA · Confidential, Dynatrace, LLC WhatsApp Message. ... and...
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Confidential, Dynatrace, LLC
Transcript of Confidential, Dynatrace, LLC - SITA · Confidential, Dynatrace, LLC WhatsApp Message. ... and...
Confidential, Dynatrace, LLC
Confidential, Dynatrace, LLC
WhatsApp Message
Confidential, Dynatrace, LLC
Online Registration
Confidential, Dynatrace, LLC
Book flight
Confidential, Dynatrace, LLC
Check in - Kiosk
Confidential, Dynatrace, LLC
Baggage scanning
Confidential, Dynatrace, LLC
Check passport
Confidential, Dynatrace, LLC
Onboarding
Confidential, Dynatrace, LLC
Onboarding
Confidential, Dynatrace, LLC
OnAir WiFi
Confidential, Dynatrace, LLC
Use ATM
Confidential, Dynatrace, LLC
Check in hotel
Confidential, Dynatrace, LLC
Go shopping
Confidential, Dynatrace, LLC
Enjoy your holiday conference
Confidential, Dynatrace, LLC
Insertimage here
Rafi Katanasho
APAC CTO - Dynatrace
@rkatanasho
au.linkedin.com/in/rafikatanasho
Confidential, Dynatrace, LLC
Confidential, Dynatrace, LLC
Waiting for www.surfair.com…
Confidential, Dynatrace, LLC
Using different air travel Queues at airports Massive delays for chekcing in
Lost luggageUnhappy customers venting on
social
Ultimately impacting brand, loyalty
and customer satisfaction
Confidential, Dynatrace, LLCConfidential, Dynatrace, LLC
Poor application performance is bad for business
Company lost $150 million due to IT outage
Confidential, Dynatrace, LLC
My Dad
Confidential, Dynatrace, LLC
Digital mastery is wizardry
Cool… Crap…
mmm…um….eh…..
24,000 Different Android Versions up 28%
3rd party components on websites up 22%
Amazon releases new software every 11.1 secs
1.6 million transactions a day200,000 lines of code
7000 servers
0.5 sec increase in response time costs 11% in revenue
@rkatanasho | @dynatrace
China Singles Day 68% mobile
Cloud and Microservicesemerge as a new normal
26 Billion IoTBy 2020
Confidential, Dynatrace, LLC
Anatomy of dynamic environments
https://www.dynatrace.com/
Confidential, Dynatrace, LLC
Confidential, Dynatrace, LLC
820 Billion
Confidential, Dynatrace, LLC
Network Problem
Confidential, Dynatrace, LLCConfidential, Dynatrace, LLC
A better way
Self-service for all
Automated monitoring
User experience is everything
More time innovating, not monitoring
Confidential, Dynatrace, LLC
50 percent of all analytical interactions will be delivered via artificial intelligence, and many of
the insights will be gleaned through verbal interactions.
Confidential, Dynatrace, LLC
Meet DAVIS
Confidential, Dynatrace, LLC
Customise it the way you want it.
ChatOpsProactive Dashboards VoiceOps
Confidential, Dynatrace, LLCConfidential, Dynatrace, LLC
Optimize customer experience
Modernize operations
Accelerate innovation
Master the digital transformation
Confidential, Dynatrace, LLCConfidential, Dynatrace, LLC
Trusted by 8,000 customers
# of customer reported incidents is
now negligible
Response times improved 43x
Dynatrace changed our culture
Test cycle times reduced by 4x
MTTR in minutes vs.
days
Constantly innovating. 7 years a leader in Gartner MQ for APM
DISCLAIMER
Any use, republication or redistribution of this content is
expressly prohibited without the prior written consent of the
Author. Permission to copy and reproduce content may be
granted by the author, at their discretion, and by request
only.
Source: presentation of Rafi Katanasho, Dynatrace at
the 2017 SITA Air Transport IT Summit, Brussels.
2017 Air Transport IT Summit
