COMPLAINT MONTHLY REPORT FSL Software Technologies Ltd

As On: 07/04/2014 11:45

Report Of : ALL

Region: ALL

S.N. Complaint(s) As on date

total Apr 2013 May 2013 Jun 2013 Jul 2013 Aug 2013 Sep 2013 Oct 2013 Nov 2013 Dec 2013 Jan 2014 Feb 2014 Mar 2014 Totals

1 Received 1357 30 48 26 32 16 31 23 18 17 17 18 6 282

2 Pending for Allocation 181 2 4 3 2 1 0 5 5 4 3 5 0 34

3 Completed 405 5 14 6 13 5 10 5 7 3 6 9 2 85

4 Pending 601 24 26 14 10 6 21 12 3 8 5 6 4 139

S.N.

Client Name

Area Product Serial No

AMC Complaint No

Complaint Detail

Service Engg

Complaint Date

Status Pending Reason

Allocation Date and Time.

Tech Completion Date

Down Time

Billing Amt. (Rs.)

Action Taken

Amt. Rec. (Rs.)

1 Chemco Ltd

Pune RIL [Equity]

SGN1345

No AMC

1743 Cable was faulty.

Gautam 11/9/2013 Pending Technically 11/9/13 7.42 PM

12/9/2013 1 Days 9 Hrs

2030 Changed the cable.

1500

2 Wipro Mum

Frontline SSM [SOFTWARE]

SGN1221

No AMC

1734

Battery is leaking.

Ishan 12/9/2013 Pending Technically 12/9/13 2.15 PM

12/9/2013 0 Days 9 Hrs

4562 Battery tray was replaced.

3500

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