COLLABORATIVE ASSESSMENT PROJECT FOR MASSACHUSETTS PUBLIC COLLEGES

MCCLPHEI

MCCLPHEI

Project Objectives

  Shared assessment priorities   Data definitions   Streamlined data collection

and reporting   Dashboards?

Keep It Simple!

Process

  Two open meetings   Vendor presentations, webinars

Considering Our Priorities

Who Determines What Success Means?

Group Members

Sponsors Provost, vice presidents, president

Partners Internal departments, external organizations, faculty

Customers, users Parents, faculty, students, researchers, scientists

Reviewers Accreditors, grant agencies, auditors

Defining success

  Effective stewardship of resources   Contributions to student learning   Efficiency of workflows   User satisfaction   …?

Types of Metrics

Inputs

  Items added to collection   Funding received and allocated   Staffing   Service hours

Outputs

  Visits   Circulation   Program attendance   Usage statistics

Is 5,000 a good number?

Ratios

  Librarians : Community   Attendees : Workshop   Expenditures : Community   Information Resources : Budget   Reference Questions : Librarian

Outcomes

  Impact on student retention   Impact on economic development   Impact on quality of life   Impact on student success   Impact on the bottom line

More Than the Numbers

Collection and Reporting

  Data needed   Calculations, ratios   Data definitions   Comparison groups, peers   Automation: online forms, dashboards

Example Dashboards

Our Initial Metrics

Categories

  Expenditures and allocations   Facilities and visitors   Information resources   Information literacy   Services   Nursing (pilot program area)

Selections

  Shifts in budget allocations/expenditures over time   Students per seat, per computer   Cost per use of shared electronic resources   Penetration of information literacy, distance services

What We Learned Along the Way

Difficult to Categorize Bundles

Unclear definitions

Different strategies

  Sampling   Estimating   When and how often

Calculations

Where We Are Today

Exploring

Linda Oldach Emeritus Library Director Mount Wachusett Community College loldach1@gmail.com

Stephen Spohn Independent Library Consultant sspohnjr@librarystrategy.net

Thank you