5 steps to loyalty your clients

HOW TO BUILD STABLE RELATIONSHIPS

WHAT WILL MAKE THAT BOTH SAY „YES” ?

LISTEN CLOSELY AND

BE CURIOUS

Ask open-ended questions

Follow up and sum up important

things

Perceive things that are

important to your client

MAKE IT PERSONAL:

LIKING

Find similarities with the ones you

want to build mutual trust

Establish a personal relationship

Use social media to find

commonalities

BE PRESENT AND

COMMUNICATE

Be accessible and give updates or

a regular base

Try to be present

Try to share goodideas and

helpful resources

STICK TO YOUR WORDS, BE

CONSISTENT

Never promise what can’t you

deliver

Act consistently

If you promise something, stick to it

ADDRESS PROBLEMS, BE

HONEST

Don’t play games

Don’t try to hide problems

Address the problem as early as

possible

BE GRATEFUL TO GREAT

COOPERATION WITH

YOUR CLIENTS

CONTACT MEsukcess@syper-trainings.pl

+48 536 474 121

www.sukcess-st.plSUKCESSSYPER TRAININGS