Post on 06-Apr-2018
Client Capability
Prospectus
“The courage to be the best”
National Protective Services.
Introduction National Protective Services is a professional security specialist firm,
highly regarded for the delivery of quality and competent security
solutions to local and state government, corporate and retail sectors.
Industry leaders and preferred suppliers of the Victorian State
Government, National Protective Services offer their selected clients
exceptional levels of customer support, unparalleled protection and the
benefit of working with one of Melbourne’s most trusted security
providers.
Commitment National Protective Services offer a complete start-to-end service.
Continually learning from a 25-year practice in the industry, our success
is based upon what we deliver to our clients today and tomorrow.
An impressive portfolio of high profile clients, some who have been with
us since our foundation in 1988, include City of Melbourne, City of Port
Phillip, Bombardier Transportation, Cabrini Hospital, City of Brimbank
and Philip Morris.
Our staff members are recruited on their individual merits of being the
best at their job, enabling us to utilise their experience and enhance their
skills with continuous training and personal development. As a result we
are able to retain a talented and motivated team of security guards, who
can consistently serve and add value to our customers.
Accreditation We are a Quality Endorsed Company (ISO 9001) having been certified in
each division of our security provisions including guard services such as:
• Unarmed and armed guards
• Mobile patrols
• Secured transport
• Cash management and transit
We are also certified in other areas of our business including alarm
installations, investigation and consultancy.
ISO 9001 compliance offers two very important benefits for our clients.
“The courage to be the best”
National Protective Services.
1. Efficient, streamlined service delivery through a highly formalised and
procedurealised management process.
2. Customer expectations are continuously exceeded as relationships are
managed under the strict ISO 9001 guidelines, placing us in complete
control of our service levels.
Our People Integrity. Honesty. Professionalism
Staff at National Protective Services are recruited with these core values
in mind. Based on our ethical obligation to provide clients with guard
services made up of personnel of the highest caliber, we have
implemented a systematic process to hand select the best people to join
the our team.
Our people are our strength. We invest heavily to recruit, train and retain
our security team. To maintain our own high standards and quality
assurance, National Protective Services refrain from using sub-
contractors, and provide all our clients with the assurance they are
working directly with us.
In addition to our strict screening process, we also offer clients the
opportunity to interview prospective officers so that they are satisfied
with their chosen security team members. This procedure alone places us
ahead in terms of customer service, communication and commitment in
working with clients.
National Protective Services operates a rostered workforce but maintains
a posted strength. This means that while for each of our clients we have a
workforce that equates to the amount of staff that is required to fill a
roster and can also ensure for emergencies, staff leave and peak demand
times, we operate all contracts with posted strength. The posted strength
varies per contract and as per other contractual agreements however, is
always higher than the rostered strength required for the site. This
posted strength is what the company maintains for the site at all times.
“We understand the security of our clients, we understand what level of protection
they want and we give it to them”, Rachaell Saunders, CEO National Protective
Services, describes how our outstanding service is constantly evolving to be the best.
“The courage to be the best”
National Protective Services.
Key Contacts With this is mind, by choosing National Protective Services as your
preferred security partner, all clients from Victorian Government work
with a dedicated contract representative.
National Protective Services is directed by a small, tight-knit management
team, chosen for their experience, qualifications and commitment to the
security industry as a whole. Your representative is backed by this team
of professional experts, who take on a case-by-case approach to all site
concerns and matters, offering their different perspectives to achieve best
outcomes for the client.
As a team we focus on
• Contract compliance - are we providing the full scope of our
contracted security services
• Operational Delivery – are we getting the job done?
• Customer Service – are we meeting all of our clients needs?
The operational team for Victorian Government sites includes;
• Operations Manager
• Contract Compliance
• Manager of Manpower Services
• Operations Coordination
Operational Staff Training Our high staff retention rates ensure consistency for clients, in terms of
levels of site knowledge, specific procedures and also particularities of
different sites and stakeholders.
Regular initiatives promote our internal retention strategy, resulting in
our ability to promote from within, offer long-term benefits to staff and
maintain a motivated and content workforce.
All operation personnel receive regular training that covers all aspects of
safety and service delivery in accordance with requirements through
Human Resources, OH&S and Operational Coordinators. We also draw up
SOP’s (standard operating procedures) specific to each site and carry out
site inductions. This practice is extended to our reserve pool to ensure
there is always sufficient suitable National Protective Services staff are
cross-trained to cover leave and ad-hoc shifts.
“The courage to be the best”
National Protective Services.
Succession planning is an integral part of our management training and
development program, so that staff at all levels can step-up or step-down
if and when required.
The National Protective Services Process Our procedures are underwritten keeping our clients perspective and
needs as a priority. We want to work with you and for you. We want to
ensure we provide security services to match your needs and develop a
long-term working relationship.
1. An initial meeting will take place in order for us to gain a complete
understanding of your specific requirements, expectations, culture
and staff preferences.
2. Once we have gained an insight into your business, we are then able to
match the most-suited guards to your site and premises.
3. This is a crucial step in the process as the right guard who fits the
environment will perform to a higher standard and take on a longer
commitment to the role.
4. Once we have selected, screened, interviewed and chosen the
appropriate guard, National Protective Services will detail for regular
reporting to match your requirements. The added benefit to you is
that it ensures standards are being met, issues and concerns are
alleviated quickly and your security is been delivered to a satisfactory
level.
5. Our guarantee is to ensure your security will work and that you can
have peace-of-mind in that we are taking care of you.
We work closely
with our clients to
ensure seamless
service delivery
and more
importantly a
service delivery
mechanism that
enhances
stakeholders’
experiences by
way of our
focused customer
service.
“The courage to be the best”
National Protective Services.
The National Protective Services Difference Our differences set us apart from our competitors. It’s the extra things
that create a truly competent security company who stands out and
delivers beyond expectations. As well as ensuring client peace of mind,
best security industry practices and providing world-class protective
staff, we also are leading with new technologies, initiatives and
innovation.
Cloud-based computing
To offer real-time communication National Protective Services made the
decision to move away from server based technology to Google for the
provision of its cloud-based services.
As part of the suite of tools and services offered, we are now able to utilise
Glasscubes, a program that enhances communication and makes it easier
to transition new clients, safely sharing documents, increasing
collaboration and reducing downtime from face-to-face meetings, offering
more value to clients.
“The courage to be the best”
National Protective Services.
Environmental awareness
As part of our focus to reduce our impact on the environment, we
commenced a trial of smart cars as patrol vehicles. The initiative was
driven out of project calculations that smart cars would require less
maintenance and offer savings in fuel efficiency. However after the initial
implementation of the scheme we discovered that in fact, smart cars are
not suitable as patrol cars. Overall the maintenance costs were
significantly higher and life of the vehicles was shorter, which increased
our environmental footprint rather than reduce it. Although we have now
returned to regular vehicles, we are constantly on the lookout for ways in
which we can assist with lowering our environmental footprint and have
dedicated resources at hand to trial, implement and monitor such
initiatives.
ASIS International
The American Society of Industrial Security International is the largest
security association and National Protective Services CEO, Rachaell
Saunders, is secretary of the Victorian Chapter. This enables National
Protective Services the opportunity to be first to know about security
industry developments and news, trends and innovations that can be
applied to our operations and maintain our status as industry leaders.
In addition, our management team regularly attends seminars and
security conferences around the world to bring to our clients ‘new and
better’ methods for the performance of our company and providing for
your security needs.
“Our customers feel secure knowing they are supported by our
technology, infrastructure, expertise and attitude”, National Protective
Services Vision Statement.
Continuous Improvement
Sometimes innovations come from simple ideas rather than
groundbreaking new inventions. As the provider of security personnel to
enforce street closures surrounding the Melbourne Grand Prix, each year
we face concerns in communication, signage and event management.
To address these issues, we encouraged our team to present solutions so
that we could improve our performance. From one such brainstorming
session, we devised a strategy to implement numbered signage at each
guard location. This allowed for clearer reporting of locations not only
amongst our team but to the police, grand prix staff, emergency services,
council, other contractors and also local residents and the attending
public. At a cost of $6000.00 for the specific signage, which will be reused
“The courage to be the best”
National Protective Services.
year after year, there were several instances where the stakeholders
benefited and there was a reduction in the amount of council staff
required at the event, proving this simple idea was extremely innovative
and advantageous.
We are committed to developing and maintaining company values, all
business decisions and actions taken are measured against these five core
values.
1. The courage to be the best.
2. We make decision with care based upon honesty, integrity and
sound reasoning.
3. We have commitment to our clients, the company and the team.
4. We value consistency in both our performance and the services we
provide and our management of others.
5. We have clear timely communication with our clients, staff and
suppliers.
What our current clients say “Diligent and punctual. Great communication – they always let us know
what is going on”
“Very professional, polite and understanding – they give great advice”
“Good mob, very professional, have a good reputation”
Excellent! Professional and really customer focused, we have an excellent
relationship”
Get in touch Please contact us to set up an initial consultation on how we can provide
you with professional security services.
Our Head Office is located at Suite 5, 186-202 York Street, South Melbourne Vic 3205 Phone 1300 659 800 Email: info@nationalprotectiveservices.com.au