User experience in real architecture

Linda van de Sande19th June 2013

ARCAM

1. Introduction to environmental psychology2. Environmental psychology vs UX3. What can UX learn from environmental psy?4. What can environmental psy learn from UX?

My experience• Design strategy• Design evaluation• Building strategy• Building evaluation• User research• Cultural

benchmark• Guest lecturer• Service design• City marketing

Environmental psychology

Architectural psychology

Cognitive ergonomics

Urban psychology

psychotechnique

human factors science

environmental design research

environmental social sciences

socio-architecture

ecological psychology

ecopsychology

behavioral geographyenvironment-behavior studies

person-environment studies

environmental sociology

social ecology

psychological ecology

environmental perception

http://www.fastcodesign.com/1671735/infographic-the-intricate-anatomy-of-ux-design#1

Perceived control

Behaviour setting

Activity based working

Creativity

Crowding

Eyes on the street

Cognitive mapping

Territory

Visibility

Crime and safety

Healing environment

PlacemakingSocial cohesion

Wayfinding

Place identity

Affordances

Broken window theory

Communication

Littering

Atmospherics

hotdesking

Legibility

Visual stimulation

Diffusion of responsability

Accessibility

Behaviour setting

Navigation

Experience design

Usability

New ways of working

• Physical• Bodily presence- territorial- stable- visible- tangible- spontaneous

• Virtual• Tele presence- networked- mobile- invisible- intangible- programmed

Linking virtual and physical worlds

Changing boundaries between virtual & physical worlds

Internet sites

Private- Protected access

- Individual or collaborative workspaces

Virtual Physical

Invited

- Invited access- Collaborative project and meeting spaces

Public

- Open access- Informal interaction and open workspaces

Knowledge systems

Extranet sites Knowledge communities

Filters or boundaries

e.g. cafes,hotel lobbies,the street the city

e.g. clubs,airport lounges,Institutes, schools

e.g. head office,serviced offices,incubator spaces,home working

e.g. information sources,chat rooms,

e.g. VPN,corporate intranet

e.g. collaborative, virtual environments, project extranet, video conferences

Filters or boundaries

How Buildings Learn (Stewart Brand, Phoenix, 1994)

Time

Experience BehaviourPerception

Environment

Individual

A2 volgen, voorbij afslag [transferuim | Oudekerk ] linkerbaan aanhouden.S110 [centrum] volgen tot aan de brugOver de brug [utrechtse brug] bij stoplichten rechtsafEerste straat rechts829 is direct aan de linker kant

Working together

Psychology and UXGamification

What could UX do for buildings? Share your examples

The Future of Place – the internet of things

•

•

• • • • • • International

Transport Hub

SecondaryTown Centre

Business nodes

AccessibleSuburbanLocation

Home

CB D

Corporate centre

Neighbourhood centre

Operations centre

Personal centre

CentralTransport Hub

linda@plotform.co@plotformdotco