Learning from the CHI Inspection Process

Sunderland Teaching Primary Care Trust Partnership

Purpose of the day

• To share learning from the CHI inspections that have taken place so far in the NE

• To help PCOs to think about how they can prepare effectively for their own CHI inspections

• To consider forthcoming changes in the inspection regime

Key Questions

• What can we learn from organisations who have already gone through the process?

• How can we prepare effectively, bearing in mind the resource pressures in our organisations?

• How can we ensure that the process is a learning experience for the organisation and helps to improve health and healthcare?

CHI: Hallmarks of an improving organisation

•it has good leaders•the leaders have the time and resources to

drive improvement•it has clear policies and plans•its staff work together across internal

boundaries•it learns from its success and failures•it encourages staff to learn•it works effectively with other organisations

‘Getting Better’ CHI May 2003

What do people want from the NHS?•treatment that is effective and delivers

good outcomes•services that are quick and easy to use•services that are well organised•to be treated with dignity and respect•to be treated in places that are safe,

clean and comfortable