15151515CH

AP

TE

R

YOUR FUTURE AND

INFORMATION TECHNOLOGY

15-2

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Competencies

Explain why it is important to have an individual strategy to be a "winner" in the information age

Describe how technology is changing the nature of competition

15-3

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Competencies cont.

Discuss four ways people react to new technology

Describe how you can stay current with your career

Describe different careers in information technology

15-4

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Changing Times

15-5

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Technology and Organizations

New products

New enterprises

New customer and supplier relationships

15-6

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Technology and People

Cynicism

Naiveté

Frustration

Proactivity

15-7

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

How You Can Be a Winner

Stay current

Maintain competence

Develop professional contacts

Develop specialties

Be alert for organizational change

Look for innovative opportunities

15-8

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Stay Ahead of Technology

15-9

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Careers in IT

Computer support specialist

Computer technician

Computer trainer

Cryptographer

Database administrator

Data entry worker

Desktop publisher

Information systems manager

Network administrator

Programmer

Software engineer

Systems analyst

Technical writer

Webmaster

15-10

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

A Look to the FutureBe Proactive

Concentrate on goals

Use computers to your advantage

Gain control over technology

Keep an eye on the future

15-11

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Key Terms

computer support specialist (432)

computer technician (432)

computer trainer (432)

cryptographer (432)

cynic (425)

database administrator (432)

data entry worker (432)

desktop publisher (432)

frustrated (425)

information systems manager (432)

naive (425)

network administrator (432)

proactive (425)

15-12

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Key Terms

programmer (432)

software engineer (432)

systems analyst (432)

technical writer (432)

webmaster (432)

15-13

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

FAQs

List ways that technology has improved customer service for various businesses.

How can you keep up with the changes in technology?

Why do some people get frustrated when trying to use computers?

Describe some specialties in technology that are available.

15-14

© 2005 The McGraw-Hill Companies, Inc. All Rights Reserved.

Discussion Questions

As a manager, you might have employees who are reluctant to use a computer. Discuss what you would do to encourage computer use.

Explain what is meant by the phrase "technology creates opportunities."

Discuss ways to be proactive when it comes to technology.